Goitsemodimo JW Sebekedi
Business Analyst
Willow Park Manor
Summary
Experienced Application Support Engineer and Business Analyst with experience in providing analysis and skills ranging from analysis, stakeholder management, business process management, strategic planning and business case development. Acquired extensive knowledge in current technologies, software applications, frameworks and methodologies. Seeking to leverage skills and experience in Business Analysis role.
Overview
16
16
years of professional experience
6
6
Certifications
Work History
Application Support Engineer and Business Analyst
Concilium Technologies
11.2016 - Current
- Understanding customers' diverse, specific business needs and applying product knowledge to meet those needs
- Requirements analysis Document Functional Requirements Specifications
- Assist operations with User Acceptance Testing Supports and implements systems integrations with 3rd party applications
- Manage the change control for critical applications and tracking changes
- Conduct Stakeholder Analysis/Map and Management
- Identify and document project risks, issues, assumptions and dependencies
- Daily Systems monitoring, health checks, alerting, troubleshooting, reporting, incident and problem management, capacity management, provisioning, hardware and software configuration, patching, upgrades and performance monitoring.
- Played a pivotal role in the commissioning of IP Playout for Multichoice, focusing on the D-Series/Versio playout automation system.
- Spearheaded the commissioning of 7 Compliance recorder servers, enabling the recording of 172 Transport Stream services.
- Oversaw the commissioning of DHD digital audio desks, enhancing audio quality for various SABC radio stations.
- Contributed to the commissioning of UHD (4K) channels for the FIFA soccer world cup at Qatar 2022, enhancing the viewer experience.
IT Support Engineer
Datacentrix
11.2015 - 10.2016
- Provide Technical Support: Offer timely and effective technical support to students, faculty, and staff for hardware, software, and network-related issues
- Troubleshoot and Resolve: Diagnose and troubleshoot problems reported by users, ensuring swift and accurate solutions to minimize disruptions
- Hardware Maintenance: Perform maintenance and repair tasks on computers, printers, projectors, and other IT equipment across campus
- Network Management: Assist in managing and maintaining the University of South Africa network, including wired and wireless connections, access points, and network devices.
Crane Simulator Technician
Talota Solutions
07.2013 - 10.2015
- Conducted regular maintenance and software updates on crane simulators at Transnet to ensure optimal performance
- Resolved technical issues promptly, minimizing disruptions during training sessions
- Collaborated with software developers to create realistic simulation scenarios tailored to port operations
- Assisted trainers and trainees during simulation exercises, ensuring smooth training experiences.
IT Administrator
Supreme Poultry
02.2013 - 06.2013
- IT Infrastructure Management: Oversee the installation, configuration, and maintenance of IT hardware, software, and networks across Supreme Poultry
- User & ERP Support: Provide timely technical support to employees, resolving hardware and software issues to minimize downtime and optimize productivity
- Daily Systems monitoring, health checks, alerting, troubleshooting, reporting, incident and problem management, capacity management, provisioning, hardware and software configuration, patching, upgrades and performance monitoring
- Documentation: Maintain accurate documentation of IT systems, configurations, and processes for reference and knowledge sharing.
IT Technician
Vuselela TVET College
02.2010 - 01.2013
- Project Support: Contribute to IT projects, such as campus-wide technology initiatives, system migrations, and software deployments
- Continuous Improvement: Stay updated on technological advancements and propose innovative solutions to enhance IT services within the college
- Provide Technical Support: Offer timely and effective technical support to students, faculty, and staff for hardware, software, and network-related issues (LAN).
IT Technician
Bluetek Computers
09.2008 - 01.2010
- Technical Support: Provide hands-on technical support to end-users, addressing hardware, software, and network problems promptly.
Education
Advanced Certificate Business Analysis/Diploma NQF Level 6 -
Faculty Training Institute
Certificate Programme in Business Analysis - undefined
Faculty Training Institute
National Certificate/Diploma Datametrics - undefined
University of South Africa
Skills
Business Analysis
undefinedCertification
Arista L2 Cloud Engineer
References
Available upon request
Part Time Work
Business Analyst, Sindi Technologies. 2022-2023
- Developed Business Case for Medical Centre online booking system.
- Developed and Documented Requirements Management and Quality Plan.
- Developed and Documented Requirements Package.
Timeline
Application Support Engineer and Business Analyst
Concilium Technologies
11.2016 - Current
IT Support Engineer
Datacentrix
11.2015 - 10.2016
Crane Simulator Technician
Talota Solutions
07.2013 - 10.2015
IT Administrator
Supreme Poultry
02.2013 - 06.2013
IT Technician
Vuselela TVET College
02.2010 - 01.2013
IT Technician
Bluetek Computers
09.2008 - 01.2010
Advanced Certificate Business Analysis/Diploma NQF Level 6 -
Faculty Training Institute
Certificate Programme in Business Analysis - undefined
Faculty Training Institute
National Certificate/Diploma Datametrics - undefined
University of South Africa
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