Power BI
Grace Adebowale
Business Analyst
Randburg,GP
Summary
I'm an experienced information system professional with extensive experience in systems analysis, system design, quality assurance, SDLC Solutions-driven and experienced analyst with 5+ years of experience in boosting company profitability and also worked as a Mistry shopper. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work History
Student Advisor
Etudier International
Johannesburg
03.2022 - Current
- Pointed students to relevant information about academic and personal support services available on campus.
- Advised students individually and in groups on academic programs for individual interests.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Analyzed student academic records to assess educational and career goals.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Developed and implemented individualized academic plans for students.
Analyst / ITSM Consultant
TABI Corporation
Johannesburg
03.2019 - 02.2022
- Validated results and performed quality assurance to assess accuracy of data
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions
- Conducted workplace compliance training to reduce liability risks and operate effectively
- Identified and resolved problems through root cause analysis and research
- Cultivated relationships with industry leaders and within company to share tips and information
- Guided acquisition process to capture projected cost and revenue synergies and move combined organization forward
- Conducted system analysis and implementation to maintain and improve computer systems
- Monitored compliance and filing requirements in conjunction with staff and management
- Assessed data modeling and statistics to integrate high-level business processes with data rules
- Researched and adopted new technologies to add value to existing offerings
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims
- Queried databases for information needed for report processing
- Optimized core processes to improve business performance and operational agility
Data Analyst and Mystery Shopper
Centre For Statistical Analysis And Research
Johannesburg
01.2016 - 02.2019
- Examine information using data analysis tools so as to help the employer make important decisions by identifying various facts and trends
- Enter information into a database and ensure that data collection sources are accurate
- Examining data, putting data points into a database, and using statistical software to create a data model, such as regression analysis
- Interviewing participants to obtain information about their experiences using a product or service
- Collecting data that can be used to measure public opinion on topics such as politics, health care, education, or the environment
- Created dashboards to monitor and track key performance indicators.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
Website Administrator
Central African Graphix
Johannesburg
03.2014 - 11.2015
- Collected and responded to user feedback through iterative improvements to site structure and content.
- Created consistent structural input format to maintain site continuity by authoring and implementing best-practices for designers and content providers.
- Developed optimal full-stack content for sites during code review meetings.
- Tested and debugged site updates and prevented functional flaws from impacting public visitors.
- Defined standardized criteria for adoption of third-party deliverables within website infrastructure.
- Collaborated with business development personnel to verify compliance with customer requirements.
IT Service and Network Consultant
Afinix
Johannesburg
01.2013 - 01.2014
- Provided configuration recommendations and assistance in customer deployment
- Maintained stable operation of multiple clients' computer networks
- Worked closely with customers to identify business costs and benefits of implementing computing solutions
- Administered software licensing and purchasing for effective installation of network
- Mitigated risk by analyzing complex computer systems to assess vulnerabilities
- Monitored system logs for all company computers and devices to maximize uptime
- Visually inspected temperature sensors to maintain health of servers and network devices
- Built server systems and installed into racks
- Troubleshot and maintained networking devices and infrastructure across enterprise
- Incorporated feedback and recommendations from other staff members when modifying software
- Implemented and maintained firewalls, series switches and security appliances
Office Assistant and Personal Assistant
AFMOLED/CROWN ASSOCIATE AGENCY
Benoni
01.2010 - 12.2012
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Education
Bachelor of Science - Information Systems
University of South Africa
Pretoria, South Africa 01.2013 - 03.2019
High School Diploma -
ECWA Model College
Ibadan, Nigeria 09.2007 - 11.2008
Skills
Requirements analysis
undefinedSoftware
Excel
Timeline
Student Advisor
Etudier International
03.2022 - Current
Analyst / ITSM Consultant
TABI Corporation
03.2019 - 02.2022
Data Analyst and Mystery Shopper
Centre For Statistical Analysis And Research
01.2016 - 02.2019
Website Administrator
Central African Graphix
03.2014 - 11.2015
IT Service and Network Consultant
Afinix
01.2013 - 01.2014
Bachelor of Science - Information Systems
University of South Africa
01.2013 - 03.2019
Office Assistant and Personal Assistant
AFMOLED/CROWN ASSOCIATE AGENCY
01.2010 - 12.2012
High School Diploma -
ECWA Model College
09.2007 - 11.2008
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