Grace Chuma
Waterfall
Summary
Customer-focused hospitality and childcare professional with experience greeting guests, handling reception duties, and supporting children in structured activities. Brings strong communication, behaviour management, and organisation to keep daily routines smooth, welcoming, and well coordinated. Values service, safety, and creating positive experiences for guests and children. Supports children's sporting activities by creating positive, engaging environments that build confidence, coordination, and teamwork. Organises practice sessions, motivates participation, and reinforces discipline to help children develop skills and stay active. Applies strong communication and patience to deliver a calm, encouraging experience for every child.
Overview
1
1
Language
6
6
years of professional experience
Work History
Sports Coach for Children
Luxemboug
Luxembourg, Luxembourg
09.2025 - 09.2026
- Swimming: Supported and taught a child swimming every Monday for one year while working as an au pair. Developed patience, consistency, and the ability to support a child's progress in the water.
- Football: Strong personal interest and ability in playing football. Enjoys active participation, teamwork, and developing physical skills.
- Running: Regularly runs for fitness and enjoys maintaining an active lifestyle.
- Sport and children: Interested in helping children develop confidence, coordination, discipline, and teamwork through physical activity.
- Created positive and fun environments to motivate and encourage children to participate in sporting activities.
- Continuously motivated children within physical education activities, ensuring students obtain full exercise.
- Organised and oversaw regular practice sessions, ensuring optimal preparation for upcoming competitions and matches.
Au Pair
Huisje Boompte Nanny
05.2024 - 05.2025
- Childcare and household talks
- Transporting kids to/from school and to/from activities
- Engaged in fun activities with kids
- Integrated into new culture
Dental Receptionist / Clerk Responsibilities
Mazibuko Dental
05.2022 - 05.2023
- Greet and welcome patients warmly upon arrival.
- Answer phone calls, respond to emails, and handle patient inquiries professionally.
- Schedule, reschedule, and confirm patient appointments.
- Explain dental procedures, costs, and payment options to patients.
- Register new patients and update existing patient records.
- Maintain accurate and confidential patient files (digital and physical).
- Prepare daily patient lists and ensure medical history forms are completed.
- Manage correspondence such as referrals, lab requests, and insurance documents.
- Process patient payments, issue receipts, and manage petty cash.
- Handle medical aid or insurance claims and pre-authorisations.
- Follow up on unpaid accounts or outstanding balances.
- Keep the reception area clean and welcoming.
- Order and stock office supplies (forms, stationery, etc.).
- Support the dental team with daily administrative tasks.
- Coordinate with dental suppliers or service providers when necessary.
- Maintain a smooth daily schedule for dentists and hygienists.
- Inform clinical staff of patient arrivals or delays.
- Help manage emergency appointments or walk-ins appropriately.
Pest Control Technician
Globavel Hardware Invest
01.2022 - 01.2023
- Assisted in identifying, assessing, and treating pest infestations in residential and commercial properties.
- Applied pest control treatments safely and effectively, following company protocols and industry regulations.
- Conducted routine inspections and preventative maintenance to minimize future infestations.
- Provided excellent customer service by educating clients on pest prevention methods.
- Maintained accurate records of treatments, chemicals used, and follow-up visits.
- Ensured compliance with health and safety regulations and proper handling of pest control equipment.
Kitchen Steward and Assistant Chef
BSTASH EVENTS
01.2022
- Washing and cleaning of all kitchen equipment such as grills, pans, pots, chip fryers etc
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Collect and remove trash from all areas of the operation following established procedures
- Assist in food preparation by blending soups and washing and peeling vegetables.
- Perform housekeeping duties such as dusting, mopping, vacuuming and sanitizing countertop
- Assist front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
- Follow company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions
- Checked recycling cans, removed garbage and put recyclables in correct bin
- Documented kitchen inventory by reviewing stock and counting items
Buffet Server
HOTPLATE GRILLHOUSE
01.2021
- Greeting guests and taking drink and food orders
- Making menu recommendations upon request and up-selling additional products
- Staying attentive to the needs of guests in the dining area and addressing to their needs appropriately
- Taking accurate food and drinks orders, using a POS ordering software, order slips or by memorization
- Delivering food from the kitchen to the guests
- Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Meeting with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
- Following health code standards with regards to the handling of food
- Arranging table settings and maintain a tidy dining area
- Performing shift duties like delivering racks of cups to the service station
Education
German Language
IND
Belval01-2026
High school certificate -
Noorwyk Secondary High School
01-2021
WO FBI -
Covenant University
Skills
- Customer Service – Welcoming guests, answering questions, and ensuring a positive visitor experience
- Communication – Clearly conveying information about exhibits and museum policies
- Public Speaking – Engaging with groups during tours or presentations
- Problem-Solving – Handling visitor inquiries, complaints, or unexpected situations
- Attention to Detail – Monitoring exhibits to prevent damage and ensure proper presentation
- Multitasking – Managing multiple visitors, answering questions, and assisting with events simultaneously
- Teamwork – Collaborating with museum staff and security to maintain a smooth operation
- Cultural Awareness – Understanding and respecting diverse visitors and historical contexts
- Child safeguarding
- Activity planning
- Behaviour management
- Organisation
- Game rules
- PE lesson planning
- Game rules and regulations
- Skill development drills
- Sports injuries training
Reference
Museum Supervisor, Moco Museum, Hostness, Johnmocomuseum.co.za
Projects
Hostess, 1. Guest Experience Enhancement Project, Developed strategies to improve the guest welcome experience, including personalized greetings and efficient check-ins., Assisted in gathering guest feedback and implementing service improvements., 2. Event Coordination & Banquet Hosting, Helped organize and host hotel events, conferences, and banquets., Ensured smooth guest seating, event flow, and high-quality service, 3. VIP & Special Guest Services, Assisted with VIP guest arrivals, ensuring a seamless and luxurious experience., Coordinated with concierge and restaurant staff to meet special requests., 4. Lobby & Reception Area Management, Managed guest flow in the lobby, ensuring a welcoming and organized atmosphere., Provided guests with hotel information, local recommendations, and assistance., 5. Customer Service Improvement Initiative, Collaborated with the front desk and restaurant teams to enhance customer interactions., Trained new hostesses on hospitality standards and guest relations.
Languages
English
Proficient
C2
Timeline
Sports Coach for Children
Luxemboug
09.2025 - 09.2026
Au Pair
Huisje Boompte Nanny
05.2024 - 05.2025
Dental Receptionist / Clerk Responsibilities
Mazibuko Dental
05.2022 - 05.2023
Pest Control Technician
Globavel Hardware Invest
01.2022 - 01.2023
Kitchen Steward and Assistant Chef
BSTASH EVENTS
01.2022
Buffet Server
HOTPLATE GRILLHOUSE
01.2021
German Language
IND
High school certificate -
Noorwyk Secondary High School
WO FBI -
Covenant University