GOODNESS QONDIWE LUNGILE DLAMINI

• Conduct Psychosocial assessments for clients, provided clinical case management, including development and implementation of treatment plan for clients
• Group/Community Work
• Case management
• Field Work and HIV counselling
• Statutory
• Conducted individual and family interviews to assess situations and determine situations required.
• Prepared detailed reports and case notes, ensuring accurate documentation of client interactions.
• Conducted home visits to assess living conditions and provide in-situ support.

• Conduct initial assessment and provide referral.
• Facilitate the establishment of an advisory committee.
• Facilitate the development of EAP policies and procedure guidelines.
• Implementation plan and monitor the Implementation of the programme.

• Conduct Psychosocial assessments for clients, provided clinical case management, including development and implementation of treatment plan for clients
• Group/Community Work
• Case management
• Field Work and counselling
• Conducted individual and family interviews to assess situations and determine situations required.
• Prepared detailed reports and case notes, ensuring accurate documentation of client interactions.
• Conducted home visits to assess living conditions and provide in-situ support.

SKILLS GAINED

Communication skills

Emotional resilience

Conflict resolution

Family systems work

Court and legal work

Advance safeguarding.

Multi-agency coordination

• Managed and oversee performance of the field staff.
• Conducted trainings facilitation programmes and train the trainer.
• Ensuring the work conducted by the field staff is accurate.
• Data capturing and reporting.
• Fostered a culture of excellence, setting high standards and leading by example to inspire team commitment and achievement.
• Evaluated team performance and provided constructive feedback to improve daily goal achievement.
• Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.

• Provide care and support to learners in need of support as results of experiencing social health behaviors and poverty related barriers.
• Helping learners to address problems or issues that may get in the way and competence, such as truancy, rebellion, social withdrawal, substance abuse.
• Delivered exceptional customer service to ensure client satisfaction and repeat business.
• Developed and maintained strong relationships with clients to build trust and loyalty.
• Maintained accurate records of all transactions, client communications, and contracts.

• Observe and document daily TB Medication intake per NDOH DOTS protocol.
• Monitor patients for drug side effects and escalates urgent cases.
• Collect sputum samples at month 2,5,6 for lab follow-up.
• Educate households on TB infection control and conduct contact tracing.
• Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
• Helped patients improve mental wellbeing by providing a helpful and happy service throughout care.
• Worked with compassion and kindness, building positive relationships with patients to enhance care experiences.