Gomotsanang Chantal Maseng
Waterglen
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
EXECUTIVE PA to CHAIRPERSON OF THE BOARD & the COMPANY SECRETARY
PRASA
03.2023 - Current
- Provide a secretarial function to support and ease the workflow of the Chairperson of the PRASA Board and Group Company Secretary including the following:
- Discuss the work schedule daily to check priorities, ensure that the Chairperson and Group Company Secretary are aware of appointments for the day and schedule/reschedule according to changes that may occur
- Maintain awareness of all issues being handled by the Chairperson and Group Company Secretary in order to understand priorities and enable quick responses
- Present minutes of meetings, resolutions, documents and letters to the Chairperson for signature and forward letters to the Minister for approval as required
- Advise the Executives of information required for input into corporate documents, follow up to ensure that information is received timeously, and enter the information into the report formats/templates for submission
- Screen calls and emails, respond to enquiries, attend to meeting requests and type responses ensuring that correspondence is dealt with daily
- Proofread documents to ensure correctness, check facts and format so that standards are met and maintained
- Arrange travel, accommodation and transport arrangements (local and overseas) through the appointed agent for all board members and ensure executive protection services is deployed
- Prepare and submit travel claims of all board members
- Arrange and book venues for meetings (internally and externally), ensure that all parties are informed and ensure catering is provided as necessary for all Committee meetings
- Manage company credit card
- Maintain a filing system (paper and electronic) ensuring that documentation is at hand and available for reference purposes
- Administrative duties, include the following: receive a monthly income statement, interpret to assess the budget status in respect of travel, stationary, catering and training and highlight the financial position to the Chairperson/ Group Company Secretary, in order to take further instruction
- Order stationary for the office, protective clothing for the Board members and office refreshments & catering for Board meetings following PRASA’s processes and procedures and ensure that all necessary stationary is readily available
- Request information from Committee Meetings for incorporation into the Board pack
- Prepare for the quarterly board meetings
- Request the management report from the Group Chief Executive Officer (GCEO)
- Request the financial report from Group Chief Financial Officer (GCFO)
- Send out Notice of Board meetings to relevant parties such as Directors, the GCEO, GCFO etc
- Run copies of documents for inclusion into the Board pack
- Collate and compile the Board pack for distribution to Board members timeously
- Ensure that Board packs reach remote members timeously and follow up
- Arrange the courier service to ensure Board packs are delivered timeously when needed
- Responsible for keeping the Board of Control minute books and Governance Committee minutes and minute books up to date and signed
- Committee Secretary to Audit and Risk Committee of Subsidiary Company and to the Audit Task Team Committee of the Group
- Attend meetings, transcribe and distribute committee minutes as and when required ensuring adherence to compliance with applicable rules and regulations set in by laws
EXECUTIVE PA to GROUP CHIEF INFORMATION OFFICER
PRASA
10.2013 - 02.2023
- Administration & Secretarial Support
- Strategically managed CIO’s time, organized and managed calendar on Microsoft outlook
- Understood and adhered to the confidential nature of the CIO’s duties
- Handled inbound and outbound telephone calls and correspondence on behalf of the CIO
- Proofread all incoming and outgoing correspondence on behalf of the CIO
- Coordinated traveling, itineraries and subsistence arrangements (including financial arrangements regarding international travelling which also includes account reconciliation and exchange rate control)
- Participated in regular meetings with the CIO to discuss strategic and operational issues
- Aided in the follow up of recent Board of Control and Group EXCO meetings matters arising
- Assisted with GEXCO, Board Subcommittees and subsidiaries Board preparations and Board relations, as needed
- Prepared meeting packs for Group committee meetings i.e
- EXCO and Board Committees
- Assessed inquiries directed to the CIO, determine the proper course of action and delegate to the appropriate General Manager and/or Senior Manager to manage in or without consultation with the CIO
- Ensured all staff requests for the CIO were addressed properly, efficiently and judiciously, and kept track of progress until resolved
- Worked strategically and collaboratively across all ICT departments
- Compiled documentation required and draft ICT Group EXCO report for the CIO with inputs from functional General Managers and Senior Managers
- Maintained proficiency in technology and software needed to support the CIO
- Conducted research and gathered information as and when required
- Ensured that all matters that required attention in the absence of the CIO are handled or referred to relevant executives
- Managed timesheet and leaves forms of Executive and their direct reports for approval and submission thereof to Human Capital Management Department
PA to Executive (Temp)
GEMS
02.2012 - 04.2012
- Managed the executives diary for conferences, meetings and events
- Attended to logistics of meetings in respect of venues
