Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Major Career Achievements
Timeline
Generic
Gidion Mabena

Gidion Mabena

Network Engineer – Team Lead

Summary

Network Engineer with over 10 years of experience managing multiple customers in fast paced Tier 1 network environment. 4 years' experience in monitoring and Surveillance for Data Centre environment. 4 years' experience as a 1st Line Networks Team Lead. 2 years' experience as a field Tech Telecommunication.

Overview

17
17
years of professional experience
2005
2005
years of post-secondary education
6
6
Certifications
1
1
Language

Work History

Network Engineer – Team Lead

BCX
10.2021 - Current
  • Supervise Network team within a 24/7 shift structure
  • Perform Report audits of faults with Vendors to reduce future outages
  • Troubleshooting networks which interconnect various ISP Vendors
  • Provided network support services for devices such as switches, Access points, routers, and other hardware, using Meraki, Viptela technology
  • Monitor and Manage Internal Data Center network.
  • Incident/ Request / Change management and escalations
  • MPLS Connection (Troubleshooting)
  • Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
  • 3rd party fault finding and fault escalations
  • Communicate with customer on a daily basis when investigating the customer complains.
  • Manage Customer OLA and SLA
  • Incident management in the network environment for 60+ customers

Project Coordinator

Amilo Development Projects(Ericsson SA)
04.2019 - 12.2019
  • Deploying and installing Telecommunication Equipment on Cell towers
  • (Radio Antennas, Baseband/switches and fibre cable routing)
  • Coordinating between clients
  • Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures
  • Checking and sorting out material completion quality and quantity
  • Doing site quality checks
  • Arranging provisional acceptances (PC) with client
  • Documenting and following up on important actions and decisions from meetings
  • Doing handover

Network Engineer

BCX
07.2015 - 01.2019
  • Routing, Switching and troubleshooting network faults
  • Troubleshoot network link via SD-WAN(V-manage)
  • Incident/ Request / Change management and escalations
  • MPLS Connection (Troubleshooting)
  • Monitor and troubleshoot Backbone links
  • Resolve Client connectivity faults
  • 3rd party fault finding and fault escalations
  • Device management for multiple sites
  • Attend to LAN and WAN calls
  • Troubleshoot hardware and software errors
  • Resolve connectivity issues

Systems Engineer (1st Line Server Support)

Business Connexion
08.2013 - 05.2015
  • First line support of: Active Directory, Messaging, File & Print, Citrix, Security, Backups, ESM, Monitoring
  • Incident Management and Call Logging
  • Assigning of calls to different teams according to the description of call
  • Follow up of calls and ensuring customer satisfaction
  • Managing SLA of calls
  • Allocated clients included: Anglo Gold, South 32, Afrox, SAB, Tiger Brands, SARS
  • Training Junior engineers
  • Training with network team and working hand in hand with the team

Sales Assistant

Retail(Tekkie Town Retail)
08.2008 - 01.2012
  • Imparting of knowledge and research of different running shoes and sports shoes to clients including materials used to design shoes
  • Prescribing shoes in line with Doctor's prescription
  • Increasing sales in order to reach monthly target as set by store manager
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

National Senior Certificate - English, Setswana, Mathematics, Physical Science, Biology

Amogelang Secondary School
Soshanguve, South Africa
11-2005

National Diploma in Computer Networks - Software development in visual basics and Java, Information Technology, Software Systems, Information Systems, Cisco Network (routing and switching), Engineering Mathematics, distributed client to server services and industrial exposure

Tshwane University of Technology

CISCO CCNA (CISCO Network Associate) - undefined

TORQUE IT

Skills

Critical thinking

Problem solving

Strong work ethic

Time management

Training plan development

Effective communication

Interpersonal skills

Network hardware experience

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Certification

Tshwane University of Technology, National Diploma in Computer Networks, 12/01/18

Personal Information

  • Date of Birth: 86/10/11
  • Gender: Male
  • Nationality: South African

Major Career Achievements

I have learned and worked my way to be the go-to person for all things related to the 1st line Networks environment within BCX.

Timeline

Network Engineer – Team Lead

BCX
10.2021 - Current

Project Coordinator

Amilo Development Projects(Ericsson SA)
04.2019 - 12.2019

Network Engineer

BCX
07.2015 - 01.2019

Systems Engineer (1st Line Server Support)

Business Connexion
08.2013 - 05.2015

Sales Assistant

Retail(Tekkie Town Retail)
08.2008 - 01.2012

National Diploma in Computer Networks - Software development in visual basics and Java, Information Technology, Software Systems, Information Systems, Cisco Network (routing and switching), Engineering Mathematics, distributed client to server services and industrial exposure

Tshwane University of Technology

CISCO CCNA (CISCO Network Associate) - undefined

TORQUE IT

National Senior Certificate - English, Setswana, Mathematics, Physical Science, Biology

Amogelang Secondary School

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Gidion MabenaNetwork Engineer – Team Lead