Giovanna Barbosa
Coventry
Summary
Results-driven professional with multiple years of experience in numerous industries, adept at problem-solving, working under pressure and completing tasks. Proven track record of driving revenue growth, streamlining operations and delivering successful projects. Skilled in CRM, Quickbooks, Google Suite and all Microsoft platforms. Seeking to leverage expertise in another industry to contribute to a dynamic team, drive innovation and achieve excellence.
Overview
6
6
years of professional experience
Work History
Tutor/Teaching Assistant
Get Learning Academic Tuition
01.2020 - Current
- Planned lessons to target subject weaknesses and build skills within strengths.
- Designed and evaluated Individual Learning Plans using personalised approach
- Improved percentages by 10-15% per semester
- Encouraged parental involvement with extra-curricular learning, accelerating student progress.
- Provided Mathematics and English GCSE, and A-level; preparation tutoring, helping students to achieve target grades.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Taught students remotely through live video sessions on Zoom.
- Worked with international students to improve English language skills.
Law Intern
Forage-White & Case
08.2023 - 11.2023
- Communicated with law firms and paralegals to gather information for lawsuits.
- Researched statutes and laws to support compliance and legal risk management.
- Drafted letters to clients, firms and businesses to request settlement or compliance with discovery requests.
- Reviewed, drafted and revised agreements and contracts to protect client interests.
- Completed research and established requirements to draft contract process documentation.
Assistant manager
NEBA Construction
07.2020 - 08.2023
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Built customer relationships with consultative sales approach.
- Trained staff on best practices to achieve optimal productivity.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Established clear budgets and cost controls strategies to meet objectives.
- Developed organisational policies for administrative oversight and internal controls.
- Led and managed administrative staff to maintain smooth daily operations.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Represented organisations at seminars, conferences and business events.
- Planned revenue generation strategies designed for growth.
Administrative Assistant
NEBA Construction
01.2020 - 06.2023
- Executed record filing system to improve document organization and management
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Provided assistance in filtering and forwarding communications to proper individuals and departments.
- Developed and implemented overarching social media strategies, informing decision-making on future campaigns.
- Produced photo and video content with excellent editing skills.
- Ran paid Facebook advertisements using allocated budgets and performance data to achieve maximum ROI.
- Organised budget documentation and tracked expenses to maintain tight business controls.
- Attended meetings and maintained files of notes taken during meetings.
- Facilitated smooth and adequate flow of information within company to expedite other business operations.
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
- Communicated policy changes and business priorities to streamline office team tasks.
- Updated office management on team's activities and progress at weekly meetings.
- Directed team in producing diverse work with word processing and desktop publishing applications.
- Experience with Google Suite, Quickbooks and CRM Software
Special needs teacher assistant
Lusito school for special needs
02.2018 - 12.2020
- Identified signs of distress in students, resolving behavioural and emotional issues.
- Worked with students in small groups and 1:1 to provide additional support with activities and lessons, offering constructive feedback and advice to develop skills.
- Prepared additional learning resources and aids to promote inclusivity in learning.
- Supported teachers in managing challenging student behaviour, contributing to progress meetings to provide feedback, raise concerns and recommend appropriate action.
- Managed and monitored classroom stock and supplies.
- Took part in school training activities to advance knowledge in working with students with specific learning difficulties.
Football coach
Rietvlei football academy
09.2019 - 01.2020
- Built player strength and technique through strategic direction and mentoring.
- Established positive team culture by building inclusive and supportive environment.
- Developed strategy ahead of key matches and competitions.
- Collaborated with coaches to develop training curricula for different age groups.
Education
Bachelors degree - Law
Coventry University
Coventry, West MidlandsAssociate of Arts - Law (Pre-Law)
Barton Community College
Kansas USA01.2022
National Senior Certificate - High school
Waterstone College
Kibler, South africa12.2020
Skills
- Office administration
- Microsoft word, excel, office, PowerPoint
- CRM Software
- Google Suite
- Quickbooks
- Online Learning Platforms
- Time Management
- Email Correspondence
- Document Control
- Payroll and budgeting
- Customer relations
- Strong problem solver
- Communication
- Dealing with customers and complaints
- Management
Languages
English
Bilingual or Proficient (C2)
Portuguese
Intermediate (B1)
Afrikaans
Upper intermediate (B2)
Timeline
Law Intern
Forage-White & Case
08.2023 - 11.2023
Assistant manager
NEBA Construction
07.2020 - 08.2023
Tutor/Teaching Assistant
Get Learning Academic Tuition
01.2020 - Current
Administrative Assistant
NEBA Construction
01.2020 - 06.2023
Football coach
Rietvlei football academy
09.2019 - 01.2020
Special needs teacher assistant
Lusito school for special needs
02.2018 - 12.2020
Bachelors degree - Law
Coventry University
Associate of Arts - Law (Pre-Law)
Barton Community College
National Senior Certificate - High school
Waterstone College
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