- Managed travel arrangements
- Composed and typed all relevant correspondence
- Prepared all meeting packs
- Filed all documents and correspondence in a well-organized filing system
- Booking attendance of events, conferences and seminars both domestic and internationally
- Screening of incoming telephone calls and handle queries in an appropriate manner
- Ensured that all documentations are circulated and submitted as per the Year Planner e.g
- Access the board portal on a regular basis to ensure compliance to action items and agenda inputs
- Prepared and circulated all divisional meeting documents e.g
- Agenda, action list, minutes, presentations etc
- Circulated for input and approval as well as submissions of documents for Board and Committee packs as per SOP’s
- Prepared and collated of weekly, monthly and quarterly reports as required
- Circulated office communication as required by Executive
- Edited of memorandums, presentations and other documentation as required to ensure alignment to Corporate Identity (formatting, spelling etc)
- Provided administrative support (e.g
- Minutes/notes/actions) in meetings
- Produced professional documents using MS Office
- Planned and tracked key business deliverables and reports through basic project management reporting
- Provided administrative support to the division
- Administered the executive’s miscellaneous expenses
Senior Secretary and Assistant to Office Manager (Temp)
SAQA
05.2011 - 08.2011
- Dairy management of Executive and Senior management on Microsoft outlook, organize and schedule meetings with internal and external stakeholders
- Communicated and managed internal and external communication with Executive i.e
- Document submission, telephone and ad hoc meetings
- Arranged meetings, venues and distribution of documents (meeting packs)
- Assisted with the draft communique and presentations of the Executive as when required
- Sent and received correspondence on behalf of the executive, maintained a tracking system and filed to ensure effortless retrieval of documents
- Maintained of the divisional filling plan as per acceptable corporate standards
- Screened phone calls, took messages and forwarded them on time to the Office Manager and the Executive
- Coordinated the Executive and divisional travelling in line with the Scheme’s supply chain policy
- Liaised with the travel agency to arrange, flights, car hire and accommodation
- Coordinated and order stationary requirement on a monthly basis
- Managed the divisions Admin budget on a monthly basis, shared reports with divisional members and monitor not to overspend
PA to Group Chairman and Office Manager
SEFAKO Group
09.2009 - 03.2011
- Provided calendar management for Chairman
- Prioritized inquiries and requests while troubleshooting conflicts; made judgements and recommendations to ensure smooth day-to-day engagements
- Acted as a liaison and provided support to the Chairman
- Arranged and all logistics for management meetings and events: schedule meetings; draft agendas; developed, compiled, and distributed presentation materials
- Recorded meeting minutes and adhered to compliance with applicable rules and regulations set in by laws
- Performed a broad variety of administrative tasks that facilitate the Chairman ability to effectively lead, including assisting with special projects, reports, and presentations; collecting and preparing information for meetings with staff and outside parties
- Prepared correspondence; maintained contact lists; made travel arrangements; and completed expense and mileage reports for the Finance Manager consideration
- Served as the primary point of contact for internal and clients on all matters pertaining to the Chairman, including those of a highly confidential or critical nature
- Prioritized and determined appropriate course of action, referral, or response, exercising judgement to reflect Chairman’s style and organization policy
- Worked closely with the Chairman to keep them well informed of upcoming commitments and responsibilities, following up appropriately
- Ensured I had a sense of the issues taking place in the business and kept the Chairman updated
- Anticipated the Chairperson’s needs in advance of meetings, conferences, etc
- Coordinated all Executive Team meetings and retreats and assisted with staff meetings and events as needed
- Provided a 'gatekeeper' and 'gateway' role, providing a bridge for smooth communication between the Chairperson and staff, demonstrating leadership to maintain credibility, trust, and support with the Executive Team
- Worked with the Executive Team to coordinate the CEO’s outreach activities
- Followed up on contacts made by the Chairman to cultivate ongoing relationships
- Assisted with analysis of the financial and operational data received from various divisions/ group companies
- Ensured that all organisations and professional bodies that the Chairman was affiliated with membership subscriptions were up to date
PA to Group CEO
SEFAKO Group
08.2007 - 08.2009
- Dairy of the CEO and of two (2) directors i.e
- Planning and scheduling of meetings
- Office Management of CEO office
- Compiled and created PowerPoint presentations
- Provided a confidential and comprehensive administrative/office support service
- Took and distributed minutes and monitoring progress on action items feedback
- Effectively executed financial administration and the services function through budget set up and expense control
- Organized functions/meetings/events and appointments
- Provided timeous and effective organization of travel, local and international
- Maintained and updated filing system
Customer Care Consultant
