GLORIA LESGO MASEKO
Fairland
Summary
Experienced professional with a strong background in project coordination and execution, proficient typing and data entry, and effective written and verbal communication. Demonstrated expertise in problem resolution and team collaboration, with a proven track record of managing projects successfully. Career goal includes leveraging skills to drive organizational success through efficient project management and team leadership.
Overview
2021
2021
years of professional experience
2005
2005
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
MTN SERVICE CENTRE
- Managed customer queries effectively as Customer Service Representative
- Managed high-volume customer queries simultaneously through effective multitasking.
- Participated in team meetings sharing best practices for improving service delivery.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Prepared necessary forms to complete transactions.
- Assisted customers in making informed decisions by providing detailed product information.
- Processed inbound customer calls, providing information on service or product upgrades
- Listened actively to offer accurate information and best solution to their needs.
- Enhanced communication channels through regular updates on company policies and promotions.
- Streamlined processes through efficient record keeping.
PROJECT MANAGEMENT
Letaba Hospital Nkowakowa Tzaneen
01.2020 - 03.2020
- Company Overview: Contractor: Maseno General Trade Sub: Tshanelehang PTY LTD
- Commenced 23 February 2020 - March 2020 lock down
- Incomplete project due to covid
- Contractor: Maseno General Trade Sub: Tshanelehang PTY LTD
- Improved team efficiency with detailed project management.
SUBCONTRACTING UNDER W30 WASHRIKA
TSHANELEHANG PTY LTD CONSTRACTION
06.2019 - 01.2020
- Supervised subcontracting activities under W30 Washrika standards
- Designed efficient work schedules for team
- Performed site visits and communicated project status to senior manager
- Managed equipment and materials under subcontracting agreement
- Maintained adherence to safety regulations during subcontracting
- Managed and tracked subcontractor salary budgets
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed teams by overseeing hiring, training and professional growth of employees.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Consistently arrived at work on time and ready to start immediately.
HEAD OF HOUSE
VIRGIN ACTIVE CLASSIC COLLECTION
06.2016 - 01.2017
- Oversaw customer service and administration activities
- Managed boardroom logistics and meetings
- Managed call screening and ensured proper call direction
- Displayed energy and enthusiasm in fast-paced environment.
- Oversaw daily operations to achieve high productivity levels.
- Accurately recorded meeting minutes
- Sourcing and ordering stationery and office equipment
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Created and maintained displays and signs.
- Applied positive customer service approach to increase satisfaction levels.
- Completed duties to deliver on targets with accuracy and efficiency.
Education
Matriculated - English, Sotho, History, Business Economics, Hotel and Catering
Thomas Mofolo Hight School
Skills
- Project coordination and execution
- Proficient typing and data entry
- Effective written and verbal communication
- Problem resolution and project coordination
- Team collaboration and management
Languages
English
Fluent
Affiliations
- Reading
Custom
- MTN SERVICE CENTRE, Tracy Hlabiso, Manager, 083 212 0437
- MTN SERVICE CENTRE, Jacob Thinani, Manager, 083 200 2808
- VIRGIN ACTIVE COLLECTION, Bonolo, Admin Manager, 083 294 5543
- VIRGIN ACTIVE COLLECTION Martins, 078 625 0439
- W 3O OAKS MAIN CONTRACTOR, Frederick Wolvaardt (Site Manager)
frede. rick@w3o.co.za 072 249 8776 (011) 885 3555
Personal Information
Title: Mrs
Certification
Body Sculpting and Beauty
Timeline
PROJECT MANAGEMENT
Letaba Hospital Nkowakowa Tzaneen
01.2020 - 03.2020
SUBCONTRACTING UNDER W30 WASHRIKA
TSHANELEHANG PTY LTD CONSTRACTION
06.2019 - 01.2020
HEAD OF HOUSE
VIRGIN ACTIVE CLASSIC COLLECTION
06.2016 - 01.2017
Customer Service Representative
MTN SERVICE CENTRE
Matriculated - English, Sotho, History, Business Economics, Hotel and Catering
Thomas Mofolo Hight School
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