GOUWWA BEGG
Johannesburg
Summary
Proactive professional committed to personal and professional growth. Utilises exceptional interpersonal skills to build relationships and address client inquiries effectively. Contributes positively to team dynamics, enhancing client satisfaction while pursuing continuous learning and development across diverse roles.
Overview
7
7
years of professional experience
Work History
Healthcare Administrator
Aon South Africa (Pty) Ltd
Johannesburg
05.2025 - Current
- Maintain patient records and handle inquiries, ensuring confidentiality and compliance.
- Follow up on outstanding client requirements and resolve medical aid queries
- Manage gap debit order follow-up and activation of gap policies.
- Send year-end gap policy updates with approved communication.
- Supported team by capturing medical scheme applications accurately and efficiently.
- Update medical scheme spreadsheets for data import into systems.
- Maintained accurate records and files, updating systems regularly.
- Managed daily email correspondence and facilitated document production tasks including photocopying, scanning, and faxing.
- Adhere to strict turnaround times as outlined in service level agreements.
- Resolved administrative issues and collaborated with team members to enhance task completion.
Learnership and Internship
Aon South Africa (Pty) Ltd
Johannesburg
01.2023 - 04.2025
- Worked in the healthcare department at Aon, gaining practical experience.
- Handled and processed applications for various medical schemes, ensuring compliance with guidelines.
- Contacted members to discuss scheme requirements, medical aid applications, and queries.
- Completed scheme training and earned necessary accreditations.
- Participated in Aon's regular learning activities, monitoring and assessing progress bi-annually.
- Participated in RE5 workshops and passed the RE5 examination for representatives.
- Achieved NQF 5 qualification in wealth management.
- Completed training and theoretical studies at BRC Solutions Centre for NQF4 short-term insurance.
- Collaborated with internal and external agents on duty concessions and changes.
- Managed specific administration tasks for schemes independently within a shared mailbox, ensuring timely responses.
- Distributed workloads and designated tasks for independent completion.
Au Pair
Private Household
Johannesburg
09.2022 - 12.2022
- Delivered daycare services to toddlers, ensuring a safe and nurturing environment.
- Supported development of fine and gross motor skills through engaging activities.
- Taught differentiation and recognition of shapes, colours, numbers, and words, enhancing children's cognitive abilities.
- Promoted children's involvement in free play activities to foster creativity.
- Monitored engagement in age-appropriate games and gardening activities.
Education Assistant
Newclare Primary School
Johannesburg
11.2021 - 08.2022
- Facilitated reading classes and activities as a reading champion.
- Marked assignments and delivered constructive feedback to students and parents, fostering academic growth.
- Assisted in planning and preparing classroom materials, promoting an engaging learning environment.
- Assisted teachers by managing administrative tasks and enhancing classroom instruction.
- Organised weekly spelling tests for students to assess their progress.
- Assisted with marking and monitoring during examination periods.
- Organised educational materials and resources to ensure accessibility for all students.
- Updated class records to reflect attendance and grades for assignments, projects, and examinations.
Covid19 Screener and Data Capturer
Newclare Primary School
Johannesburg
08.2021 - 10.2021
- Captured and recorded temperatures for students, faculty, and on-site staff to monitor health status and prevent spread of infection.
- Screened children daily, ensuring compliance with COVID-19 health and safety protocols.
- Documented data and statistics from collected information to support accurate reporting and analysis of health trends.
Kindergarten Assistant
Lil Atfaal Nursery School
Johannesburg
01.2021 - 07.2021
- Engaged children in story-time activities to enhance literacy skills.
- Assisted teachers in preparing learning materials and supporting children's developmental needs.
- Maintained organised classroom environments conducive to learning and creativity.
- Supervised lunchtime and playtime activities ensuring child safety and promoting social skills.
- Supported supervision of children during activities and play, maintaining safety and addressing behavioural issues proactively.
- Supervised children during nap-time to ensure a calm and safe environment.
- Ensured availability of healthy food options during meal preparation, promoting nutrition and well-being.
Au Pair
Private Household
Johannesburg
01.2019 - 12.2020
- Provided comprehensive daycare services for infants and toddlers.
- Built trusting relationships with children to create a secure and nurturing environment.
- Assisted in feeding, napping, and potty training for each child.
- Prepared meals and snacks tailored to individual dietary needs, ensuring nutritional support for children's growth.
- Monitored social and physical activities to encourage children's development through playdates, swimming lessons, soccer lessons, and painting classes.
- Facilitated parties and gatherings to enhance social skills and foster friendships among children.
- Introduced age-appropriate games, stories, and cultural experiences to enhance children's worldview.
- Read with children to support their reading development.
- Engaged children through games, quizzes, and puzzles to foster learning.
- Ensured play areas were organised and clean for children's safety and comfort.
Education
Undergraduate - Bachelor of Arts (BA General), English, Psychology, Afrikaans
University of South Africa
Johannesburg, South Africa12-2024
NQF 5 Qualification - Wealth Management
Moonstone Business School of Excellence
Cape Town, South Africa11-2024
NQF 4 Qualification - Short-term Insurance
BRC Solutions
Johannesburg, South Africa10-2023
RE5 - Financial Services
Moonstone Business School
Stellenbosch, WC01-2023
Diploma - Business Administration Services
Atvance Academy
Randburg, South Africa08-2022
High School Diploma - Matric (Grade 12), English, Afrikaans, Mathematics, Life Science, Accounting, Life Orientation, Physical Sciences
Al-Azhar Institute of Johannesburg
Johannesburg, South Africa12-2018
Skills
- Healthcare compliance
- Computer literacy
- Query resolution
- Critical thinking
- Adaptability and flexibility
- Time management techniques
- Team collaboration
- Verbal and written communication
- Leadership skills
Languages
English
Afrikaans
Timeline
Healthcare Administrator
Aon South Africa (Pty) Ltd
05.2025 - Current
Learnership and Internship
Aon South Africa (Pty) Ltd
01.2023 - 04.2025
Au Pair
Private Household
09.2022 - 12.2022
Education Assistant
Newclare Primary School
11.2021 - 08.2022
Covid19 Screener and Data Capturer
Newclare Primary School
08.2021 - 10.2021
Kindergarten Assistant
Lil Atfaal Nursery School
01.2021 - 07.2021
Au Pair
Private Household
01.2019 - 12.2020
Undergraduate - Bachelor of Arts (BA General), English, Psychology, Afrikaans
University of South Africa
NQF 5 Qualification - Wealth Management
Moonstone Business School of Excellence
NQF 4 Qualification - Short-term Insurance
BRC Solutions
RE5 - Financial Services
Moonstone Business School
Diploma - Business Administration Services
Atvance Academy
High School Diploma - Matric (Grade 12), English, Afrikaans, Mathematics, Life Science, Accounting, Life Orientation, Physical Sciences
Al-Azhar Institute of Johannesburg