Summary
Overview
Work History
Education
Skills
Certification
Interests
art, teaching art and math , reading, baking
Timeline
CustomerServiceRepresentative

GILLIAN NELL

Unemplyed
Uitenhage,EC

Summary

Dynamic and adaptable professional with proven expertise in customer service and safety compliance, honed at Red Liquid Tattoo Shop and Uitenhage Club. Excelled in building lasting client relationships and maintaining high standards of cleanliness, significantly enhancing guest satisfaction. Skilled in problem-solving and verbal communication, consistently delivering exceptional experiences.

Offering friendly and welcoming demeanor with passion for providing excellent guest experiences and eager to learn and develop in dynamic environment. Delivers understanding of guest satisfaction and brings skills in effective communication and teamwork. Ready to use and develop customer service and organizational skills in teaching role.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

2
2
years of professional experience
1
1
Certification
2
2
Languages

Work History

Bar Lady (Temporary Post)

Uitenhage Club
07.2024 - 01.2025
  • Maintained a clean and welcoming environment for guests, ensuring an enjoyable experience during their visit.
  • Streamlined communication between front-of-house staff and kitchen team members by relaying orders accurately, resulting in improved food quality delivered to guests.
  • Supported other staff members during busy periods by assisting with tasks such as bussing tables or restocking supplies as needed.
  • Demonstrated adaptability in handling various roles within the establishment such as bartending duties when required and preparing food.
  • Developed strong relationships with regular patrons, fostering loyalty and repeat visits to the venue.
  • Participated in inventory management tasks, ensuring adequate stock levels were maintained and ordering supplies as necessary.
  • Served alcoholic and non-alcoholic beverages following policies as well as federal, state and local regulations.
  • Handled cash transactions accurately, maintaining a balanced register at the end of each shift.

Licensed Tattoo Artist

Red Liquid Tattoo Shop
12.2022 - 12.2023
  • Cultivated strong relationships with vendors for better pricing on supplies without compromising quality or safety standards.
  • Managed inventory of supplies including ink, needles, gloves, and cleaning products to ensure optimal stock levels at all times.
  • Provided consultations for clients seeking cover-up tattoos, offering creative solutions and expert advice on the best course of action to achieve desired results.
  • Developed an extensive portfolio showcasing a diverse range of tattoo styles, attracting new clientele through word of mouth and online marketing channels.
  • Increased repeat business through exceptional customer service and attention to detail during tattoo sessions.
  • Maintained a clean, safe, and sterile work environment by adhering to strict sanitation standards in accordance with industry regulations.
  • Enhanced client satisfaction by delivering high-quality tattoo art and custom designs tailored to individual preferences.
  • Educated clients on proper aftercare procedures, reducing the risk of infection or complications post-tattoo session.
  • Collaborated with clients on design concepts, providing guidance and expertise to ensure desired results were achieved.
  • Performed routine maintenance tasks such as cleaning equipment, organizing workstations, and maintaining proper sanitation practices.
  • Contributed to a positive workplace culture among staff members by fostering open communication channels that encouraged collaboration and team success stories.
  • Received numerous positive reviews from satisfied clients for exceptional artistic ability, professionalism, and customer-focused approach.
  • Presented template design sheets for customers to review.
  • Performed clean, high-quality work at all times.
  • Maintained schedule and kept appointment times.
  • Applied permanent tattoos using indelible, non-toxic ink.
  • Accepted and processed customer payments.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Participated in team meetings and staff training sessions.
  • Provided emotional support and companionship to clients.

Education

High School Diploma -

Riebeek College Girls High School
Uitenhage, South Africa
04.2001 -

Skills

Cleanliness

Certification

Certificate for tattooing and safety and health

Interests

Doing many art projects to improve skills

Learning and teaching from those around me, so not to just educucate myself but others

art, teaching art and math , reading, baking

I do many projects with art both physical art as well as virtual. My art is a big part of my life it teaches me that i can improve anywhere if i try hard enough, to be more open, to have patience and wait for the end result, to be more open with my emotions and to be able to solve my problems and mistakes easier. I taught math for many years at school to help those that were struggling in the subject easier and give them solutions to make is easier to catch on. I also teach art to a group of ladies that come once a month to learn new skills or improve existing skills.

I love reading as it gives me a chance to use my imagination and learn new subjects such as history and culture. Baking helps me untwine and know that no matter how long I take preparing something I will get a tasty treat as a result and learn from any mistakes  that I create so I can improve.

Timeline

Bar Lady (Temporary Post)

Uitenhage Club
07.2024 - 01.2025

Licensed Tattoo Artist

Red Liquid Tattoo Shop
12.2022 - 12.2023

High School Diploma -

Riebeek College Girls High School
04.2001 -
GILLIAN NELL Unemplyed