Glad Mathebula
Customer Service Representative
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
7
7
Languages
Work History
Customer Service Representative
Sentech SOC
Roodepoort , Gauteng
10.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Sales Consultant
Xcelsior Financial Services
Johannesburg , Gauteng
08.2019 - 11.2020
- Created detailed sales presentations to communicate product features and market data.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Followed up with existing customers to provide additional support and address concerns.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
Administrative Assistant
DSV Distribution
Johannesburg , Gauteng
04.2016 - 09.2018
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Customer Service Agent
Merchants(South African Airways)
Johannesburg , Gauteng
04.2014 - 12.2015
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Responded to customer calls and emails to answer questions about products and services.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Call Center Sales Agent
Market SA
04.2011 - 03.2014
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Implemented upselling techniques to increase revenue and move product.
- Overcame objections using friendly, persuasive strategies.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Provided information about available products and services, membership details, and purchase advantages.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Education
Matric Certificate - Commerce Subjects
Lamula Jubilee Secondery School
Johannesburg 01.2005 - 12.2010
Call Center Certificate - Computer Skills, Communication Skills
Shintshimpilo Institute
Johannesburg 01.2011 - 03.2011
Skills
Problem-Solving
References
Sentech SOC
Contact person :Kutlwano Bogatsu
Position :Team leader
Contact no :072 196 8831
Xcelsior Financial Services
Contact person :Charles Mantati
Position :Team leader
Contact no :078 718 3036
DSV Distribution
Contact person :Smuts Baloyi
Position :Supervisor
Contact no :073 572 7484
Merchants(South African Airways)
Contact person :Yolanda Kitching
Position :Team leader
Contact no :083 538 8562/ 011 987 1111
Market SA
Contact person :Stephen Moodley
Position :Manager
Contact no :011 335 7815
Timeline
Customer Service Representative
Sentech SOC
10.2021 - Current
Sales Consultant
Xcelsior Financial Services
08.2019 - 11.2020
Administrative Assistant
DSV Distribution
04.2016 - 09.2018
Customer Service Agent
Merchants(South African Airways)
04.2014 - 12.2015
Call Center Sales Agent
Market SA
04.2011 - 03.2014
Call Center Certificate - Computer Skills, Communication Skills
Shintshimpilo Institute
01.2011 - 03.2011
Matric Certificate - Commerce Subjects
Lamula Jubilee Secondery School
01.2005 - 12.2010
Similar Profiles
Kamil GryzKamil Gryz
Contractor at Workbox/Sentech/Aerotek/Contractor at Workbox/Sentech/Aerotek/
Vhutali Nelly RamuhaheliVhutali Nelly Ramuhaheli
Office Administrator at SentechOffice Administrator at Sentech
Keishawn HamptonKeishawn Hampton
Material Handler at Sentech ServicesMaterial Handler at Sentech Services