Giles Van Hagen
Senior Consultant
Johannesburg
Summary
Accomplished Senior Consultant with a proven track record at Seshego Benefit Consulting, specialising in business development and strategic planning. Expert in leveraging consulting and teamwork skills to enhance operational efficiency and client satisfaction. Demonstrated success in fostering growth and improving performance benchmarks, with a keen eye for financial management and business analysis.
Overview
37
37
years of professional experience
Work History
Senior Consultant
Seshego Benefit Consulting
01.2023 - Current
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Evaluated existing business processes, recommending improvements that led to increased operational efficiency.
- Identified business issues through careful collaboration with key stakeholders.
- Leveraged extensive industry knowledge to provide valuable insights into emerging trends impacting client businesses.
- Evaluated clients' needs and created plan of action to provide solutions.
- Assisted in business development efforts, securing new contracts and expanding the company's client base.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Collaborated with internal teams to develop customised solutions that addressed unique client needs.
Branch Manager
Alexander Forbes
01.1994 - 09.2021
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Engaged employees in business processes with positive motivational techniques.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Junior Consultant
First Bowring & Associates
09.1991 - 12.1993
- tStreamlined project management processes for increased efficiency and timely completion of projects.
- Continuously sought professional development opportunities, staying current with industry trends and emerging best practices to provide clients with the most relevant advice and insights.
- Communicated effectively with diverse stakeholders, building trust and rapport while managing expectations throughout engagements.
- Reviewed financial statements and performed quantitative analysis to assess the financial health of client organisations.
- Assisted in development of thought leadership materials such as articles or whitepapers showcasing the firm''s expertise in various industries.
Pension Fund Administrator
Standard Life Assurance
03.1987 - 08.1991
- Managed complex pension cases, ensuring compliance with federal regulations and company policies.
- Negotiated contracts with service providers, securing competitive pricing while maintaining high-quality standards for the organisation''s pension programs.
- Provided expert guidance to clients regarding various aspects of their pension plans, including investment options, tax implications, and benefit distribution methods.
- Enhanced client satisfaction with timely and accurate pension calculations and disbursements.
Education
FAIS Regulatory Exams 1 & F - Finance
Monitoring Body - Financial Services Board
Pretoria, South Africa 04.2001 -
Certified Financial Planner (CFP) - Finance
University of The Free State
Bloemfontein, South Africa 04.2001 -
Skills
Consulting
Project Management
Teamwork mindset
Performance Benchmarking
Business Analysis
Strategic Planning
Business Development
Financial Management
Business Administration
Timeline
Senior Consultant
Seshego Benefit Consulting
01.2023 - Current
FAIS Regulatory Exams 1 & F - Finance
Monitoring Body - Financial Services Board
04.2001 -
Certified Financial Planner (CFP) - Finance
University of The Free State
04.2001 -
Branch Manager
Alexander Forbes
01.1994 - 09.2021
Junior Consultant
First Bowring & Associates
09.1991 - 12.1993
Pension Fund Administrator
Standard Life Assurance
03.1987 - 08.1991
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