GODFREY MAFIGU
HARARE
Summary
Adaptable professional in the gaming and entertainment sector, known for high productivity and efficiency in task completion. Specialize in game management, customer interaction, and cash handling, ensuring smooth operational flow. Excel in communication, problem-solving, and adaptability, skills that contribute significantly to creating positive guest experiences and maintaining a professional gaming environment.
Overview
18
18
years of professional experience
Work History
CASINO DEALER
CELEBRITY CRUISE LINE
03.2019 - Current
- Dealing of casino live games namely Blackjack, Three Card Poker, Ultimate Poker, American Roulette.
- Soft count after a gaming day and Bill Validating Audit.
- Assisted in training new dealers on game procedures and customer service standards.
- Managed customer interactions, providing excellent service and assistance.
- Dealt various casino games, ensuring fair play and adherence to rules.
- Responded promptly to guest inquiries and complaints in a professional manner.
- Performed simple math skills to facilitate accurate payouts.
- Assisted new dealers during training sessions by providing guidance on dealing techniques and game rules.
- Inspected cards, dice and other gaming equipment prior to use on the table.
- Promptly reported suspicious behavior or irregularities such as card counting to supervisors.
- Demonstrated excellent knowledge of casino policies regarding player comps, bonuses, rewards.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Monitored gaming tables for compliance with regulations and company policies.
CASINO DEALER
BAHAMAS PARADISE CRUISE LINE
01.2018 - 01.2019
- Dealing of casino live games in the casino namely Blackjack, Three card poker, Ultimate Texas Hold Them poker, American Roulette.
- Dealing live games.
- Setting up pin numbers and creating slot players accounts.
- Stacker pull and stacker count.
- Dealt various casino games, ensuring fair play and adherence to rules.
- Managed customer interactions, providing excellent service and assistance.
- Resolved player disputes professionally while maintaining a positive atmosphere.
- Maintained cleanliness and organization of gaming areas throughout shifts.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
CASINO DEALER
CARNIVAL CRUISE LINE
01.2009 - 01.2014
- Casino Host.
- Dealing blackjack tournaments.
- Conducting slot tournaments.
- Opening and closing events.
- Creating the bar report.
- Making announcements on the P/Askills.
- Engaged with guests to provide personalized service and enhance their experience.
- Managed VIP guest relationships, ensuring their needs were met promptly and efficiently.
- Helped resolve problems with slot rating system using strong problem-solving abilities and technical knowledge.
- Demonstrated excellent knowledge of casino policies regarding player comps, bonuses, rewards.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Actively participated in promotional activities designed to increase revenue from gaming operations.
- Opened game at assigned table by thoroughly inspecting cards and counting and verifying contents.
- Dealt various casino games, ensuring fair play and adherence to rules.
- Managed customer interactions, providing excellent service and assistance.
- Assisted in training new dealers on game procedures and customer service standards.
- Maintained cleanliness and organization of gaming areas throughout shifts.
- Assisted in maintaining the security of chips, cash, and other gaming equipment.
- Collaborated with fellow dealers to maintain smooth game operations.
- Handled cash transactions securely and accurately during gaming activities.
- Used player tracking system to determine eligibility for complementary services and prizes.
DEALER AND INSPECTOR
AFRICAN SUN CASINO
HARARE
01.2012 - 01.2013
- Paid winnings or collected losing bets as established by the rules and procedures of a specific game.
- Stood behind the gaming table and dealt the appropriate number of begins.
- Exchanged paper currency for paying chips or coin money.
- Checked to ensure that all players have placed bets before play cards to each player.
- Ensured that work area was ready before gaming started.
TRAINEE DEALER
REGENCY CASINO, SHERATON HOTEL
01.2008 - 01.2009
- Dealing blackjack and american roulette.
- Greet customers and ascertain their gaming needs.
- Explain the rules for the various games offered.
- Deal cards and manage the game by following established procedures.
Education
High School - 6 ORDINARY LEVEL PASSES (Including English and Science)
SEKE 2 HIGH SCHOOL
High School - 3 ADVANCED LEVEL PASSES (History, Geography, Shona, English & Communication)
SEKE 1 HIGH SCHOOL
PC MAINTENANCE AND REPAIRS -
YOUNG AFRICA SKILLS CENTRE
C.C.N.A -
AFRICA UNIVERSITY
Certificate - CHANGE MANAGEMENT, CERTIFICATE IN (GERMAN), BASICS OF PROJECT MANAGEMENT, LEADERSHIP & TEAM DEVELOPMENT
INTERNATIONAL BUSINESS MANAGEMENT INSTITUTE
Skills
- Microsoft XP applications
- Fidelio
- Mathematical abilities
- Casino game rules
- Communication
- Customer service
- Calm under pressure
- Applicable rules
- Card Poker
- Cash handling
- Casino table games
- Game dealing
- Team collaboration
- Time management
- Conflict resolution
- Training and development
- Effective communication
- Attention to detail
- Reliability and punctuality
- Speech clarity
- Patience and composure
- Chip handling proficiency
- Resolving conflicts
- Security awareness
- Team player mentality
- Stress tolerance
- Game rules
- Professionalism
- Identify cheating
- Game strategy understanding
- Multitasking capacity
- Table game rules
References
Available upon request
Languages
ENGLISH - Basic (reading and writing skills)
Personal Information
- Date of Birth: 03/16/84
- Nationality: ZIMBABWEAN
Skype
godfreyMAFIGU
Languages
English
Advanced
C1
Timeline
CASINO DEALER
CELEBRITY CRUISE LINE
03.2019 - Current
CASINO DEALER
BAHAMAS PARADISE CRUISE LINE
01.2018 - 01.2019
DEALER AND INSPECTOR
AFRICAN SUN CASINO
01.2012 - 01.2013
CASINO DEALER
CARNIVAL CRUISE LINE
01.2009 - 01.2014
TRAINEE DEALER
REGENCY CASINO, SHERATON HOTEL
01.2008 - 01.2009
High School - 6 ORDINARY LEVEL PASSES (Including English and Science)
SEKE 2 HIGH SCHOOL
High School - 3 ADVANCED LEVEL PASSES (History, Geography, Shona, English & Communication)
SEKE 1 HIGH SCHOOL
PC MAINTENANCE AND REPAIRS -
YOUNG AFRICA SKILLS CENTRE
C.C.N.A -
AFRICA UNIVERSITY
Certificate - CHANGE MANAGEMENT, CERTIFICATE IN (GERMAN), BASICS OF PROJECT MANAGEMENT, LEADERSHIP & TEAM DEVELOPMENT
INTERNATIONAL BUSINESS MANAGEMENT INSTITUTE