Goodenough Makhosonke Shange
General Worker / Sales Assistant
Centurion
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Sales professional with strong track record in driving revenue growth and fostering client relationships. Skilled in negotiating deals, managing accounts, and implementing sales strategies. Known for effective team collaboration, adaptability to changing market conditions, and results-driven approach. Highly reliable with excellent communication and customer service skills.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Sales Agent
Herotel
Centurion
08.2024 - Current
- Assisted call-in customers with questions and orders
- Enhanced product knowledge through continuous training and professional development opportunities
- Developed strong relationships with clients through excellent customer service and regular followups
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results
- Explained features and advantages of Internet and Fibre products or services to promote sales
Carpentry and Tiling
Self Employed
Centurion
06.2022 - Current
- Installed cabinets and base cabinets, ensuring precision in measurements
- Cut timber, panels, and other materials according to measured dimensions
- Repaired and maintained properties, focusing on renovating flooring, walls, and ceilings
- Painted walls, exteriors, and interior of buildings
- Continuously updated knowledge on industry trends and advancements in technology to provide clients with the most efficient methods available
- Consistently met tight deadlines through effective time management skills and prioritization of tasks based on urgency levels
- Developed comprehensive project estimates that accurately reflected labor costs, materials needed, and projected timelines for completion
- Maximized project durability by employing proper installation techniques and selecting appropriate materials based on environmental factors
- Performed detailed inspections of completed work to identify any issues or areas requiring improvement, ensuring the highest level of service delivery
- Improved client satisfaction by delivering high-quality masonry work on time and within budget constraints
- Enhanced project efficiency by accurately measuring, cutting, and assembling materials for various carpentry tasks
- Efficiently operated heavy machinery for excavating foundations, transporting materials, and completing large-scale masonry projects
- Reduced material waste by implementing effective planning strategies and optimizing resource allocation for construction projects
- Completed complex masonry projects with precision, utilizing advanced techniques to ensure structural integrity and aesthetic appeal
Shop Sales Assistant / General Worker
MICA
03.2022 - 06.2022
- Received, unpacked, and arranged new shipments from suppliers and vendors
- Organized and labeled goods in display shelves, ensuring customer satisfaction
- Assisted customers in locating products, processed payments, and provided exemplary service
- Greeted customers and helped with product questions, selections, and purchases
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers
- Increased sales revenue through effective product recommendations tailored to individual customers
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate
- Answered questions about store policies and addressed customer concerns
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty
- Developed rapport with regular customers, fostering welcoming store atmosphere
- Helped customers complete purchases, locate items, and join reward programs
- Collaborated with team members to meet and exceed monthly sales targets consistently
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required
Shop Sales Assistant
Sonera Hardware
Eshowe
03.2019 - 01.2022
- Handled inventory management by receiving and organizing new shipments
- Provided customer support by answering queries and guiding them to desired merchandise
- Managed sales floor organization and stocked new products efficiently
- Assisted in inventory management, ensuring accurate stock levels and timely restocking of merchandise
- Assisted in the training of new staff members, sharing best practices for sales techniques and customer service skills
- Increased customer satisfaction by providing exceptional service and personalized product recommendations
- Managed cash register operations responsibly, ensuring proper handling of cash and credit card transactions
- Collaborated with team members to meet daily sales goals and improve overall store performance
- Developed strong product knowledge to answer customer inquiries confidently and provide informed suggestions
- Promoted seasonal products strategically on the sales floor for maximum visibility and revenue generation
- Resolved customer complaints professionally, leading to increased repeat business and positive word-of-mouth referrals
Shop Assistant
Eshowe Tile and Decor
03.2014 - 12.2018
- Maintained the sales floor, organized products, and assisted customers in purchasing decisions
- Processed customer payments at the checkout point, ensuring smooth transactions
- Contributed to a clean and welcoming shopping environment
- Remained calm and composed in tense situations involving angry or upset customers
- Completed daily tasks accurately and on-time to support shop needs
- Assisted customers in locating items, ensuring a positive shopping experience
- Greeted customers entering store and offered assistance with requirements
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction
Shop Assistant
Super Spar
Eshowe
01.1999 - 12.2002
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Organized shelves to remove slow moving items and add new merchandise.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Maintained cleanliness and order in all areas of store, creating welcoming environment for shoppers.
- Assisted in visual merchandising, creating attractive displays that boosted customer interest and sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Forklift Certification - Code F1-F2A
Mitana Training Consultants
Germiston, Gauteng 02.2023 - 02.2023
Security Certificate - Grades C, D, EU
Mphazima Group Training Centre
Eshowe, KZN 01.2022 - 12.2022
Financial Economics and Accounting - N1
Umfolozi College
Esikhawini, KZN 01.2012 - 12.2012
Grade 11 - Accounting
Gcwalulwazi High School
Eshowe,KZN 01.2009 - 12.2009
Skills
Paperwork processing
Timeline
Sales Agent
Herotel
08.2024 - Current
Forklift Certification - Code F1-F2A
Mitana Training Consultants
02.2023 - 02.2023
Carpentry and Tiling
Self Employed
06.2022 - Current
Shop Sales Assistant / General Worker
MICA
03.2022 - 06.2022
Security Certificate - Grades C, D, EU
Mphazima Group Training Centre
01.2022 - 12.2022
Shop Sales Assistant
Sonera Hardware
03.2019 - 01.2022
Shop Assistant
Eshowe Tile and Decor
03.2014 - 12.2018
Financial Economics and Accounting - N1
Umfolozi College
01.2012 - 12.2012
Grade 11 - Accounting
Gcwalulwazi High School
01.2009 - 12.2009
Shop Assistant
Super Spar
01.1999 - 12.2002
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