Gina Kgomo

 Serve as the main point of contact for dealerships.  Assign deals to sales executives.  Commission reports for sales execs.  Liaise with the admin team regarding vehicle docs (Natis).  Process deal cancellations.  Weekly stats update to the team.  Provide admin support to the team.  Register new wholesalers and dealerships.  Answer calls and emails.  Keep customers always updated with all systematic changes.  Monthly meeting reports to management on new issues and new ways found to sort issues.  Process branch vehicle transfers and deliveries.  Process refunds to finance.  FICA approvals for new dealer signups.  Create profiles for dealer signups.  Distribute rebates and credit notes.  Make transportation arrangements (coastal to inland vice versa).  Process duplicates.  Submit refund requisitions to finance to help process refunds.  Order and activate dealer access cards.  Update the leave calendar for sales execs nationally.

- Assisting buyers with settlements and Natis documents from the bank portal. - Requesting original Natis documents from the bank after deal completion. - Following up with bank issues (legal accounts, deceased individuals, and outstanding amounts). - Liaising with clients regarding vehicle accounts at banks. - Operating records of information and communication with banks to update management. - Providing administrative support to the team. - Answering calls and emails. - Keeping customers always updated. - Monthly meeting reports to management on new issues and new ways found to resolve issues.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Escalate issues to the relevant departments.
• Sign for parcels and deliveries on behalf of employees.
• Assist with filing invoices and NaTis copies

• Organized and maintained accurate records of all audit findings of Residence, recommendations, and resolutions for future reference and trend analysis.
• Assisted in the development of monthly internal audit plans based on risk assessments and management priorities.
• Supported successful audits through meticulous documentation preparation and effective communication with team members.
• Managed relationships with Students and Varsity accomodation to ensure smooth coordination of audits.

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Responded to telephone and in-person requests for information.
• Provided sales and customer service assistance to walk-in traffic
• Stock count and Dispatch