MS Office
Gideon Rossouw
Operations Manager
Oakdale
Summary
Dynamic Operations Manager with a proven track record at 1st Choice Packaging Supplies, excelling in process improvement and customer service. Enhanced operational efficiency, achieving significant profit increases through strategic planning and effective team leadership. Skilled in inventory management and performance monitoring, fostering strong client relationships to drive business growth.
A Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
30
30
years of professional experience
1
1
Certification
1
1
Language
Work History
Operations Manager
1st Choice Packaging Supplies
Robertson
06.2015 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Sales Manager
1st Choice Packaging Supplies
Robertson
08.2009 - 06.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Conducted comprehensive market research to identify new opportunities and trends.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Prepared sales presentations for clients showing success and credibility of products.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Production Manager
Shaft Packaging Supplies
Parow
04.2002 - 05.2009
- Resolved issues quickly to maintain productivity goals.
- Managed internal operational standards and productivity targets.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
- Mentored junior staff members on best practices in production management, cultivating a skilled workforce capable of tackling complex challenges head-on.
- Sourced materials to keep up with production goals and meet customer demands.
- Estimated labor requirements to support anticipated workload.
- Introduced automation and technological advancements to the production floor, leading to increased efficiency and reduced labor costs.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Negotiated with suppliers for better pricing and terms, reducing overall procurement costs without sacrificing quality.
- Reviewed work for quality and compliance with company standards and design specifications.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Implemented preventive maintenance programs for equipment, extending their lifespan and minimizing downtime due to malfunctions.
- Championed safety initiatives within the workplace, leading to a significant decrease in accidents and injuries among staff members.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Delivered direct feedback to senior management regarding project visibility and status.
- Streamlined production processes, significantly reducing downtime and increasing efficiency.
- Reduced material waste, leading to cost savings, by optimizing production planning and inventory management.
- Developed training programs for production staff, enhancing skill levels and efficiency.
- Managed budgeting and cost control measures for production department, staying within financial targets.
- Achieved significant energy savings by implementing sustainable production practices and technologies.
- Implemented safety protocols that drastically reduced workplace accidents and ensured compliance with regulations.
- Established preventive maintenance schedule for production equipment, minimizing unplanned downtime.
- Negotiated with suppliers for better raw material prices, achieving considerable cost reductions.
- Initiated and managed lean manufacturing initiative, resulting in more efficient use of resources and reduction in lead times.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Analyzed production data and prepared reports for senior management.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Enforced health and safety protocols to promote safe working environment.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Evaluated employee performance and provided feedback and training as needed.
- Utilized data analysis tools to identify and resolve production issues.
- Implemented quality control system to review products against technical specifications and corporate standards.
Production Manager
Bakels
Paarden Island
08.1995 - 01.2002
- Monitored team budgets to keep projects on task and avoid waste.
- Spearheaded process improvements that led to reduced cycle times, allowing for increased output without additional manpower or equipment investment.
- Coordinated with sales and marketing to align production schedules with market demands, optimizing inventory levels.
- Enhanced employee satisfaction and retention by developing supportive and inclusive work environment.
- Led cross-functional teams to develop new product lines, resulting in diversified product portfolio.
- Enhanced product quality by implementing rigorous quality control checks at every production stage.
- Collaborated with R&D to integrate new technologies into production processes, enhancing product features.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Resolved issues quickly to maintain productivity goals.
- Managed internal operational standards and productivity targets.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Sourced materials to keep up with production goals and meet customer demands.
- Estimated labor requirements to support anticipated workload.
- Negotiated with suppliers for better pricing and terms, reducing overall procurement costs without sacrificing quality.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Streamlined production processes, significantly reducing downtime and increasing efficiency.
- Reduced material waste, leading to cost savings, by optimizing production planning and inventory management.
- Managed budgeting and cost control measures for production department, staying within financial targets.
- Implemented safety protocols that drastically reduced workplace accidents and ensured compliance with regulations.
- Negotiated with suppliers for better raw material prices, achieving considerable cost reductions.
- Initiated and managed lean manufacturing initiative, resulting in more efficient use of resources and reduction in lead times.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Analyzed production data and prepared reports for senior management.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Enforced health and safety protocols to promote safe working environment.
Education
Production Management Diploma - Production Management
Damelin College
Cape Town 04.2001 -
High School Diploma -
JJ Du Preez High School
Parow 04.2001 -
Skills
Operations management
Problem-solving
Business development
Forecasting and scheduling
MS Office
Software
VIP Payroll
Sage Accounting
Certification
Licensed [Job Title] - [Timeframe]
woodworking
Free lance woodworker - hobby
Timeline
Operations Manager
1st Choice Packaging Supplies
06.2015 - Current
Sales Manager
1st Choice Packaging Supplies
08.2009 - 06.2015
Production Manager
Shaft Packaging Supplies
04.2002 - 05.2009
Production Management Diploma - Production Management
Damelin College
04.2001 -
High School Diploma -
JJ Du Preez High School
04.2001 -
Production Manager
Bakels
08.1995 - 01.2002
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