Summary
Overview
Work History
Education
Skills
Timeline
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GLEN GRANTHAM

MARBLE AND STONE EXPERT
Durban

Summary

A dynamic leader with a proven track record at Servant Ace Pty Ltd, I excel in crisis management and stone work fabrication, driving business growth through strategic mergers and acquisitions. Mentored teams for success, achieving operational efficiency and fostering talent development. Expert in turning challenges into opportunities, ensuring client satisfaction and project excellence.

Overview

23
23
years of professional experience

Work History

Ceo

Servant Ace Pty Ltd
10.2020 - Current
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Streamlined business processes, resulting in increased operational efficiency across my portfolio..
  • Provide turn key solutions to my client regarding their home and office renovation and building projects. .
  • sourcing of marble and stone products for my clients
  • Installations of all stone products , for flooring , staircases , kitchen counters ,
  • Fabrication of all stone productions , build up , led profiles ect
  • marble /granite and all stone renovations - ie polishing and repairs to existing floors
  • Project management of all projects
  • Turn key solutions - Providing clients with all products and installations with reputable companies

Senior Sales Executive /Site Operations Manager

Real Natural Stone
01.2015 - 10.2020
  • Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
  • Facilitated relationships with target accounts through implementation of proven networking methods.
  • Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
  • Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
  • Site management - Dealing with client concerns - regarding installation , product knowledge ect
  • purchasing of marble and all stone products - ie special orders
  • handling of large cash payments for cleints
  • providing the client with all the product spec and use there of
  • ensuring all targets are met every month - `ie 4 mil per month
  • providing product training to all employees
  • drafting of all catalogue for clients


Site Manager/Sales Manager

Basic Shopfitters
02.2009 - 01.2015
  • Created weekly and monthly reports and presentations for management team.
  • Maintained records and logs of work performed and materials and equipment used.
  • Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
  • Monitored, coached, and supervised team of 80 employees
  • driving / company vehicle provided
  • Site manager - for key client Famous Brands - mug and bean stores and `KFC brand

Sale Consultant

The Natural Stone Warehouse
02.2009 - 01.2015
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Responded to telephone and in-person requests for information.
  • Provided sales and customer service assistance to walk-in traffic
  • Extensive product training completed on on marble and stone products

Internal Sales Executive

~Sonae Novobord
01.2005 - 02.2009
  • Overcame objections during negotiations using persuasive communication skills that resulted in mutually beneficial agreements.
  • Assisted in onboarding new team members by providing training sessions on company products, services, and sales techniques.
  • Developed accurate sales forecasts based on historical data analysis and current market trends.
  • Contributed to the development of sales strategies by sharing insights from client interactions and market trends analysis.

Receptionist Administrator

Garden City Clinic
01.2003 - 01.2005
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.

Internal Sales Consultant

Wood Centre
01.2002 - 01.2005
  • Collaborated with finance team to ensure accurate billing procedures were maintained for all accounts under management.
  • Conducted insightful presentations for prospective clients, showcasing company products and services effectively.
  • Maintained up-to-date knowledge of industry trends, allowing for proactive adjustments to sales strategies when necessary.
  • Developed new business opportunities by conducting market research and identifying potential clients.

Education

High School Diploma -

Northwood Senior Secondary
Durban
01-1996

Skills

    Talent development

    Crisis management

    Succession planning

    Mergers and acquisitions

    Stone work fabrication

Timeline

Ceo

Servant Ace Pty Ltd
10.2020 - Current

Senior Sales Executive /Site Operations Manager

Real Natural Stone
01.2015 - 10.2020

Site Manager/Sales Manager

Basic Shopfitters
02.2009 - 01.2015

Sale Consultant

The Natural Stone Warehouse
02.2009 - 01.2015

Internal Sales Executive

~Sonae Novobord
01.2005 - 02.2009

Receptionist Administrator

Garden City Clinic
01.2003 - 01.2005

Internal Sales Consultant

Wood Centre
01.2002 - 01.2005

High School Diploma -

Northwood Senior Secondary

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GLEN GRANTHAMMARBLE AND STONE EXPERT