Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Giordano Papini

Undergraduate Student
Cape Town

Summary

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Hardworking, and ready to join my next team.

Overview

4
4
years of professional experience
1
1
Certification
3
3
Languages

Work History

Accounting Analyst

Mace & Auto Detail
Cape Town
03.2024 - Current
  • Streamlined accounting processes for increased efficiency and reduced errors.
  • Reduced month-end closing time through streamlined account reconciliations and process improvements.
  • Researched billing and invoice problems and resolved issues in compliance with established standards.
  • Mentored junior team members, sharing knowledge and expertise to promote professional growth within the department.

Client Service Representative

Mace & Auto Detail
Cape Town
03.2024 - Current
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
  • Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.

Sales assistant

HO LEE COW
01.2021 - 02.2022
  • Brought forth a customer-centric attitude
  • Experience with Barista related machinery
  • Focused on being punctual, hardworking, and reliable
  • Worked well with other employees to ensure smooth processes
  • Answered any questions regarding inventory, sales, and promotions
  • Answered phone calls and relayed messages to store personnel
  • Provided customers with relevant information and suggestions

Education

Bachelors Pass -

Wynberg Boys High School
04.2001 -

Bachelor of Commerce in Law -

IIE Varsity College
04.2001 -

Skills

  • Highly Motivated

  • Teamwork

  • Computer Skills

  • Leadership

  • Reliable

Certification

Drivers Licence

Timeline

Accounting Analyst

Mace & Auto Detail
03.2024 - Current

Client Service Representative

Mace & Auto Detail
03.2024 - Current

Drivers Licence

06-2022

Sales assistant

HO LEE COW
01.2021 - 02.2022

Bachelors Pass -

Wynberg Boys High School
04.2001 -

Bachelor of Commerce in Law -

IIE Varsity College
04.2001 -

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Giordano PapiniUndergraduate Student