Summary
Work History
Education
Skills
Certification
Additional Information
Timeline
SalesAssociate
Goitsi Phekoyantwa

Goitsi Phekoyantwa

Administrative & Operations Professional
Johannesburg,GP

Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritisation skills demonstrated through a decade of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Work History

Administrative Specialist

PRIMZAC Pty Ltd
Midrand
05.2025 - Current
  • Implemented best practices for data entry, reducing errors in database management.
  • Enhanced digital security measures, contributed to safeguarding against data breaches.
  • Improved document management with implementation of digital archiving system, making retrieval more efficient.
  • Reduced operational costs by negotiating contracts with vendors and suppliers for better pricing and terms.
  • Assisted in maintaining a positive workplace environment through active participation in employee engagement initiatives.
  • Enhanced office efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Optimized office space usage, arranging layouts that fostered better work environment.
  • Fostered a collaborative atmosphere by acting as a liaison between departments to ensure timely delivery of information and resources.
  • Assisted in preparing detailed reports for management, enabling informed decision-making.
  • Supported HR activities, contributed to smoother recruitment and onboarding process.
  • Handled incoming and outgoing mail.
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
  • Resolved customer concerns efficiently to promote satisfaction and loyalty.
  • Managed filing system, entered data and completed other clerical tasks.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.

Credit & Collections Consultant

African Bank Limited
Midrand
12.2022 - 04.2025
  • Assisted clients with filing for bankruptcy and other debt-relief options.
  • Responded to client concerns and questions about queries, credit bureau and methods to reduce debts.
  • Negotiated telephonically with clients to arrange for payment adjustments, interest rate reductions or payment plans.
  • Measure compliance, identity risk and make recommendations for achieving compliance by using current information and other available resources available
  • Managed time efficiently in order to complete all tasks within deadlines and met KPI and KRA target
  • Negotiated contracts and agreements on behalf of clients, securing favorable terms and conditions.
  • Directed market entry strategies for clients looking to expand into new territories, ensuring compliance and cultural alignment.
  • Collected, arranged, and input information into database system.
  • Frequently inspected production area to verify proper equipment operation.
  • Implemented customer relationship management (CRM) systems, improving client engagement and retention rates.
  • Enhanced client decision-making, synthesizing complex data into clear, concise reports and dashboards.
  • Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
  • Managed client relationships through regular check-ins and updates on project progress.

Project Administrator

Bubblestone Engineering Pty Ltd
Gaborone/Midrand
12.2016 - 03.2019
  • Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Executed record filing system to improve document organization and management.
  • Managed payroll and timekeeping to track hours and accurately pay employees.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Assisted in tracking project progress using project management software, ensuring alignment with deadlines.
  • Led team meetings to discuss project updates, challenges, and next steps, fostering accountability.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Ensured timely deliverables by monitoring deadlines closely and providing reminders when necessary to keep tasks on track.
  • Facilitated workshops to collect project requirements and user feedback.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Avoided construction delays by efficiently following through with site inspections.
  • Ensured compliance with company policies and industry regulations throughout all stages of a given project''s lifecycle.
  • Managed documentation processes, streamlining information flow across teams.
  • Negotiated contracts with vendors, securing favorable terms to optimize project outcomes.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Established strong relationships with internal departments such as finance and procurement for smooth collaboration in meeting project requirements.
  • Improved overall team performance by providing ongoing training opportunities in relevant skills and software tools.
  • Facilitated regular team meetings for effective communication, collaboration, and problem-solving efforts.

Education

Operational Management
UCT
2025.04 - 2025.07

Public Administration - Commerce

IIE Rosebank College
Pretoria
03.2016 - 04.2021

Matric - Science

Rauwane Sepeng Secondary School
Tlhabane, Rustenburg
01.2015 - 12.2015

Skills

Attention to Detail

Telephone etiquette

Compliance & Policy Administration

Debt collection processes

Office Administration

Financial Administration

Data Management

Banking Operations

Administrative Management

Operations Management

Customer Service

Excel & Data Analysis

Client Relationship Management

Document & Records Management

Certification

Licensed for Teaching English as a Foreign Language.

Additional Information

• PRIMZAC pty Ltd

Senior Executive: Mr I. Cunà

Contact no: 061 148 3158

Office line: 011 568 4171

Info@primzac.co.za

• African bank limited

Supervisor: Mr I.Tlou

Contact No: 072 222-2195

Office line : 011 207 6206

tlou@africanbank.co.za

• Bubblestone Engineering pty ltd

Director: Mr N.Tema

Office line: 011 568 8367

Contact No: 073 091 5863

info@bubblestone.co.za

Timeline

Administrative Specialist

PRIMZAC Pty Ltd
05.2025 - Current

Operational Management
2025.04 - 2025.07

Credit & Collections Consultant

African Bank Limited
12.2022 - 04.2025

Project Administrator

Bubblestone Engineering Pty Ltd
12.2016 - 03.2019

Public Administration - Commerce

IIE Rosebank College
03.2016 - 04.2021

Matric - Science

Rauwane Sepeng Secondary School
01.2015 - 12.2015
Goitsi PhekoyantwaAdministrative & Operations Professional