Godfrey Sibiya
.
Centurion
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Store Manager
The Foschini Group
06.2023 - Current
- Supervised customers at front counter, answering questions regarding products.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Implemented loyalty program that boosted repeat business and increased overall sales revenue.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into store and increase sales opportunities.
- Assisted with hiring, training and mentoring new staff members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Promoted business strategy by implementing improvements based on guest feedback.
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Increased customer satisfaction by prioritizing exceptional service and addressing concerns promptly and professionally.
Assistant Manager
The Foschini Group
03.2022 - 05.2023
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed strong working relationships with staff, fostering positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with management team to develop strategic plans for business growth and improvement.
Sales Associate
The Foschini Group
07.2019 - 02.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit account applications, Rewards Program and Promo running at the moment.
Sales Associate
The Foschini Group
01.2019 - 07.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Skills
Sales professional
Performance Evaluations
Financial Administration
Staff Development
Operations
Multitasking
Customer Service
Risk Management
Delegation
Management Team Building
Timeline
Store Manager
The Foschini Group
06.2023 - Current
Assistant Manager
The Foschini Group
03.2022 - 05.2023
Sales Associate
The Foschini Group
07.2019 - 02.2022
Sales Associate
The Foschini Group
01.2019 - 07.2019