Vizone , Synergy , Vantage
Gillian Hastie
Content Processing Operations Support Specialist
Randburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
1st Line Operational Support Specialist
11.2018 - Current
- To promptly attend to content status queries and feedback to Traffic, On-Air, Play-out, Channels and other critical stakeholders
- To effectively manage content volumes requiring Pre/Post quality checking
- Ensure work orders are created for processing
- To Verify/Validate content that is processed and make sure it’s ready for broadcast on MAM and Play-out servers
- To follow up with all stakeholders on outstanding items requiring processing
- Check if files are available in Vantage, based on mail notifications, for processing using the UIDs provided by Traffic
- Maintaining weekly priority list for both local and international media
- Liaising with the relevant Traffic, local and international teams
- Managing process lanes as defined by Media Processing management
- Central point for faults and queries from MCR
- Following up on progress for media intended for TX, Box Office and VOD
- Ensuring that hand overs are implemented accurately
- Liaising with the relevant Traffic, local and international teams
- Managing process lanes as defined by Media Processing management
- Central point for faults and queries from MCR
- Following up on progress for media intended for TX, Box Office and VOD
- Ensuring that hand overs are implemented accurately
- Complete an end of shift report detailing what has been completed, what is outstanding and requires urgent attention and follow ups (i.e
- PGA audio cuts and verification, STLs from Rainbow, Traffic feedback
- Ensuring pre-QC of non- TX replacements
- Ensuring deadlines are met with regards to all content requiring transmission and publishing to other platforms
- Milestone tracking the media within the business unit
- Regularly engaging and consulting with Media Processing management in order to continuously improve operational processes
- Validating prep info whilst publishing through the relevant workflow.
M-Net Workplace Forum Representative
02.2017 - 10.2018
- Ensuring that employees are not unfairly discriminated against
- Ensuring dispute procedures are properly followed
- Advising Employees of their rights
- Representing employees at Disciplinary Enquiries
- Ensuring that the employer fully adheres to the Basic Conditions of Employment Act 75 of 1997
- Ensuring that the employer adheres to the Employment Equity Act
- Ensuring that the employer adheres to the Occupational Injuries & Diseases Act
- Ensuring that the employer adheres to the Health and Safety Act
- Ensuring that the employer adheres to the Skills and Development Act.
Media Processing Coordinator/Coordinator/Administrator/Ingest operator
M-Net
04.2013 - 02.2017
- To promptly attend to content status queries and feedback to Traffic, On-Air, Play-out, Channels and other critical stakeholders
- To effectively manage content volumes requiring Pre/Post quality checking
- Ensure work orders are created for processing
- To Verify/Validate content that is processed and make sure it’s ready for broadcast on MAM and Play-out servers
- To follow up with all stakeholders on outstanding items requiring processing
- Check if files are available in Vantage, based on mail notifications, for processing using the UIDs provided by Traffic
- Maintaining weekly priority list for both local and international media
- Liaising with the relevant Traffic, local and international teams
- Managing process lanes as defined by Media Processing management
- Central point for faults and queries from MCR
- Following up on progress for media intended for TX, Box Office and VOD
- Ensuring that hand overs are implemented accurately
- Liaising with the relevant Traffic, local and international teams
- Managing process lanes as defined by Media Processing management
- Central point for faults and queries from MCR
- Following up on progress for media intended for TX, Box Office and VOD
- Ensuring that hand overs are implemented accurately
- Complete an end of shift report detailing what has been completed, what is outstanding and requires urgent attention and follow ups (i.e
- PGA audio cuts and verification, STLs from Rainbow, Traffic feedback
- Ensuring pre-QC of non- TX replacements
- Ensuring deadlines are met with regards to all content requiring transmission and publishing to other platforms
- Milestone tracking the media within the business unit
- Regularly engaging and consulting with Media Processing management in order to continuously improve operational processes
- Validating prep info whilst publishing through the relevant workflow.
Log Editor
M-Net
07.2008 - 04.2013
Switch Board Operator / Enquiries Clerk /Tele Banker/ Banker
Nedbank Cresta
01.2006 - 01.2008
Education
Bachelor of Business Administration Honours - Business Administration And Management
MANCOSA
Gauteng 04.2001 -
Bachelor Business Administration NQF 7 - Business Administration And Management
Regenesys
Sandton, South Africa11.2022
Diploma in Marketing Management NQF 6 - undefined
Boston City Campus & Business College
Higher learning Certificate - undefined
UNISA
Skills
Well versed with the business policies
undefinedCareer Achievements
- WIT (What Ever It Takes) Award (2016)
- Working on Clear project
- Consulting on Future fit
Professional Attributes
Willing to travel, work overtime, weekends and standby as per requirements of the position.
References
- Karishma Ajoodha, Manager CP Shared Services, BTD Media Technology, 076 350 9333
- Cora Hufkie, Head of Employee Relations, Multichoice, Cora.Hufkie@multichoice.co.za
- Prenesha Naidoo, Manager Transfers and Ingest, M-Net, (011)686 6965
- Natasja Cilliers, Manager On-Air, M-Net, (011)686 6106
- Sue Naidoo, Manager Nedbank Cresta, Nedbank Cresta Shopping Centre, (011)280 6560
Extracurricular Activities
Charity Work Studying
Software
Timeline
1st Line Operational Support Specialist
11.2018 - Current
M-Net Workplace Forum Representative
02.2017 - 10.2018
Media Processing Coordinator/Coordinator/Administrator/Ingest operator
M-Net
04.2013 - 02.2017
Log Editor
M-Net
07.2008 - 04.2013
Switch Board Operator / Enquiries Clerk /Tele Banker/ Banker
Nedbank Cresta
01.2006 - 01.2008
Bachelor of Business Administration Honours - Business Administration And Management
MANCOSA
04.2001 -
Bachelor Business Administration NQF 7 - Business Administration And Management
Regenesys
Diploma in Marketing Management NQF 6 - undefined
Boston City Campus & Business College
Higher learning Certificate - undefined
UNISA
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