Summary
Skills
Work History
Education
Additional Information
Languages
Overview
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Gilbert Kamgain

Gilbert Kamgain

Johannesburg

Summary

Goal-oriented manager with distinguished experience in logistics industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Skills

  • Effective negotiation
  • Territory Management
  • Sales coordination
  • Freight Negotiation
  • Progress Tracking
  • Quality Control Analysis
  • Shipment Coordination
  • Supply Chain Operations
  • Distribution Center Operations

Work History

Logistics Coordinator

Logtrix
01.2022 - Current
  • Resolved customer concerns quickly and professionally, fostering long-term relationships built on trust and reliability.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Optimized routes for shipments by analyzing data on delivery times, distances traveled, fuel costs, maximizing efficiency while minimizing expenses.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Improved order accuracy through meticulous data entry and verification processes.
  • Evaluated potential risks within logistics operations proactively implementing measures to mitigate potential issues.
  • Analyzed customer requirements and provided customized logistics solutions.
  • Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
  • Monitored and adjusted inventory levels according to demand.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Prepared and presented reports to management on logistics performance.
  • Enhanced supply chain efficiency by optimizing shipping schedules and routes.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.

Online Sales Representative ( Part - Time )

Emplowerlife.club
03.2023 - Current


  • Conducted retail arbitrage to build inventory for resale via online platforms.
  • Developed and executed online strategies for leads, sales and pricing to generate revenue.
  • Built professional and trusting relationships with key customers and leveraged existing relationships via social media.
  • Collaborated with internal sales team to pursue key prospects via search engines, social media and other online forums.
  • Created clear, precise and properly detailed product and service information on company website.
  • Developed strategic online and offline partnerships to support fulfillment and direct sales programs.

Customer Service Representative

Logtrix
02.2015 - 11.2021
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Controlled resources and utilized assets to achieve qualitative and quantitative targets.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Generated customer satisfaction surveys to analyze results into action plans.
  • Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.

Logistics Team Member Controller

Logtrix
07.2006 - 12.2014
  • Generated monthly performance reports to track and analyze shipping trends.
  • Established performance metrics to track team progress toward goals regularly while identifying areas requiring improvement or growth opportunities consistently.
  • Enhanced warehouse organization by implementing a new storage system, increasing space utilization and productivity.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Created and managed budgets related to logistics and transportation.
  • Developed and implemented strategies to reduce costs and improve quality of service.
  • Coordinated shipments and tracked progress to facilitate timely delivery.

Shopkeeper

UNITED CELEBRAL PALSY ASSOCIATION
04.2002 - 01.2004
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented marketing strategies to attract new customers and increase overall revenue.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Sales Agent

CORNESTONE PROPERTIES
02.2000 - 03.2002
  • Developed, maintained and utilized diverse client base.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Contributed to event marketing, sales and brand promotion.
  • Assisted call-in customers with questions and orders.
  • Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
  • Set and achieved company defined sales goals.
  • Maximized profitability through strategic pricing negotiations while maintaining strong client relations.

Salesperson

SELF EMPLOYED
03.1998 - 12.2001
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Networked within community to build and nurture successful relationships with new and long-term customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Managed customer accounts to secure customer satisfaction and repeat business.

Agricultural Technician ( Government Worker )

MINISTRY OF AGRICULTUR
02.1991 - 03.1997
  • Performed research and analysis on cropping methods to improve production, boosting production .
  • Collaborated with agronomists to design effective crop rotation plans for improved soil fertility and reduced disease occurrence.
  • Assisted in the development of sustainable farming practices, promoting long-term environmental health and resource conservation.
  • Trained agricultural technicians and farm laborers in new techniques for optimized crop management.
  • Conducted comprehensive research on new agricultural methods, leading to the implementation of innovative farming techniques.
  • Used sensing, measuring and recording devices to study problems related to effects of temperature, humidity and light on plants and animals.
  • Supported livestock health initiatives through proactive monitoring, vaccination administration, and timely veterinary assistance when needed.
  • Trained new technicians in standard operating procedures and safety protocols, fostering a knowledgeable workforce capable of handling diverse tasks within the agricultural industry.
  • Developed strong relationships with local farmers to facilitate knowledge sharing on best practices in sustainable agriculture techniques.

Education

Associate of Science - Strategic Logistics Management

DAMELIN EDUCATION GROUP
Johannesburg, South Africa
03.2006

Associate of Science - Agriculture

Dschang University
CAMEROON
07.1990

Additional Information

Those following qualities applied to me :


Empathy; Integrity; Resilience; decision Maker; Communicate Effectively; confidence; Team work; Active Listening;Accountability; ponctuality.

Languages

English
Bilingual or Proficient (C2)
French
Advanced (C1)

Overview

33
33
years of professional experience

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Gilbert Kamgain