Gorretta Kubu

Provided customers with assistance with their various requirements /advice namely:

• Improving and giving them solutions to their money management process
• Providing logistical arrangements
• Assisting clients in providing sales platform for their requirement's.
• Provided clients with business solutions and advice on how to improve their business and their personal well being .
• Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
• Promoted business via social media to generate leads and maximize brand identity.
• Oversaw business budget planning and administration, accounting functions, purchasing, and handle financial needs.
• Consulting with customers to assess needs and propose optimal solutions

Program Coordinator Role:

• Collaborated with internal and external stakeholders national and international and maintained open communication with management at all levels from senior to board
• Ensured that all communication channels where effectively operating amongst project team members and Operational Divisions and that co-ordination and co-operation between disciplines is occurring
• Provided ongoing direction and leadership for program operations.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Proactively built relationships and engaged international government and customers, customer stakeholders; collaborating with Transnet SOC to engage the South African government, South African government structures & agencies and government departments promoting TIH and seeking opportunities
• Executed program implementation and maintenance plan.
• Organized and managed program development from conception through successful execution.
• Established and managed strategic stakeholder relationships.
• Ensured availability of up-to-date, quality and relevant market intelligence, to inform decision making
• Ensured mobilisation and deployment of resources, technology and personnel for execution of projects.

Customer Service Role:

• Kept program-related data accurate, up-to-date and easily accessible for accessibility.
• Developed and maintained relationships with customers and suppliers through account development.
• Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
• Maintained professional, organized, and safe environment for employees and patrons.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Followed through with client requests to resolve problems.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.

• Implemented Business Transformation plans based on situational awareness of organisational change and employees being impacted by change
• Applied structured Business Transformation approach and methodology to address impact of change on effected employees
• Monitored and reported on effectiveness of approved business transformation interventions to determine if their have desired impact
• Implemented communication initiatives that minimize employee uncertainty associated with change, such that employees are kept up to date with all relevant information in respect of change initiatives and t impact of change
• Implemented actionable deliverables for business transformation levers: communication, sponsorship, coaching, training, resistance management
• Implemented continuous improvement initiatives that developed, supported and provided momentum for change within organisation.
• Provided support to all strategic direction projects to ensure appropriate change management interventions are included in implementation plans
• Conducted readiness for change and impact assessments, present findings and recommendation interventions
• Promoted and cultivated culture conducive to learning and development.
• Onboarded new employees with training and new hire documentation.

• Designed, developed and refined Steel and Cement Business Unit Strategic & Business Planning Processes
• Implemented Change Management Plans for Steel and Cement Business Unit initiatives
• Facilitated annual goal setting and review sessions per department
• Planned and conducted Business Unit (BU) employee engagement sessions to cascade organization's strategy
• Facilitated departmental strategy roadmap outlining key initiatives to be pursued for organization's 7 year turnaround strategy
• Compiled Business Unit Strategy and Business Plan in accordance with internal stakeholder requirements
• Managed implementation of change activities in Business Unit ensure integrated implementation approach across all BU areas ensuring that projects are aligned to business strategy
• Embedded Business Process Adherence with Human Capital, Sales and Operations teams ensuring continuous improvement.
• Developed and maintained relationships with customers and suppliers through account development

• Drove implementation of all Continuous Improvement initiatives launched by central office
• Assumed change leader role for implementation of all Lean and continuous improvement projects
• Ensured compliance to Lean methodology and governance structures
• Ensured strict adherence to business processes (Order to Execute) and all other defined process adherence assessments
• Supported operators and other functions in implementation of standardized methodologies and business systems
• Promoted culture of continuous improvement and problem solving across multi functions in business unit
• Assess and monitor continuous improvement skills gap across multiple functions and develop training programs to close these gaps
• Advised line management across multiple functions on continuous improvement and application of problem solving tools
• Applied Lean principles in coordination of continuous Improvement initiatives with national impact that cannot be coordinated from within function or Business Unit
• Drove culture of process performance through quantification of process performance (Knowing Your Numbers concept), transparency and assisting business performance
• Tracked implementation of business goals
• Implemented support tools to business processes and assist business units to improve KPI performance.

• Coordinated and facilitated participation and reporting in all Expanded Public Works program sectors through bilateral meetings
• Managed Sector committee meetings, circulation of internal reports and relevant communiqué
• Ensured Compilation of training needs for municipalities and breaking done statistics for departments on job creation
• Validated and consolidated all reports submitted to municipalities and Gauteng provincial government departments Data analysis showing impact on exclusions
• Outlined and managed implementation for all expanded public works program forums namely, department of infrastructure, department of social and environment, non-state and culture sector as well as the provincial monitoring & evaluation forum and steering committees
• Assisted in developing provincial sector plan presented at Gauteng legislature forum that sets criteria related to poverty alleviation and employment generation
• Advised municipalities on labour based construction systems, procurement, techniques and approaches
• Provided training to municipalities on ‘Expanded Public Works Programme (EPWP) and how to comply with prescribed conditions as well as monitored poverty alleviation and employment generation conditions
• Monitored municipal performance in terms of labour based technology, SMME involvement and compliance with EPWP conditions namely
• Coordinated Expanded Public Works Programme and communication with municipalities on procurement reforms.
• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Created and updated records and files to maintain document compliance.