Summary
Overview
Work History
Education
Skills
Software
Timeline
Hi, I’m

Gift Chauke

Germiston
Gift Chauke

Summary

Dynamic professional with a proven track record at EWSETA, excelling in problem-solving and customer service. Known for fostering teamwork and collaboration, I enhanced operational efficiency and improved client satisfaction through effective communication and organization. Proficient in Microsoft Office, I thrive in fast-paced environments while maintaining a positive attitude.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
years of professional experience
4
Languages

Work History

EWSETA

Learning Programme Admin Supporter
09.2024 - 02.2026

Job overview

  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Resolved problems, improved operations, and provided exceptional service.
  • Developed and maintained courteous and effective working relationships.
  • Provided professional services and support in a dynamic work environment.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.

Drake International

Receptionist
01.2023 - 01.2024

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Corresponded with clients through email, telephone, or postal mail.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

SDC Wealth

Call Center
01.2021 - 07.2022

Job overview

  • Streamlined call center operations by implementing efficient scheduling and training processes.
  • Provided constructive feedback to agents based on regular evaluations, fostering a culture of continuous improvement within the call center environment.
  • Implemented innovative tools within call center environment which boosted overall productivity of provider services team while maintaining high level of customer satisfaction.
  • Streamlined call center operations for increased efficiency with well-developed training programs and resource allocation.

Tufflex

General Worker as a Sorter
03.2020 - 12.2020

Job overview

  • Followed instructions and procedures to complete assigned tasks.
  • Worked fast to complete tasks and meet daily deadlines.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
  • Improved team morale and productivity through effective communication and active listening skills.

Education

SDC
Randburg, South Africa

from Management Level 3
04.2001

University Overview

Makhosana Manzini High School
EMpumalanga, South Africa

High School Diploma
04.2001

University Overview

Skills

Friendly, positive attitude

Teamwork and collaboration

Computer skills

Customer service

Microsoft office

Problem-solving

Team management

MS office

Data entry

Microsoft Word

Calm under pressure

Organization and time management

Excellent communication

Software

Microsoft Excel

Microsoft Word

Outlook / email systems

Learning Management Systems (Moodle, Blackboard, Canvas)

Online meeting tools (Teams, Zoom)

Basic database or data reporting tools

Timeline

Learning Programme Admin Supporter
EWSETA
09.2024 - 02.2026
Receptionist
Drake International
01.2023 - 01.2024
Call Center
SDC Wealth
01.2021 - 07.2022
General Worker as a Sorter
Tufflex
03.2020 - 12.2020
SDC
from Management Level 3
04.2001
Makhosana Manzini High School
High School Diploma
04.2001

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Gift Chauke