Godfrey Sibiya
.
Centurion
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Store Manager
The Foschini Group
06.2023 - Current
- Supervised customers at front counter, answering questions regarding products.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Implemented loyalty program that boosted repeat business and increased overall sales revenue.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into store and increase sales opportunities.
- Assisted with hiring, training and mentoring new staff members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Promoted business strategy by implementing improvements based on guest feedback.
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Increased customer satisfaction by prioritizing exceptional service and addressing concerns promptly and professionally.
Assistant Manager
The Foschini Group
03.2022 - 05.2023
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed strong working relationships with staff, fostering positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with management team to develop strategic plans for business growth and improvement.
Sales Associate
The Foschini Group
07.2019 - 02.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit account applications, Rewards Program and Promo running at the moment.
Sales Associate
The Foschini Group
01.2019 - 07.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Skills
Sales professional
undefinedTimeline
Store Manager
The Foschini Group
06.2023 - Current
Assistant Manager
The Foschini Group
03.2022 - 05.2023
Sales Associate
The Foschini Group
07.2019 - 02.2022
Sales Associate
The Foschini Group
01.2019 - 07.2019
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