Gladys Dimakatso Rantoa
Vereeniging,GP
Work Preference
Summary
Tourism Professional coordinating guest services, front desk workflows, and site operations across guesthouse and tourism settings. Aligns daily service standards with team schedules, guest needs, and smooth handoffs between departments. Brings steady oversight to a fast-moving tourism/hospitality environment.
Overview
1
1
Language
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Tutor
Vaal University of Technology
07.2024 - 11.2024
- Assisted students in grasping complex concepts through tailored instructional strategies.
- Developed personalized lesson plans to enhance student understanding and engagement.
- Conducted review sessions to reinforce key topics prior to examinations.
- Provided feedback on assignments to ensure comprehension and academic growth.
Guesthouse Manager
MCD Guesthouse
02.2020 - 12.2023
- Managed daily operations, ensuring seamless guest experiences and maintaining high service standards.
- Oversaw staff scheduling and training, fostering a collaborative environment for efficient service delivery.
- Analyzed guest feedback and industry trends, implementing strategies to improve overall service offerings.
- Responded promptly to guest inquiries and concerns, resolving issues to maintain positive relationships and satisfaction.
Cashier
Pick N Pay
07.2017 - 01.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Maintained accurate cash drawer and balanced register at end of shift.
Community Centre Manager
Action Lesotho
01.2013 - 06.2017
- Developed strategic plans for future growth and expansion of center offerings based on ongoing assessment of community needs.
- Developed community engagement programs to enhance participation and foster relationships among diverse populations.
- Coordinated resource allocation and scheduling for various community activities and events.
- Implemented feedback mechanisms to assess program effectiveness and improve service delivery.
Event Coordinator
Pro Africa Commutations
01.2009 - 12.2009
- Coordinated logistics for corporate and social events, ensuring seamless execution and guest satisfaction.
- Managed event timelines, ensuring alignment of all stakeholders for timely project completion.
- Developed event budgets, tracking expenses to maintain financial accuracy throughout planning stages.
- Collaborated with vendors and suppliers to secure contracts, optimizing service quality and costs.
Tourist Information Officer
Tourism Kwazulu Natal
01.2008 - 12.2008
- Provided information and assistance to tourists regarding attractions, accommodations, transportation options, events, and activities.
- Distributed maps, brochures, and promotional materials to visitors, showcasing key points of interest to enhance their experience.
- Distributed maps, brochures, and other promotional materials to visitors, highlighting points of interest.
- Collected and compiled visitor information, including demographics and feedback, to support tourism planning and improve visitor experience based on insights.
Trainee
Modizen Guesthouse
07.2005 - 12.2005
- Supported front desk staff by managing reservations and responding to guest inquiries promptly.
- Assisted in daily operations, ensuring smooth guest check-in and check-out processes.
- Maintained cleanliness and organization of guest areas, enhancing overall guest experience.
- Collaborated with team members to streamline housekeeping tasks for improved efficiency.
Education
Masters Degree - Tourism Management
Cape Peninsula University of Technology
Cape Town, South Africa 01.2026 - Current
Postgraduate Diploma - Tourism Management
Vaal University of Technology
Vanderbijlpark, South Africa 04.2001 -
Advanced Diploma - Tourism Management
Vaal Umiversity of Techmology
Vanderbijlpark, South Africa 04.2001 -
Diploma - Tourism Management
Vaal University of Technology
Vanderbijlpark, South Africa 04.2001 -
Skills
Problem-solving skills
Creative thinking
Collaboration and teamwork
Team collaboration
Creativity and innovation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Masters Degree - Tourism Management
Cape Peninsula University of Technology
01.2026 - Current
Tutor
Vaal University of Technology
07.2024 - 11.2024
Guesthouse Manager
MCD Guesthouse
02.2020 - 12.2023
Cashier
Pick N Pay
07.2017 - 01.2020
Community Centre Manager
Action Lesotho
01.2013 - 06.2017
Event Coordinator
Pro Africa Commutations
01.2009 - 12.2009
Tourist Information Officer
Tourism Kwazulu Natal
01.2008 - 12.2008
Trainee
Modizen Guesthouse
07.2005 - 12.2005
Postgraduate Diploma - Tourism Management
Vaal University of Technology
04.2001 -
Advanced Diploma - Tourism Management
Vaal Umiversity of Techmology
04.2001 -
Diploma - Tourism Management
Vaal University of Technology
04.2001 -