Given Matshinye
Meadowlands,South Africa
Summary
Dynamic professional with a strong foundation in problem-solving, resourcefulness, and strategic planning. Adept at fostering team cohesion through effective communication and leadership, while excelling in high-pressure environments. Skilled in upselling techniques and leveraging multilingual abilities to enhance client engagement and drive results. Committed to delivering excellence through innovative strategies and collaborative efforts.
Overview
17
17
years of professional experience
Work history
Portfolio Consulatant (Commercial Underwriting)
Telesure Investment Holdings (Renasa)
Dainfern, Gauteng
08.2023 - Current
- Responsible for claims reporting by preparing and distributing daily claims reports for our partners. Compiles and delivers monthly and mid-month reports for VAPS and RTU.
- Review and process approvals for UMAs and brokers to maintain compliance and efficiency.
- Responsible for general commercial underwriting, queries, ensuring timely and accurate resolutions.
- Oversees communication and referral processes with UMA partners, ensuring seamless collaboration within the TIH advisory group.
- Developed and maintained strategic relationships with intermediaries, strengthening collaboration and driving sustained business growth
New Business Consultant (Sales & Underwriting)
Meliorleaf Insurance
Johannesburg, Gauteng
03.2015 - 07.2023
- Assist in driving new business sales by presenting insurance products and responding to client queries effectively.
- Support clients in registering and following up on claims to ensure smooth resolution and satisfaction.
- Maintain records and reports that contribute to operational efficiency.
Service Consultant
Capitec Bank Ltd
Johannesburg, South Africa
04.2013 - 07.2014
- Assisted clients with banking needs, including account openings, loan applications, and credit approvals.
- Captured and verified client data to ensure accuracy and compliance with regulations.
- Supported clients during transitions to Capitec, facilitating smooth onboarding processes.
- Produced daily performance reports and collaborated with colleagues to enhance service delivery.
- Provided support to peers and management to meet business unit objectives.
Call Centre Agent, Customer Interactive Centre
MTN SA
Fairlands, South Africa
09.2009 - 05.2010
- Managed high-volume inbound calls to consistently meet targets daily.
- Achieved first-call resolution.
- Facilitated escalation of technical issues to relevant teams for prompt resolution.
- Complied with contact centre policies and performance standards.
Education
Bachelor of Commerce in Accounting - Financial Accounting, Auditing, Taxation, Business Law
Regent Business School
Johannesburg, Gauteng 01.2026 -
RE 5 - Fais Regulatory Exam for representatives
Financial Planning Institution
Johannesburg, Gauteng 04.2018 - 04.2018
Skills
- Problem-solving and resourcefulness
- Effective communication
- Team building and leadership
- Strategic planning
- Upselling and multilingual skills
- Calm under pressure
Languages
English
Fluent
Timeline
Bachelor of Commerce in Accounting - Financial Accounting, Auditing, Taxation, Business Law
Regent Business School
01.2026 -
Portfolio Consulatant (Commercial Underwriting)
Telesure Investment Holdings (Renasa)
08.2023 - Current
RE 5 - Fais Regulatory Exam for representatives
Financial Planning Institution
04.2018 - 04.2018
New Business Consultant (Sales & Underwriting)
Meliorleaf Insurance
03.2015 - 07.2023
Service Consultant
Capitec Bank Ltd
04.2013 - 07.2014
Call Centre Agent, Customer Interactive Centre
MTN SA
09.2009 - 05.2010