Glenda Abrahams

Finance

• Optimized cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
• Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
• Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
• Established strong relationships with key vendors, negotiating favorable terms to benefit the organization''s bottom line.
• Streamlined financial processes for increased efficiency and accuracy in reporting.
• Reduced process discrepancies through measured implementation of performance reporting and data systems.
• Reduced financial risk by implementing robust internal controls and regular audits.
• Spearheaded successful merger integrations, harmonizing financial systems, policies, procedures across organizations for seamless transition.
• Enhanced internal control systems and procedures to mitigate risk and support opportunities.
• Introduced software tools and process improvements to mitigate loss and drive operational growth.

Import / Export

• Prepared and submitted reports on import and export activity to management.
• Reduced shipment delays with proactive communication between international suppliers and transportation partners.
• Analyzed shipping reports to identify opportunities for cost savings.
• Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
• Assisted with problem resolution and dispute management relating to import and export activities.
• Investigated discrepancies in shipping documents and resolved issues with vendors.
• Maintained accurate records of all import/export transactions to ensure full traceability and audit readiness.
• Improved invoice accuracy through diligent review of shipping documents and timely communication with finance department.
• Tracked orders and notified customers of status or potential delays.
• Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.

Logistics

• Implemented a warehouse organization system that increased storage capacity and accessibility.
• Improved order accuracy through meticulous data entry and verification processes.
• Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
• Conducted regular inventory audits to maintain accuracy and accountability in stock management.
• Enhanced team communication with weekly meetings to discuss logistics challenges and solutions.
• Organized back-office support for field operations, contributing to smoother project execution.
• Created reports to provide insights into logistics operations and performance.

• Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
• Reached out to customers to check on payments and convey options.
• Obtained payments and entered details into system.
• Reviewed customer accounts for compliance with repayment obligations.
• Performed checks of customer creditworthiness and current situations.
• Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
• Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
• Enhanced company reputation through professional communication with customers, resolving disputes, and negotiating payment plans.
• Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines.
• Assisted in maintaining a healthy cash flow by promptly identifying and addressing potential credit risks.
• Maintained accurate records of all communications related to debtor management for audit purposes.
• Minimized bad debts by conducting thorough credit assessments for new clients and regularly reviewing existing client profiles.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Improved overall team productivity by implementing best practices in organization and time management.
• Recorded accurate and efficient records in customer database.

• Supervised staff and delegated tasks to maintain positive, productive administrative operations.
• Updated reports, managed accounts, and generated reports for company database.
• Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
• Improved office efficiency by implementing streamlined administrative processes and procedures.
• Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
• Interviewed, recruited and onboarded new staff for high-performing administration teams.
• Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
• Met department budgets by monitoring and reporting on office expenses.
• Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
• Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
• Greeted visitors, employees and clients politely and professionally for excellent reception service.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
• Trained employees in company and regulatory compliance requirements to promote conformance.
• Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
• Fostered strong relationships with external vendors/partners in order to negotiate favorable contract terms that benefitted both parties.
• Developed and implemented improved filing systems for enhanced order and accuracy.
• Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
• Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
• Streamlined communication processes within the organization, enhancing overall efficiency across departments by eliminating unnecessary delays or miscommunications among team members.
• Streamlined office operations, significantly reducing paperwork processing time by implementing digital document management systems.
• Coordinated with IT department to upgrade software, resulting in improved data security and system performance.
• Coordinated office events, seminars and meetings for staff and clients.

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.