Glenda Barrett
Senior Administrator
Ladysmith
Summary
Dynamic manager with a proven track record at Leotoli Boutique Hotel, enhancing guest satisfaction through effective team leadership and streamlined operations. Skilled in analytical decision-making and client support, I successfully implemented training programs and promotional strategies, driving occupancy rates up while maintaining budgetary control and fostering a collaborative work environment.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
Languages
25
25
years of professional experience
Work History
Manager
Leotoli Boutique Hotel
01.2026 - Current
- Managed daily operations to ensure exceptional guest experiences.
- Coordinated staff schedules to optimize service efficiency and coverage.
- Implemented training programs for new employees to enhance service quality.
- Streamlined communication between departments to improve workflow effectiveness.
- Assisted in budget management by tracking expenses and resource allocation.
- Developed promotional strategies to increase hotel occupancy rates.
- Resolved guest complaints promptly, enhancing overall satisfaction levels.
- Evaluated staff performance regularly to foster professional development and accountability.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Senior Administrator
Olive Root Consulting (Pty) Ltd
01.2022 - 12.2025
- Streamlined administrative processes to enhance workflow efficiency and reduce operational bottlenecks.
- Coordinated cross-departmental communication to ensure alignment on project milestones and deliverables.
- Developed training materials and conducted workshops to onboard new staff effectively.
- Implemented document management systems improving data retrieval speed and accuracy.
- Supported executive leadership through calendar management, travel coordination, correspondence drafting, meeting preparation, among other tasks.
- Managed inventory and procurement processes, ensuring that necessary supplies were always available while minimizing costs.
- Assisted in the recruitment process by screening resumes, conducting interviews, and making hiring recommendations based on candidate qualifications.
- Managed a team of junior administrators, providing guidance and support to ensure high levels of performance and job satisfaction.
- Oversaw budget management for multiple departments, monitoring expenses closely to prevent overspending and identify areas for potential savings.
- Delegated tasks, monitored compliance and implemented performance improvement plans.
- Maintained up-to-date records of all personnel files, ensuring compliance with legal requirements and easy access to information when needed.
Administrator
Liyema Consulting (Pty) Ltd
03.2018 - 12.2021
- Streamlined administrative processes to enhance operational efficiency and reduce turnaround times.
- Coordinated scheduling and logistics for client meetings, optimizing resource allocation and time management.
- Developed and maintained comprehensive filing systems, ensuring easy access to critical documents and information.
- Implemented new software solutions to improve data management and reporting accuracy across departments.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Executive Assistant
NMG Consulting and Actuaries (Pty) Ltd
01.2007 - 02.2018
- Managed executive schedules, prioritizing appointments and meetings for optimal time management.
- Coordinated travel arrangements, ensuring compliance with company policies and budget constraints.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Prepared detailed reports and presentations, facilitating informed decision-making for senior leadership.
- Handled confidential and sensitive information with discretion and tact.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Customer Sales Representative
First National Bank
03.2004 - 12.2006
- Cultivated strong customer relationships to enhance client retention and satisfaction.
- Delivered tailored financial solutions by assessing individual customer needs and preferences.
- Streamlined sales processes to improve operational efficiency and reduce turnaround time.
- Trained new team members on product offerings and effective sales techniques.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
- Implemented cross-selling strategies during client interactions leading to increased sales revenue from existing customers.
Teller
Standard Bank of South Africa
01.2002 - 02.2004
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Assisted customers in account inquiries and problem resolution, enhancing overall satisfaction and loyalty.
- Maintained cash drawers, balancing daily transactions to prevent discrepancies and uphold financial integrity.
- Trained new tellers on operational procedures and customer service best practices to improve team performance.
- Implemented process improvements that streamlined transaction handling, reducing wait times for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Education
No Degree - Public Management
Mnambithi TVET College
Ladysmith, South Africa 04.2001 -
High School Diploma -
Haythorne Secondary
Pietermaritzburg, South Africa 04.2001 -
Skills
Client support
Collaborative team management
Prioritization and scheduling
Analytical decision-making
Customer service
Team leadership
Complex Problem-solving
Staff management
Documentation and reporting
Additional Information
REFERENCES:
1. Leotoli Boutique Hotel
Mr. Ntokozo Zungu
Director
083 475 4810
Email Add: hello@leotolibh.co.za
2. Olive Root Consulting (Pty) Ltd
Ms. Nontokozo Mthetwa
Human Resource Manager
060 578 6029
Email Add: Admin@Olivero.co.za
3. Liyema Consulting (Pty) Ltd
Ms Londeka Zindela
Manager
079 428 0369
Timeline
Manager
Leotoli Boutique Hotel
01.2026 - Current
Senior Administrator
Olive Root Consulting (Pty) Ltd
01.2022 - 12.2025
Administrator
Liyema Consulting (Pty) Ltd
03.2018 - 12.2021
Executive Assistant
NMG Consulting and Actuaries (Pty) Ltd
01.2007 - 02.2018
Customer Sales Representative
First National Bank
03.2004 - 12.2006
Teller
Standard Bank of South Africa
01.2002 - 02.2004
No Degree - Public Management
Mnambithi TVET College
04.2001 -
High School Diploma -
Haythorne Secondary
04.2001 -