GOMOLEMO MOKGOTHU
BANKER
Johannesburg
Summary
Sales professional with history of delivering results through strategic sales initiatives and client relationship management. Known for fostering team collaboration and adapting to dynamic market conditions. Expertise in negotiation and CRM tools, combined with proactive and reliable approach.
I graduated with a BCOM (Information Management) degree and have since cultivated a fervent passion for the technology sector. My commitment to lifelong learning is evidenced by my pursuit of continuous up-skilling. I am proud to hold specialized certifications in the Fourth Industrial Revolution and African Insights, both from the esteemed University of Johannesburg. These certifications equip me with up-to-date and seamlessly integrate cutting-edge technology with human-centric approaches, ensuring that I deliver substantial and meaningful business outcomes. In my current role as a Transactional Lending Inbound Agent/Banker and a Salesforce Business Tester, I have demonstrated a consistent track record of success in sales performance and process optimization. My expertise is further solidified by my status as a Certified Salesforce Associate and Salesforce Administrator as well as a tester and trainer in my current department for any new engines introduced in Salesforce. Moreover, I am actively involved in expanding my proficiency through the ongoing Salesforce Business Analyst program, which I anticipate concluding in March 2026. I am keen to bring my robust skill set, including innovative and consultative approaches, to any position or organization, where I can contribute to driving business excellence and transformative results.
Sales professional with history of delivering results through strategic sales initiatives and client relationship management. Known for fostering team collaboration and adapting to dynamic market conditions. Expertise in negotiation and CRM tools, combined with proactive and reliable approach.
Overview
5
5
years of professional experience
2
2
Certifications
5
5
Languages
Work History
Senior Sales Consultant/Banker
ABSA
03.2022 - Current
- Training Transactional Lending Inbound agents on Salesforce engines and systems.
- Responsible for implementation and enforcement of Voice Biometrics, Customer 1 and Business of Tomorrow Today in the Transactional Lending Department.
- Passionate in exceeding targets and awarded for exceeding targets.
- Adaptable to new systems and processes.
- Knowledge in financial products.
- Tailoring solutions to client needs.
- Strong consultative approach.
- Established strong client relationships for increased customer loyalty and repeat business.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Cultivated existing customer relationships and built rapport with new clients using extensive product knowledge.
- Evaluated clients' needs and created plan of action to provide solutions.
- Mentored/trained,providing guidance and support for career growth.
Sales Assistant
Van Schaik Bookstore
08.2021 - 02.2022
- Handled all student registration and study material enquiries.
- Kept sufficient inventory supply and stock on shelves and in storerooms.
- Processed cash and card payments during busy shopping periods to minimize customer waiting times.
- Awarded sales competence certificate.
- Adaptable to new systems and processes.
Education
BCOM - Information Management
University of Johannesburg
Johannesburg01.2019
Skills
Business
Networking
People skills
Strategic Planning
Adaptability
Project Coordination
Analytical
Women Empowerment
Sales process management
Product knowledge
Customer satisfaction
Certifications
1. Certified Salesforce Associate (Trailhead)
Navigating Salesforce, data management and reporting.
2. Certified Salesforce Administrator (Trailhead)
Manage, configure and customize Salesforce Apps.
3. 4th Industrial Revolution (UJ)
Applying 4IR tools.
4.African Insight (UJ)
Understanding of Africa's intellectual history, traditions and role in the world.
EXTRA-CURRICULAR ACTIVITIES
ABSA BOTT Launch
Present Planning of the launch, Organizing and setting quiz questions, Decorations and MC of the ABSA BOTT launch.
Church Choreographer
Actively coordinating with a team of more than 10 kinds from the age of 16 and below, making sure all the church dance moves are perfected for every Sunday service.
Certification
Fourth Industrial Revolution and African Insights Certification, University of Johannesburg, Present
Interests
AI and Machine Learning, Remote Work Research
Timeline
Senior Sales Consultant/Banker
ABSA
03.2022 - Current
Sales Assistant
Van Schaik Bookstore
08.2021 - 02.2022
BCOM - Information Management
University of Johannesburg