Godfrey Nobela
Short-term Insurance Professional
Boksburg,GP
Summary
Professional with strong expertise in client relations, negotiation, and market analysis. Adept at fostering team collaboration and consistently achieving high-impact results. Highly adaptable, with skills in short-term insurance, financial planning, risk management, and regulatory compliance. Known for reliability and flexibility in dynamic environments.
Overview
26
26
years of professional experience
5
5
Certifications
4
4
Language
Work History
Broker
OUTsurance
Bedfordview, South Africa
11.2025 - Current
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Called potential clients to set up appointments according to mutual availability.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Organized regular check-ins with clients to review coverage limits and ensure adequate protection as their life circumstances changed.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Met with prospective customers and business owners in homes, businesses, and other settings.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Participated in ongoing professional development, staying current with insurance best practices and emerging industry trends.
- Enhanced customer loyalty by delivering timely and accurate policy updates and renewal information.
- Streamlined the insurance application process, resulting in faster approvals and increased efficiency.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
- Cross-sold insurance products to existing clients to reach sales targets.
Virtual Advisor/ Broker
Absa Insurance & Financial Advisers
Johannesburg
04.2019 - 10.2025
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Evaluated competitors' products and services to gain competitive advantage.
- Conducted annual reviews of existing policies to update information.
- Conducted research and identified market trends to develop better strategies for sales.
- Identified and solicited sales prospects in agency databases.
Retentions Advisor
Momentum Group/ MMI
Centurion
05.2017 - 04.2019
- Verified insurance and communicated coverage to staff and patients.
- Maintained up-to-date knowledge of insurance regulations, ensuring company compliance with current laws.
- Increased client retention rates through personalized insurance consultations, addressing specific needs.
- Facilitated smoother internal communication, organizing regular meetings between different departments.
- Reduced errors in policy documentation, meticulously reviewing and updating insurance records.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
Client Care Advisor
Outsurance Insurance Company
Centurion
04.2015 - 04.2017
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Assessed customer needs and recommended suitable insurance policies.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Completed customer applications and updated records to reflect current information.
Member Consultant/ Financial Advisor
Professional Provident Society (PPS)
Johannesburg
05.2014 - 03.2015
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Developed strong relationships with underwriters, ensuring favorable terms for clients and efficient processing of applications.
- Collaborated with estate planning attorneys and accountants to develop custom-tailored solutions that addressed clients'' unique legacy-planning objectives.
- Provided excellent customer service, resolving issues promptly and maintaining long-term client relationships.
- Generated new business leads by utilizing networking events, referrals, and targeted marketing campaigns.
- Achieved consistent sales growth by staying informed about evolving product offerings from multiple carriers and selecting optimal solutions for each client situation.
- Assisted clients with complex estate planning needs by recommending suitable life insurance products as part of wealth preservation strategies.
- Conducted thorough risk assessments to determine appropriate coverage levels for clients based on their unique circumstances.
- Improved sales closing ratio by refining presentation skills and addressing potential objections proactively during consultations.
- Increased sales of life insurance products through tactical customer outreach.
- Analyzed risk factors to recommend appropriate coverage levels.
Service Consultant
Momentum (a division of MMI Group)
Centurion, South Africa
01.2006 - 01.2013
- Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
- Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.
- Streamlined processes for quicker problem resolution, resulting in increased customer satisfaction rates.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
- Managed difficult situations with tact, diffusing tensions and achieving positive outcomes for all parties involved.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Provided personalized assistance for customers, ensuring their needs were met efficiently and effectively.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
Human Resource Officer
UNISA Florida campus
Florida
01.2001 - 03.2005
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Coordinated employee placements and administrative details.
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Supported talent acquisition and allocation procedures by facilitating targeted recruitment campaigns.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Secretary/ Administrative clerk
Nyiko Primary School
Tembisa
06.2000 - 12.2000
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Education
NQF6 Risk Management - Insurance And Risk Management
The Graduate Institute of Financial Sciences (GIFS)
Sandton, South Africa 04.2001 -
NQF5 Wealth Management - Financial Planning
INSETA
Johannesburg 04.2001 -
RE5 - Regulatory Exam
Financial Planning Institute of Southern Africa
Randburg 04.2001 -
RE1 - Regulatory Exam
Moonstone Business School of Excellence
Sandton, South Africa 04.2001 -
Skills
Sales presentations
Policy analysis
Cold calling
Underwriting
Financial planning
Claims handling
Property insurance
Underwriting principles
Client relations expert
Excellent communication skills
Top-rated sales performance
Underwriting expertise
Affiliations
Insurance Institute of South Africa (IISA)
Certification
1998- Matric
Interests
Reading and debating
AWARDS RECEIVED
SRC President (1999-2000), Chairman (Debate Committee 1998)
OTHER TRAINING
- Wealth Management Certificate (NQF level 5- 120 FAIS credits)
- Regulatory Examination (RE5 Representative) Regulatory Examination (RE1 Key individuals in all categories of FSP’s)
Timeline
Broker
OUTsurance
11.2025 - Current
Virtual Advisor/ Broker
Absa Insurance & Financial Advisers
04.2019 - 10.2025
Retentions Advisor
Momentum Group/ MMI
05.2017 - 04.2019
Client Care Advisor
Outsurance Insurance Company
04.2015 - 04.2017
Member Consultant/ Financial Advisor
Professional Provident Society (PPS)
05.2014 - 03.2015
Service Consultant
Momentum (a division of MMI Group)
01.2006 - 01.2013
NQF6 Risk Management - Insurance And Risk Management
The Graduate Institute of Financial Sciences (GIFS)
04.2001 -
NQF5 Wealth Management - Financial Planning
INSETA
04.2001 -
RE5 - Regulatory Exam
Financial Planning Institute of Southern Africa
04.2001 -
RE1 - Regulatory Exam
Moonstone Business School of Excellence
04.2001 -
Human Resource Officer
UNISA Florida campus
01.2001 - 03.2005
Secretary/ Administrative clerk
Nyiko Primary School
06.2000 - 12.2000