Glencha Ashley Plaatjies
Administrator / Personnal Assistant
Knysna,WC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Read Contemporary Art Cc
06.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Receptionist
Turbine Boutique Hotel & Spa
03.2022 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, bookings communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct departments.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
No Degree - Human Resources Management
South Cape T-Vet Collage
George Western Cape 04.2001 -
Skills
Office Administration
Administrative Support
Data Entry
Computer Skills
Microsoft Excel
Microsoft Word
Customer Service
Computer Proficiency
Office Management
Recordkeeping
Invoice Processing
Timeline
Administrative Assistant
Read Contemporary Art Cc
06.2023 - Current
Receptionist
Turbine Boutique Hotel & Spa
03.2022 - 05.2023
No Degree - Human Resources Management
South Cape T-Vet Collage
04.2001 -
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