Gloria Dangale
Office Manager
Johannesburg
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Office Manager
Seavest Africa
Johannesburg
08.2021 - Current
- Evaluated employee records and productivity and submitted evaluation reports.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
Receptionist Administrator
Ramgan Logistics
Johannesburg
03.2018 - 11.2020
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Answered incoming calls, directing clients to individuals addressing specific needs.
Receptionist
Allied Publishing
Johannesburg
02.2018 - 07.2018
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
Sales Consultant
Builders Warehouse
Johannesburg
09.2011 - 07.2017
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Created detailed sales presentations to communicate product features and market data.
- Provided sales and customer service assistance to walk-in traffic
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Maximized customer retention by resolving issues quickly.
- Followed up with existing customers to provide additional support and address concerns.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Oversaw daily outbound calls to identify services that address primary needs.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Maintained organized, presentable merchandise to drive continuous sales.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Education
Matric - Business Studies
Vuwani Secondary School
Johannesburg Gauteng 01.2004 - 11.2008
Certificate - International Business Management
Central Johannesburg College
Johannesburg 01.2009 - 07.2010
Certificate - Project Management
University of South Africa
Johannesburg 01.2021 - 08.2021
Certificate - Data Capturing
Quest Computer Skill Center
John 03.2022 - 06.2022
Skills
Documentation and control
Scheduling
Office management
Mail handling
Staff Management
Project Management
Team Bonding
Relationship building
Organizational skills
Office administration
Clear oral/written communication
Friendly nature
Workflow planning
Timeline
Certificate - Data Capturing
Quest Computer Skill Center
03.2022 - 06.2022
Office Manager
Seavest Africa
08.2021 - Current
Certificate - Project Management
University of South Africa
01.2021 - 08.2021
Receptionist Administrator
Ramgan Logistics
03.2018 - 11.2020
Receptionist
Allied Publishing
02.2018 - 07.2018
Sales Consultant
Builders Warehouse
09.2011 - 07.2017
Certificate - International Business Management
Central Johannesburg College
01.2009 - 07.2010
Matric - Business Studies
Vuwani Secondary School
01.2004 - 11.2008