Giulio Antonucci
Senior Manger
Cape Town
Summary
Energetic and hard-working individual with a responsible approach to tasks, never backing down from a challenge. Utilizes experience and puts forth maximum effort to achieve optimal results. Thrives in collaborative environments, excelling as a team player to meet objectives efficiently. Known for being a strong team player, fast learner, initiative-taker, friendly competitive, and proficient in computer skills.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Senior Manager - Manager of Managers
S&P Global
06.2023 - 05.2025
- Previously known as Ipreo, Ihs Markit.
- Managed Cape Towns EMEAs Financial Research division, with 30+ FTEs including 2 managers and a global priority customer data resolution team (SWAT Team), with 2 FTEs out of India.
- Established strong relationships with stakeholders, ensuring long-term partnerships.
- Mentored junior staff members for skill development and career progression within the organization.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Implemented and developed operational standards, policies and procedures.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Extra outside my role, head of the social committee - planned and managed all work events (year end functions)
Senior Associate - Manager
S&P Global
10.2021 - 05.2023
- Previously known as Ipreo, Ihs Markit.
- Managed the Financial Research Language Bank team, with 15+ FTEs.
- Increased team efficiency by implementing streamlined processes and workflows for project management.
- Managed multiple high-priority projects simultaneously, ensuring timely completion and optimal results.
- Developed comprehensive training programs for new hires, ultimately improving overall team performance and productivity.
- Reduced operational costs through continuous process improvements, waste elimination initiatives.
- Conducted performance evaluations and provided constructive feedback to employees.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Associate - Senior Italian Financial Analyst
IHS Markit
09.2017 - 09.2021
- Company Overview: Formerly known as IPREO
- Language specialist analyst in the Italian financial sector doing outbound calls to VIP’s in the financial industry (C-Level staff, Traders, Analysts, and Fund Managers) in order to gain data for our investor relation and capital market clients.
- I was promoted to Senior Analyst in March 2019
- Trained junior analysts on best practices in financial modeling, contributing to a stronger overall team performance.
- Championed agile methodologies within the team, resulting in faster delivery cycles and improved collaboration.
- Gained exposure to various sectors within capital markets and finance, including equity, fixed income, and derivatives trading.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Manager / Book keeping
LIZAS BOUTIQUE & GIULIVA HOUSE
02.2016 - 07.2018
- I worked as the Manager of a building known as Giuliva House and as the Manager of Lizas Boutique.
- This position was a part-time job as I worked here whilst maintaining a full-time job at Mindpearl, and later at Ipreo.
- Stock Tacking
- Book Keeping
- Replenishing Stock on daily basis
- Training and interviewing potential employees
- Ordering and organizing with suppliers (Also from online suppliers)
- A lot of admin jobs (checking takings and theft)
- Being a Team Player but at the same time being a Team Leader.
- Meeting with Employees
- Paying Wages/ Salaries
- Steps of Disciplinary procedures (Knowledge)
- Creating and Sending Rental Invoices and Operational Cost Invoices to Tenants
- Dealing with Tenants That Paid Late / or didn’t pay.
- Weekly Check-up for maintenance of the establishment
- Verified Meter Reading / Stock of Public Bathrooms
- Bookkeeping
- Paying Wages/Salaries
- Sorting out office for new tenants and sending Snags to old Tenants
Senior Customer Sales and Service Consultant
MINDPEARL
12.2014 - 02.2017
- Company Overview: AMERICAN AIRLINE ACCOUNT
- I worked for the company and account ‘American Airlines’ as a Specialized Italian and English call centre agent.
- I always achieved and maintained a high quality and monthly performance.
- Sabre/ Citrix skills
- Shift Leader (When Team leader was out)
- Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
- Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
- Increased ticket sales by proactively engaging with customers and providing exceptional service.
- Maximized revenue with strategic upselling of premium seating options and ticketing.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
Manager (Second Branch Manager)
MR VIDEO TABLE VIEW
01.2011 - 12.2014
- Company Overview: Owner RUSSEL WOLMARANS
- A lot of things changed, however I was up to the challenge.
- I was required to interview, train possible new employee candidates, go to head office meetings, as well as Ster Kinekor and other suppliers meeting.
- I had to spend a lot of time on the phone to make orders and decide what to order within the budget given to me.
- This position required a lot more admin work and access to parts of the system that needed authorisation codes.
- Owner RUSSEL WOLMARANS
- Training and interviewing potential employees
- Ordering and organising with suppliers
- A lot of admin jobs (checking takings and theft)
- Being a Team Player but at the same time being a Team Leader.
Shop Keeper/Salesman
MR VIDEO TABLE VIEW
01.2011 - 12.2011
- Company Overview: Owner RUSSEL WOLMARANS
- I worked very hard and was sociable with our customers to help them choose a variety of movies.
- I helped the financial figures of the branch to go up and kept the place clean and tidy (swept and mopped the floors and cleaned the shelves and windows- normal house duties).
- After three months of working there, I was promoted to the Manager of the branch due to the fact that I worked so hard.
- After another month, I was promoted once again to be the Manager of a second branch – therefore a Manager of one store in Parklands and another in Table view.
- Owner RUSSEL WOLMARANS
- Cash up (cash float)
- Working with P.O.S system
- Housekeeping
- Opening & Closing store (Alone)
- Over selling to customers
- Socialising with customers (I always tried my best to let the customer leave with a smile)
- Dealing With angry Cliental
Skills
Talent development
Personal Information
- ID Number: 9410156282180
- Passport Number: Italian Passport (South African resident)
- Gender: Male
- Nationality: Italian
- Marital Status: Married
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Senior Manager - Manager of Managers
S&P Global
06.2023 - 05.2025
Senior Associate - Manager
S&P Global
10.2021 - 05.2023
Associate - Senior Italian Financial Analyst
IHS Markit
09.2017 - 09.2021
Manager / Book keeping
LIZAS BOUTIQUE & GIULIVA HOUSE
02.2016 - 07.2018
Senior Customer Sales and Service Consultant
MINDPEARL
12.2014 - 02.2017
Manager (Second Branch Manager)
MR VIDEO TABLE VIEW
01.2011 - 12.2014
Shop Keeper/Salesman
MR VIDEO TABLE VIEW
01.2011 - 12.2011
Similar Profiles
SUSHANTH REDDY MyakaSUSHANTH REDDY Myaka
Senior Data Quality Researcher at S&P GlobalSenior Data Quality Researcher at S&P Global
Ismail MohammedIsmail Mohammed
Data Specialist at S&P GlobalData Specialist at S&P Global
Suraj ShettySuraj Shetty
Principal Analyst – Automotive | S&P Mobility at S&P GlobalPrincipal Analyst – Automotive | S&P Mobility at S&P Global
Komal Komal null
Research Associate II at S&P GlobalResearch Associate II at S&P Global
Wiedaad SamaaiWiedaad Samaai
Product Consultant at SamsungProduct Consultant at Samsung