Giulio Antonucci
Senior Manger
Cape Town
Summary
Energetic and hard-working individual with a responsible approach to tasks, never backing down from a challenge. Utilizes experience and puts forth maximum effort to achieve optimal results. Thrives in collaborative environments, excelling as a team player to meet objectives efficiently. Known for being a strong team player, fast learner, initiative-taker, friendly competitive, and proficient in computer skills.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Senior Manager - Manager of Managers
S&P Global
06.2023 - 05.2025
- Previously known as Ipreo, Ihs Markit.
- Managed Cape Towns EMEAs Financial Research division, with 30+ FTEs including 2 managers and a global priority customer data resolution team (SWAT Team), with 2 FTEs out of India.
- Established strong relationships with stakeholders, ensuring long-term partnerships.
- Mentored junior staff members for skill development and career progression within the organization.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Implemented and developed operational standards, policies and procedures.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Extra outside my role, head of the social committee - planned and managed all work events (year end functions)
Senior Associate - Manager
S&P Global
10.2021 - 05.2023
- Previously known as Ipreo, Ihs Markit.
- Managed the Financial Research Language Bank team, with 15+ FTEs.
- Increased team efficiency by implementing streamlined processes and workflows for project management.
- Managed multiple high-priority projects simultaneously, ensuring timely completion and optimal results.
- Developed comprehensive training programs for new hires, ultimately improving overall team performance and productivity.
- Reduced operational costs through continuous process improvements, waste elimination initiatives.
- Conducted performance evaluations and provided constructive feedback to employees.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Associate - Senior Italian Financial Analyst
IHS Markit
09.2017 - 09.2021
- Company Overview: Formerly known as IPREO
- Language specialist analyst in the Italian financial sector doing outbound calls to VIP’s in the financial industry (C-Level staff, Traders, Analysts, and Fund Managers) in order to gain data for our investor relation and capital market clients.
- I was promoted to Senior Analyst in March 2019
- Trained junior analysts on best practices in financial modeling, contributing to a stronger overall team performance.
- Championed agile methodologies within the team, resulting in faster delivery cycles and improved collaboration.
- Gained exposure to various sectors within capital markets and finance, including equity, fixed income, and derivatives trading.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Manager / Book keeping
LIZAS BOUTIQUE & GIULIVA HOUSE
02.2016 - 07.2018
- I worked as the Manager of a building known as Giuliva House and as the Manager of Lizas Boutique.
- This position was a part-time job as I worked here whilst maintaining a full-time job at Mindpearl, and later at Ipreo.
- Stock Tacking
- Book Keeping
- Replenishing Stock on daily basis
- Training and interviewing potential employees
- Ordering and organizing with suppliers (Also from online suppliers)
- A lot of admin jobs (checking takings and theft)
- Being a Team Player but at the same time being a Team Leader.
- Meeting with Employees
- Paying Wages/ Salaries
- Steps of Disciplinary procedures (Knowledge)
- Creating and Sending Rental Invoices and Operational Cost Invoices to Tenants
- Dealing with Tenants That Paid Late / or didn’t pay.
- Weekly Check-up for maintenance of the establishment
- Verified Meter Reading / Stock of Public Bathrooms
- Bookkeeping
- Paying Wages/Salaries
- Sorting out office for new tenants and sending Snags to old Tenants
Senior Customer Sales and Service Consultant
MINDPEARL
12.2014 - 02.2017
- Company Overview: AMERICAN AIRLINE ACCOUNT
- I worked for the company and account ‘American Airlines’ as a Specialized Italian and English call centre agent.
- I always achieved and maintained a high quality and monthly performance.
- Sabre/ Citrix skills
- Shift Leader (When Team leader was out)
- Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
- Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
- Increased ticket sales by proactively engaging with customers and providing exceptional service.
- Maximized revenue with strategic upselling of premium seating options and ticketing.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
Manager (Second Branch Manager)
MR VIDEO TABLE VIEW
01.2011 - 12.2014
- Company Overview: Owner RUSSEL WOLMARANS
- A lot of things changed, however I was up to the challenge.
- I was required to interview, train possible new employee candidates, go to head office meetings, as well as Ster Kinekor and other suppliers meeting.
- I had to spend a lot of time on the phone to make orders and decide what to order within the budget given to me.
- This position required a lot more admin work and access to parts of the system that needed authorisation codes.
- Owner RUSSEL WOLMARANS
- Training and interviewing potential employees
- Ordering and organising with suppliers
- A lot of admin jobs (checking takings and theft)
- Being a Team Player but at the same time being a Team Leader.
Shop Keeper/Salesman
MR VIDEO TABLE VIEW
01.2011 - 12.2011
- Company Overview: Owner RUSSEL WOLMARANS
- I worked very hard and was sociable with our customers to help them choose a variety of movies.
- I helped the financial figures of the branch to go up and kept the place clean and tidy (swept and mopped the floors and cleaned the shelves and windows- normal house duties).
- After three months of working there, I was promoted to the Manager of the branch due to the fact that I worked so hard.
- After another month, I was promoted once again to be the Manager of a second branch – therefore a Manager of one store in Parklands and another in Table view.
- Owner RUSSEL WOLMARANS
- Cash up (cash float)
- Working with P.O.S system
- Housekeeping
- Opening & Closing store (Alone)
- Over selling to customers
- Socialising with customers (I always tried my best to let the customer leave with a smile)
- Dealing With angry Cliental
Skills
Talent development
Operations management
Cross-functional collaboration
Documentation and reporting
Troubleshooting and problem resolution
Performance tracking and evaluation
Computer skills
Time management abilities
Customer service
Multitasking Abilities
Training and development
Employee coaching and mentoring
Hiring and training
Positive attitude
Relationship building
Excellent communication
Analytical skills
Work Planning and Prioritization
Problem-solving abilities
Team leadership
Time management
Personal Information
- ID Number: 9410156282180
- Passport Number: Italian Passport (South African resident)
- Gender: Male
- Nationality: Italian
- Marital Status: Married
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Manager - Manager of Managers
S&P Global
06.2023 - 05.2025
Senior Associate - Manager
S&P Global
10.2021 - 05.2023
Associate - Senior Italian Financial Analyst
IHS Markit
09.2017 - 09.2021
Manager / Book keeping
LIZAS BOUTIQUE & GIULIVA HOUSE
02.2016 - 07.2018
Senior Customer Sales and Service Consultant
MINDPEARL
12.2014 - 02.2017
Manager (Second Branch Manager)
MR VIDEO TABLE VIEW
01.2011 - 12.2014
Shop Keeper/Salesman
MR VIDEO TABLE VIEW
01.2011 - 12.2011