Goodwin Chieff
Candidate Attorney
Cape Town
Summary
Strong analytical skills and a positive, upbeat attitude. Well-prepared to make a valuable contribution in a legal environment. Expertise in legal research and document preparation, complemented by proficiency in drafting legal documents and conducting case analysis. Dedicated to achieving meaningful impact through diligent case management and providing effective legal support.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Snr Customer Service Agent
WNS Global Services
Cape Town
07.2024 - Current
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Managed approximately 80-100 incoming calls per day from customers.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests for products, services, and company information.
Customer Service Agent
Merchants SA
Cape Town
09.2023 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Managed approximately 60 calls and emails from customers per day.
Candidate Attorney
E Jorge Attorneys
Cape Town
02.2022 - 02.2023
- Conducted thorough research on various areas of law, ensuring accurate information and strong case foundations.
- Prepared essential legal documents for successful case outcomes and settlements.
- Managed multiple caseloads simultaneously without compromising quality or timeliness of work product.
- Attended court proceedings, representing clients'' interests and protecting their rights effectively.
- Assisted in drafting contracts that protected clients'' interests while adhering to applicable laws and regulations.
- Participated in community outreach programs, educating the public about their legal rights and promoting access to justice initiatives.
Education
Bachelor Honours Degree - Law
University of the Free State
Bloemfontein, Free State 02.2017 - 12.2021
National Senior Certificate - undefined
Swellendam Secondary School
Swellendam, Western Cape 01.2012 - 12.2016
Skills
Highly Organised
Goal Driven and Eager to learn
Confident and good leadership skills
Accountable and can take initiative
Computer Literate
Legal research
Document review with strong attention to detail
Ability to read and draft legal documents in English
Ability to work independently
Timeline
Snr Customer Service Agent
WNS Global Services
07.2024 - Current
Customer Service Agent
Merchants SA
09.2023 - 07.2024
Candidate Attorney
E Jorge Attorneys
02.2022 - 02.2023
Bachelor Honours Degree - Law
University of the Free State
02.2017 - 12.2021
National Senior Certificate - undefined
Swellendam Secondary School
01.2012 - 12.2016