Gladys Mnisi

• Maintain filing system and organize client documents for easy retrieval of information.
• Utilize strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Interact with clients by phone, email, or in-person to provide information.
• Issue invoices and follow up on outstanding payments to remind clients to pay on time.
• Manage incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Provide quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Improve client satisfaction by promptly answering inquiries and providing accurate information.
• Verify transactions, product orders and shipping dates and enter information into databases and reports.
• Maintain a professional atmosphere within the office setting through effective communication skills and polish presentation abilities.
• Provide support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
• Facilitate communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
• Produce high-quality communications for internal and external use.
• Assist HR department in recruiting process by reviewing resumes and scheduling interviews leading to an improved talent pool.

REFERENCE:Mr V.W Sithole(Company Director)

Contact: +27 (76) 465-4019

• Evaluated student progress through ongoing assessments, adjusting instruction as needed to address individual needs.
• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Boosted student engagement by incorporating project-based learning activities into lesson plans.
• Improved student comprehension by utilizing differentiated instruction techniques.
• Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
• Collaborated with colleagues to create interdisciplinary lessons that reinforced core concepts across multiple subjects.
• Supported students in developing social skills through structured activities and positive reinforcement techniques.
• Implemented innovative instructional methods such as flipped classrooms and blended learning approaches, enhancing student understanding of complex material.

REFERENCE: Mr X Mabaso(School principal)

Contact: +27 (79) 574-9228

• Maintained a clean, safe, and organized home environment for family members.
• Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
• Disposed of trash and recyclables each day to avoid waste buildup.

REFERENCE: Mr Phumalani Dlamini(Operations Manager)

Contact: +27 (72) 898-1201

• Served as liaison between departments, fostering open lines of communication to support collaborative problem-solving efforts.
• Assisted with event planning,data capturing,coordinating logistics for successful meetings and conferences.
• Maintained confidentiality of sensitive information through proper handling of documents and correspondence.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Scheduled meetings and appointment to prevent scheduling conflicts.
• Streamlined office operations by organizing and maintaining electronic filing systems.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Provided support for team projects and initiatives to contribute to team success.
• Supported departmental projects, ensuring deadlines were met and objectives achieved. REFERENCE: Ms Fezeka Ngomane(Manager) Contact: (061) 444-8812