Gloria Metsiatsile Taukobong

Maintains an efficient skills development administration service working with the Skills Development Facilitator to update
organizational skills development plans, reports, programs and projects.

· Audit the learning function in terms of tax rebates (IT180), FSC categories. Identifies and escalates potential risks that may lead to increased costs.

· Delivers customer service through adherence to quality service standards.

· Provides advice to business and supports the Skills Development Facilitator.

· Works closely with Skills Development Facilitator and represents the Skills Development Facilitator when required.

· Checks, analyses, and updates learning and development policies in line with regulations and group policies.

· Compiles skills development reports and Workplace skills Plan in partnership with Skills development Facilitator.

· Ensures operational excellence through the delivery of work processes according to defined quality standards. Provide information to the SDF related to skills development. Checks and reviews all SETA documentation on behalf of the Skills Development Facilitator. Prepare documentation for SDF to claim skills development levies and tax rebates. Collate and store data related to skills development. Prepare documentation for learnerships, Bursaries, and pivotal grants.

·Maintains accurate activity reports. Co-ordinates Training Committee.

To provide advice and support to increase operational quality and turnaround time, through the execution of predefined work objectives as per agreed standard operating procedures

· Recruitment process from end-to end- both internal and external candidates

· Compile monthly report on the recruitment requirements and challenges

· Monitor and track business unit recruitment budget

· Ensure that employees are up to date with required assessments

· Payroll assistance to employees

· New employees onboarding

· Off-boarding for resigned / retired employees

· Executive Committee Recruitment Updates

· Performance Management training for employees and managers

· Manage Learner Management bookings for HR, Procurement and Business stakeholders.

· Compile regional supplier trainings report for EXCO meetings and presentations for the FirstRand group.

· Recruitment selection process for first-job learners and Interns based on business requirements

· Compiling spreadsheets for monthly reports

· Manages the Bursary process for FNB Business - create programs on the system, selection process, approvals and payments.

· Assess / verify training materials for the Academies prior to training

· Coordinate and execute training activities for external suppliers on the procurement system.

· Coordinate and assist with the running of the Academies in Business (Credit, Agric, Merchant Services and Business Outbound Sales - BOS Academy)

·Worked closely with instructors to prepare online materials, content, and tools to facilitate training globally

·Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.

· Track learner assessment process during and post training to completion and internal verification.

· Prepare invoicing requisitions for training completed and sign off by the manager and forward to the Finance Department.

· Facilitate Induction for new starters.

· Ensure all records are captured on completion of every training intervention.

· Ensure certificates are linked to relevant training records on HR Manage.

· Ensure that Learnerships requirement are met (BBBEEE)

· Coordinate Internships

· Develop detailed Monthly Training Schedules based on the confirmed Annual Training Plan and venue requests.

· Manage stakeholder venue booking requests and venue requirements considering the Monthly Training Schedule.

· Liaise with external Facilitators regarding training dates and times and throughout the assessment process.

Coordinate training refreshments requirements and order placement and amendments with the supplier

• Support the Resort requirements regarding design, print work, collateral, marketing, promotions and advertising
• Prepared sample layouts for approval using computer software.
• Satisfied project requirements and customer demands by creating high-quality layouts for manuals, newsletters, posters and brochures.
• Operated high-volume copiers, large and small laminators and binding and finishing machines to finalize projects.

· Promoting the use of ICT products in Post Office.

· Maintaining general interest in IT development in the sector

· To embark on ICT use training to the community at large.

· Systems Programming and maintenance.

· Support employees in the PO branch with IT related queries