Summary
Overview
Work History
Education
Skills
Timeline
Generic

Glenrose Mdema

Supervisor
Tembisa

Summary

Dynamic supervisor with proven expertise in operations management at Granite Bar & Lounge. Skilled in staff management and process improvement, I enhanced customer satisfaction through effective team building and prompt issue resolution. Committed to fostering a culture of excellence, I consistently achieved sales targets while maintaining a harmonious work environment.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Supervisor(floor Manager)

Granite Bar&Lounge
12.2022 - Current
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Managed team of Number employees to maintain smooth-running operations of shop floor.
  • Managed daily store operations for smooth functioning and achieving sales targets.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.

Cashier

Superspar
11.2020 - 09.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.

Retail Sales Associate

Ackermans
12.2018 - 09.2019
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Increased sales revenue through effective product recommendations tailored to individual customers.

Education

Vocational Certificate - Public Safety

Impact Emergency Technologies Fire&Rescue EMS College
Roodepoort Johannesburg
01.2020

Skills

Staff management

Timeline

Supervisor(floor Manager)

Granite Bar&Lounge
12.2022 - Current

Cashier

Superspar
11.2020 - 09.2021

Retail Sales Associate

Ackermans
12.2018 - 09.2019

Vocational Certificate - Public Safety

Impact Emergency Technologies Fire&Rescue EMS College

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