Gloria Natsai Zisengwe
Housekeeping
Johannesburg,GP
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Creative Job Title and professional communications representative employs in-depth knowledge of virtual conferencing. Supports large groups of telecommuting staff members with confidence.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Receptionist
Guylian
Johannesburg , South Africa
03.2020 - Current
- Confirmed appointments, communicated with clients and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Screened visitors and issued badges to maintain safety and security.
Hotel Housekeeper
Musumi Kudita
Harare , Zimbabwe
08.2016 - 08.2018
- Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Washed and folded towels and linens to properly stock guest rooms.
- Operated steam cleaning equipment and floor care machines to deep clean carpets and sanitize and wax hardwood, tile and linoleum floors.
- Gathered dirty laundry in Number rooms to arrange for pickup to laundromat.
- Changed bed linens and collected soiled linens for cleaning.
- Returned emptied garbage receptacles to proper locations.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Hotel Receptionist
Garikai
Harare, Zimbabwe
05.2013 - 08.2015
- Answered phone within Number minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Designed employee work schedules to address complete operational needs.
Education
None - None
Rehabilitation Centre
Ruwa 01.2011 - 11.2013
None - None
Masarakufa Secondary School
Mutoko 10.2009 - 08.2010
Skills
Office administration
Business administration
Timeline
Receptionist
Guylian
03.2020 - Current
Hotel Housekeeper
Musumi Kudita
08.2016 - 08.2018
Hotel Receptionist
Garikai
05.2013 - 08.2015
None - None
Rehabilitation Centre
01.2011 - 11.2013
None - None
Masarakufa Secondary School
10.2009 - 08.2010