GRACE MACHONA
Three Rivers
Summary
An individual with excellent communication and interpersonal skills with a strong sense of empathy and emotional intelligence, observant and attentive to detail. Impeccable hygiene and cleanliness whilst having respect for cultural and religious diversity. Strong adherence to occupational rules and regulations. A vibrant and warm personality who is flexible and able to adapt to change and an organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities.
Overview
7
7
years of professional experience
Work History
Waitress
Dorp Toe
11.2022 - 02.2024
- Seated guests and coordinated timely service to minimize table wait times
- Greeted new customers, answered initial questions and took drink orders
- Retained knowledge of current menu selections for accurate, reliable customer guidance and maintained safe hygiene and food handling standards for full compliance
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service and informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts
- Delivered friendly and fast service to process high-volume food and drink orders at peak times, performed additional tasks to keep dining room running smoothly and cleared and reset tables with clean service ware
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback
- Resolved customer complaints promptly, escalating larger operational concerns to management
- Stocked and maintained silverware, linens and condiments and greeted new customers, answered initial questions and took drink orders.
Administrator
Selojane Enterprise
10.2019 - 09.2022
- Overseeing the operations within the company, coordinating with senior management
- Coordinated communications between various departments to schedule meetings and keep company informed on critical matters
- Arranging trainings for staff members
- Liaised directly with customers to meet needs and maintain customer satisfaction
- Controlled electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivables
- Operated and maintained various office machinery such as computers, printers, photocopiers to keep office running smoothly.
Receptionist
Selojane Enterprise
08.2018 - 09.2019
- Maintaining employee and department directories
- Monitoring log book
- Delivered polite, professional customer service to enhance business reputation through positive first impression
- Answering and referring inquiries, directed incoming calls to relevant staff members using multi-line telephone system.
Research Assistant
Insurance and Pensions Company
06.2017 - 12.2017
- Land scape and micro finance surveying
- Contacting insurance companies interviews
- Data collection using questioners.
Education
Bachelor of Science Honours - Economics
University of Zimbabwe
06.2018
A-Levels -
Snt. Dominics High School
Mutare, Mutare12.2012
GCSEs -
Zimunya High School
12.2010
Skills
- Microsoft Office: Word, Power Point, Excel
- Statistical Packages: EViews; Stata; Gretel
- Some restaurant POS software eg, Legend, Trident
Languages
English
Shona
Middle Name
CHIDO
Last Name
MACHONA
Personal Information
- Date of Birth: 11/06/91
- Gender: Female
- Nationality: Zimbabwe
References
- Precious Rugoyi, Floor Manager, Dorp Toe Restaurant, Three Rivers, Vereeniging, +27 67 289 9017
- Mr. M. Mphakathi, C.E.O, Selojane Enterprises, Rustenburg, +27 64 385 6410
- Miss L. Magutakuona, H.R.M., Insurance and Pensions Company of Zimbabwe, Harare, Zimbabwe, +263 71 412 45810
Timeline
Waitress
Dorp Toe
11.2022 - 02.2024
Administrator
Selojane Enterprise
10.2019 - 09.2022
Receptionist
Selojane Enterprise
08.2018 - 09.2019
Research Assistant
Insurance and Pensions Company
06.2017 - 12.2017
Bachelor of Science Honours - Economics
University of Zimbabwe
A-Levels -
Snt. Dominics High School
GCSEs -
Zimunya High School
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