Summary
Overview
Work History
Education
Skills
Drivers license - Code C1
Zendesk Pudo support team
Timeline
Hi, I’m

GLENROSE THEMBISILE GWALA

Telesales Agent
11111 Ehlanzeni Area , Umgababa, Amanzimtoti
GLENROSE THEMBISILE GWALA

Summary

Telesales professional with robust track record in customer engagement and conversion. Known for driving results through strategic communication and relationship-building. Highly reliable team player with knack for adapting to dynamic work environments and prioritizing customer needs.

Overview

15
years of professional experience
2
years of post-secondary education

Work History

Dsv Transport & Logistics

11.2018 - Current

Job overview

  • Capturing (COD) - parcel search - shipment search - imaging
  • Thembisile Glenrose Gwala

Waltons Bidvest
Durban

Data Capture Clerk
10.2015 - 01.2018

Lwandle Projects

Office Administrator
03.2010 - 02.2013

Job overview

  • Greet visitors and direct them to the appropriate offices
  • Conduct clerical duties, including filing, answering phone calls, responding to emails and preparing documents
  • Coordinate project deliverables
  • Perform accounting tasks, including invoicing and budget tracking
  • Schedule meetings and travel arrangements for senior members of the company
  • Provide administrative support for operations team
  • Monitor the production staff

The Courier Guy SA
Durban

Telesales Agent
09.2020 - Current

Job overview

  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Followed up with customers to solicit further sales.
  • Qualified leads and set up customer appointments for outside sales team.
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues through active listening and effective communication.
  • Maintained excellent relationships with supervisors and other stakeholders through open communication channels, contributing positively to team dynamics.
  • Called prospective customers in designated market area to qualify leads.
  • Set up appointments with interested customers according to schedule availability.
  • Contributed to a positive work environment by maintaining a professional attitude, seeking feedback, and offering constructive criticism when appropriate.

Education

H-TECH Computer Training Centre
Office 502, 5th Floor,West Tower 331 West StDurban

Ms Office Advanced from Ms Office Excell, Ms Word, Ms Outlook, Ms PowerPoi
05.2005 - 09.2005

Fundisisizwe Abet Centre
Umgababa

NQF LEVEL 4 from Maths , English, Life Orientation, Early Childhood
01.2017 - 12.2017

Life Line Durban
Morningside , 38 Adrian Rd, Windermere Dbn

HIV & Aids Counselling from Pre Counselling And Post Counselling
01.2004 - 04.2004

Skills

Verbal Communicationundefined

Drivers license - Code C1

Own vehicle and branded with the company branding

Zendesk Pudo support team

- started working as a customer service agent from 2020 Sept

- I have worked for the zendesk team ever since it's started up to 2022

- working on the weekend team almost 2 years

- solving both WhatsApp and Pudo queries

Timeline

Telesales Agent

The Courier Guy SA
09.2020 - Current

Dsv Transport & Logistics
11.2018 - Current

Fundisisizwe Abet Centre

NQF LEVEL 4 from Maths , English, Life Orientation, Early Childhood
01.2017 - 12.2017

Data Capture Clerk

Waltons Bidvest
10.2015 - 01.2018

Office Administrator

Lwandle Projects
03.2010 - 02.2013

H-TECH Computer Training Centre

Ms Office Advanced from Ms Office Excell, Ms Word, Ms Outlook, Ms PowerPoi
05.2005 - 09.2005

Life Line Durban

HIV & Aids Counselling from Pre Counselling And Post Counselling
01.2004 - 04.2004

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GLENROSE THEMBISILE GWALA Telesales Agent