GLORIA MAMPA

* Develop and implement efficient staffing schedules to optimize store operations.
* Monitor store surveillance footage to ensure employee compliance with company policies and procedures and identify potential security risks.
* Oversee employee timekeeping and attendance records, ensuring accurate data entry and compliance with labor regulations.
* Analyze store performance data to identify trends and generate comprehensive reports on employee turnover rates.
* Motivate and inspire store staff to achieve performance goals and contribute to overall store success.

• Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
• Developed strong relationships with clients through excellent customer service and regular followups.
• Increased sales and customer satisfaction through personalized servicing.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
• Provided timely tableside assistance to guests requiring additional condiments or utensils.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.