Vizone , Synergy , Vantage
Gillian Hastie
Content Processing Operations Support Specialist
Randburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
1st Line Operational Support Specialist
11.2018 - Current
- To promptly attend to content status queries and feedback to Traffic, On-Air, Play-out, Channels and other critical stakeholders
- To effectively manage content volumes requiring Pre/Post quality checking
- Ensure work orders are created for processing
- To Verify/Validate content that is processed and make sure it’s ready for broadcast on MAM and Play-out servers
- To follow up with all stakeholders on outstanding items requiring processing
- Check if files are available in Vantage, based on mail notifications, for processing using the UIDs provided by Traffic
- Maintaining weekly priority list for both local and international media
- Liaising with the relevant Traffic, local and international teams
- Managing process lanes as defined by Media Processing management
- Central point for faults and queries from MCR
- Following up on progress for media intended for TX, Box Office and VOD
- Ensuring that hand overs are implemented accurately
- Liaising with the relevant Traffic, local and international teams
- Managing process lanes as defined by Media Processing management
- Central point for faults and queries from MCR
- Following up on progress for media intended for TX, Box Office and VOD
- Ensuring that hand overs are implemented accurately
- Complete an end of shift report detailing what has been completed, what is outstanding and requires urgent attention and follow ups (i.e
- PGA audio cuts and verification, STLs from Rainbow, Traffic feedback
- Ensuring pre-QC of non- TX replacements
- Ensuring deadlines are met with regards to all content requiring transmission and publishing to other platforms
- Milestone tracking the media within the business unit
- Regularly engaging and consulting with Media Processing management in order to continuously improve operational processes
- Validating prep info whilst publishing through the relevant workflow.
M-Net Workplace Forum Representative
02.2017 - 10.2018
- Ensuring that employees are not unfairly discriminated against
- Ensuring dispute procedures are properly followed
- Advising Employees of their rights
- Representing employees at Disciplinary Enquiries
- Ensuring that the employer fully adheres to the Basic Conditions of Employment Act 75 of 1997
- Ensuring that the employer adheres to the Employment Equity Act
- Ensuring that the employer adheres to the Occupational Injuries & Diseases Act
- Ensuring that the employer adheres to the Health and Safety Act
- Ensuring that the employer adheres to the Skills and Development Act.
Media Processing Coordinator/Coordinator/Administrator/Ingest operator
M-Net
04.2013 - 02.2017
- To promptly attend to content status queries and feedback to Traffic, On-Air, Play-out, Channels and other critical stakeholders
- To effectively manage content volumes requiring Pre/Post quality checking
- Ensure work orders are created for processing
- To Verify/Validate content that is processed and make sure it’s ready for broadcast on MAM and Play-out servers
- To follow up with all stakeholders on outstanding items requiring processing
- Check if files are available in Vantage, based on mail notifications, for processing using the UIDs provided by Traffic
- Maintaining weekly priority list for both local and international media
- Liaising with the relevant Traffic, local and international teams
- Managing process lanes as defined by Media Processing management
- Central point for faults and queries from MCR
- Following up on progress for media intended for TX, Box Office and VOD
- Ensuring that hand overs are implemented accurately
- Liaising with the relevant Traffic, local and international teams
- Managing process lanes as defined by Media Processing management
- Central point for faults and queries from MCR
- Following up on progress for media intended for TX, Box Office and VOD
- Ensuring that hand overs are implemented accurately
- Complete an end of shift report detailing what has been completed, what is outstanding and requires urgent attention and follow ups (i.e
- PGA audio cuts and verification, STLs from Rainbow, Traffic feedback
- Ensuring pre-QC of non- TX replacements
- Ensuring deadlines are met with regards to all content requiring transmission and publishing to other platforms
- Milestone tracking the media within the business unit
- Regularly engaging and consulting with Media Processing management in order to continuously improve operational processes
- Validating prep info whilst publishing through the relevant workflow.
Log Editor
M-Net
07.2008 - 04.2013
Switch Board Operator / Enquiries Clerk /Tele Banker/ Banker
Nedbank Cresta
01.2006 - 01.2008
Education
Bachelor of Business Administration Honours - Business Administration And Management
MANCOSA
Gauteng 04.2001 -
Bachelor Business Administration NQF 7 - Business Administration And Management
Regenesys
Sandton, South Africa11.2022
Diploma in Marketing Management NQF 6 - undefined
Boston City Campus & Business College
Higher learning Certificate - undefined
UNISA
Skills
Well versed with the business policies
Conflict Resolution
Leadership
Ability to work under pressure
Interpersonal Communication
Analytical Skills
Expert Problem Solving
Team building
Emergency Response
Active Listening
Continuous Improvement
Technical communication
Interpersonal Skills
Project restructuring
Goal Setting
Effective Communication
Decision-Making
Teamwork and Collaboration
Process Analysis
Organizational Skills
Adaptability
Root Cause Analysis
Process Improvement
Professionalism
Relationship Building
Career Achievements
- WIT (What Ever It Takes) Award (2016)
- Working on Clear project
- Consulting on Future fit
Professional Attributes
Willing to travel, work overtime, weekends and standby as per requirements of the position.
References
- Karishma Ajoodha, Manager CP Shared Services, BTD Media Technology, 076 350 9333
- Cora Hufkie, Head of Employee Relations, Multichoice, Cora.Hufkie@multichoice.co.za
- Prenesha Naidoo, Manager Transfers and Ingest, M-Net, (011)686 6965
- Natasja Cilliers, Manager On-Air, M-Net, (011)686 6106
- Sue Naidoo, Manager Nedbank Cresta, Nedbank Cresta Shopping Centre, (011)280 6560
Extracurricular Activities
Charity Work Studying
Software
Timeline
1st Line Operational Support Specialist
11.2018 - Current
M-Net Workplace Forum Representative
02.2017 - 10.2018
Media Processing Coordinator/Coordinator/Administrator/Ingest operator
M-Net
04.2013 - 02.2017
Log Editor
M-Net
07.2008 - 04.2013
Switch Board Operator / Enquiries Clerk /Tele Banker/ Banker
Nedbank Cresta
01.2006 - 01.2008
Bachelor of Business Administration Honours - Business Administration And Management
MANCOSA
04.2001 -
Bachelor Business Administration NQF 7 - Business Administration And Management
Regenesys
Diploma in Marketing Management NQF 6 - undefined
Boston City Campus & Business College
Higher learning Certificate - undefined
UNISA