Mobile data
04.2007 - 08.2007
- Data Administration: - Inspected all captured data, corrected error and kept statistic of inaccurate data entered
- Prepared a daily listing of activated contracts as data
- Forwarding all corrected data to customer care department for generation of welcome letters
- Developed and maintained positive relationships with customers at all times by phoning all new clients as a courtesy call
- Explained the web view of the product to the client
- Ensured the client had sufficient product knowledge
- Assisted with problem solving telephonically and electronically
- Managed and attended to customer issues and resolved their complaints efficiently and effectively
- Provided clients with all relevant contact information for future references
- Asked Customer Security Information (CSI) -related questions as per SOP and to ascertain customer satisfaction and keeping accurate statistics of customer satisfaction
- Assisted and supported the onboarding of new customers as well as understanding their expectations
- Escalated queries to relevant departments and following up on them
General Receptionist
Mafikeng Auto
04.2006 - 04.2007
- Operated the switchboard
- Received, scrutinized, and channeled calls and post mail to the relevant staff
- Recorded and forwarded messages expeditiously and accurately
- Ensured customers, regular, new or potential receive a pleasant and courteous welcome at all times
- Acted as a liaison between our sales managers and those of other dealerships
- Ensured that all telephone equipment; electricity and municipality services ran smoothly
- Provided secretarial duties to the Principal Dealer and Accountant
- Data capturing of all employees and customers on Automate system
- Maintained attendance register of all employees and asset records
- Responsible for all travel and accommodation arrangements for personnel that went on training with different motor manufacturers
- Developed and maintained an efficient filling system
- Managed incoming documents, filling as well as tracking and disposal thereof
- Registered license of vehicles and ensure number plates are made
- Supervised cleaners and drivers
- Ensured that the dealership was equipped with the necessary equipment, cleaning material, stationery and refreshments
- Responsible for adequate training of all junior staff in customer relations and communications
- Issued receipts for cheque, credit card and cash payments, ensured safe keeping of cash received until depositing with the bank
- Made up daily cash reconciliations and captured bank deposits on Automate system
- Maintained petty cash and remained within the budget
- Submitted daily/weekly/monthly finance reports to the Accountant
Administration Clerk
Maxima Global Engineering
11.2005 - 03.2006
- Managed a professional communication and reception environment for the company to provide efficient to the client
- Screened of calls for CEO, Manager and Senior Consultants and conveyed messages clearly and concisely
- Made appointment, arranged meetings and liaised with projects relevant role players in the process
- Received mail and documents, read, sorted and routed appropriately
- Maintained office
- Typed documents for CEO and consultants
- Performed general administrative duties pertaining to the office
- Maintained an efficient filling system of both outgoing and incoming documents and corresponding
- Managed petty cash float of R5000.00
- Assist with monthly submission of performance and finance reports, editing, printing and binding thereof
- Ensured that consultants’ subsistence claims were received and submitted timely to the Financial Manager for payment with salaries
- Ensured the smooth running of Telkom, Eskom and Municipality services by confirming payments of accounts due
- Supervised the cleaners and security
Sales Consultant
Fusion Active
11.2004 - 07.2005
- Marketed and sold the products of Fusion Active health club
- Cold calling of potential clients
- Educated potential clients on healthy living
- Recruited and registered clients for Fusion Active achieving monthly sales targets deadlines
Education
CIS Professional Advanced Qualification: NQF 7 - Governance & Administration
Wits Plus
Johannesburg 04.2001 -
Skills
Executive support
Team player
Administrative skills
Problem resolution
Workflow planning
Interpersonal skills
Customer-oriented
Analytical skills
Project management
Inventory control
Expense control
Cost reductions
Languages
English
Advanced (C1)
Afrikaans
Elementary (A2)
Xhosa
Intermediate (B1)
Interests
Gym
Classic Music
Software
Microsoft Office
SAP (Systems, Applications, and Products in Data Processing)
Convene board pack
Quote
Often you have to rely on intuition.
Bill Gates
Work Preference
Work Type
Full TimeLocation Preference
HybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsPaid time offWork from home optionPaid sick leaveWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
EXECUTIVE PA to CHAIRPERSON OF THE BOARD & the COMPANY SECRETARY
PRASA
03.2023 - Current
EXECUTIVE PA to GROUP CHIEF INFORMATION OFFICER
PRASA
10.2013 - 02.2023
PA to Executive (Temp)
GEMS
02.2012 - 04.2012
Senior Secretary and Assistant to Office Manager (Temp)
SAQA
05.2011 - 08.2011
PA to Group Chairman and Office Manager
SEFAKO Group
09.2009 - 03.2011
PA to Group CEO
SEFAKO Group
08.2007 - 08.2009
Customer Care Consultant
Mobile data
04.2007 - 08.2007
General Receptionist
Mafikeng Auto
04.2006 - 04.2007
Administration Clerk
Maxima Global Engineering
11.2005 - 03.2006
Sales Consultant
Fusion Active
11.2004 - 07.2005
CIS Professional Advanced Qualification: NQF 7 - Governance & Administration
Wits Plus
04.2001 -