Microsoft Office (Word, Excel, PowerPoint, Outlook)
GLADNESS LETHABO PHEFADU
Administrator
Mamelodi East,GP
Summary
Highly organized Administrative Professional with extensive experience supporting academic and management functions in university and hospital environments. Expertise includes office administration, meeting coordination, records management, and electronic systems support, along with effective stakeholder liaison. Demonstrated ability to manage multiple priorities while maintaining confidentiality and ensuring seamless operations in compliance with institutional policies and procedures. Committed to enhancing organizational efficiency through proactive problem-solving and exceptional communication skills.
Overview
6
6
years of professional experience
Work History
Departmental Administrator B
University of Pretoria /Steve Biko Academic Hospital
10.2023 - Current
- Departmental administration:
- Assist with setting up meetings and venue bookings
- Draft agendas and record minutes in meetings
- Minutes taking
- Manage and maintain good relations with stakeholder
- Develop and maintain an orderly, systematic electronic (Departmental google drive) and manual filing system
- Social Events administration
- Academic administration:
- Manage and coordinate training and placement functions of 5th years students
- Liaise with facilities hosting the students before students start their rotations
- Administration and input of academic information (Presentations, lectures and resources) into the system (Click-UP)
- Compile, edit and upload study guides and other required documentation on Click-UP
- Create marks schedules using excel and capture students' marks
- Capture students' grades on ClickUp and import to Peoplesoft for Faculty finalization
- Creating Block Evaluations for students' feedback in Qualtrics
- Postgraduate students administration support( medical interns, MPH students, registrars and PhD candidates)
- Coordinate the departmental weekly academic programme (Journal Club)
- Coordinate weekly academic day for registrars
- Prepare documentation for HPCSA CPD accreditation applications for programs, courses and qualifications offered by the Department
- Projects:
- Liaise with project members and support project managers where required
- Monitor projects progress and address potential issues
- Coordinate quality controls to ensure deliverables meet requirements
- Schedule regular meetings and record decisions
- Act as the point of contact for all project members
- Research:
- Capture departmental research outputs on Info-Ed for DHET submissions and generate reports
- Perform literature reviews
- Assist postgraduate students with collecting and capturing research data
Research and Administrative Assistant
COPC Research Unit Department of Public Health Medicine
11.2022 - 09.2023
- Research project administration and coordination
- Data collection, capturing, and record management
- Literature review support
- Ethics and compliance documentation
- Stakeholder liaison and communication
- Reporting and research output administration
Administration Learner
Department of Public Health Medicine Steve Biko Academic Hospital
08.2019 - 10.2022
- Office administration and filing
- Data capturing and record keeping
- Customer care and telephone etiquette
- Good communication skills
- Ability to work under pressure
- Team player with ability to work independently
- Computer literacy
Education
Bachelor of Arts - Communication sciences
University of South Africa
Pretoria, South Africa10-2025
High School Diploma -
Lehlabile Senior Secondary School
Pretoria, South Africa 04.2001 -
Computer Clerk
Academy of Learning Business And Computer College
Pretoria, South Africa 04.2001 -
ICD-10 Coding Short Course
Foundation For Professional Development
Pretoria, South Africa 04.2001 -
Skills
Good verbal and written communication skills
Problem-solving abilities
Networking skills
Good administrative skills
Knowledge of Microsoft packages
Ability to work independently and under pressure
Records management
Document preparation
Scheduling expertise
Teamwork and collaboration
Multitasking Abilities
Scheduling and calendar management
Accomplishments
- Supervised total of 4 learners as of 2023.
- Was listed among top performing administrator for University of Pretoria in 2024 and received a performance bonus.
Software
Peoplesoft
ClickUP, ClickUp-Ultra
Blackboard Learn
Qualtrics
Microsoft Teams
Zoom
Google Meet
Tiernet
Info-Ed
Personal Information
- Date of Birth: 1995-04-21
- Gender: Female
References
- Dr Tabea Phashe, Specialist, Department of Public Health Medicine, Steve Biko Academic Hospital, +27 (0) 12 345 4348, +27 (0) 82 225 8261, tabea.phashe@up.ac.za
- Dr Sanele Ngcobo, Senior Lecturer, Department of Family Medicine, University of Pretoria, +27 (0) 12 356 4248, +27 (0) 60 998 0702, sanele.ngcobo@up.ac.za
- Mr. Andani Singo, Departmental administrator, Department of Public Health Medicine, Steve Biko Academic Hospital, +27 (0) 12 345 1236, +27 (0) 72 513 6256, andani.singo@up.ac.za
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Timeline
Departmental Administrator B
University of Pretoria /Steve Biko Academic Hospital
10.2023 - Current
Research and Administrative Assistant
COPC Research Unit Department of Public Health Medicine
11.2022 - 09.2023
Administration Learner
Department of Public Health Medicine Steve Biko Academic Hospital
08.2019 - 10.2022
High School Diploma -
Lehlabile Senior Secondary School
04.2001 -
Computer Clerk
Academy of Learning Business And Computer College
04.2001 -
ICD-10 Coding Short Course
Foundation For Professional Development
04.2001 -
Bachelor of Arts - Communication sciences
University of South Africa