Hi, I’m
Gibson Moyo
Humansdorp
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
years of professional experience
Work History
Paramount Upholstery
Upholstery Assistant
01.2023 - Current
Job overview
- Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
- Measured, cut and sewed materials to fit specifications.
- Padded seats and arms with batting and cardboard.
- Built containers and packed parts in accordance with detailed packing specifications.
- Recognized and reported defective material and equipment to shift supervisor.
- Stretched and tacked fabric into place.
- Planned and paced work efficiently in order to meet daily, weekly, project, or production goals.
- Received and processed both written and verbal instructions, prints and work orders.
- Fixed webbing and springs on seats.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
The Coastal Collective
Retail Shop Assistant
12.2022 - Current
Job overview
- Assisted customers with prompt and polite support in-person and via telephone.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Checked incoming orders and organized new stock.
- Remained calm and composed in tense situations involving angry or upset customers.
- Greeted customers entering store and offered assistance with requirements.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Completed daily tasks accurately and on-time to support shop needs.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Conducted demonstrations to highlight features and benefits of products.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Monitored shop security to identify and report shoplifting activities and increase security measures.
- Organized shelves to remove slow moving items and add new merchandise.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
- Reviewed prices and performed audits to detect and correct price discrepancies.
- Helped managers with daily checklists and last-minute requirements.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Wrapped, boxed and weighed bakery department products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Real Promotions
Salesperson
01.2022 - 12.2022
Job overview
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales and customer satisfaction through personalized servicing.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Improved customer service and telecommunication skills to build lasting relationships.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Expanded brand and marketing strategies by planning strategic events.
- Located merchandise across various stores to address customer needs.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Generated new leads through networking and attending industry events.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Artline Agencies
Administrator
01.2017 - 01.2022
Job overview
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Entered and maintained departmental records in company database.
- Collected, validated, and distributed information to employees.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Targeted new customers to grow geographic reach and increase revenue.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Coordinated with human resources department to handle payroll and personnel databases.
- Maintained personnel records and updated internal databases to support document management.
- Managed company schedule to coordinate calendar and arrange travel.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Observed packing operations to verify conformance to specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Devised and implemented processes and procedures to streamline operations.
Finnix Telecoms
IT Support Specialist
01.2011 - 12.2016
Job overview
- Created help desk tickets, troubleshot and resolved desktop issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Managed backup and recovery of data assets to safeguard system availability..
- Researched product and issue resolution tactics to address customer concerns.
- Documented support interactions for future reference.
Education
Tree HouseOnline
Certificate from Web Development
01.2019
City And GuildUK
Diploma from Information Technology
01.2014
Demco CollegeHarare
Certificate from Graphic Designing - Corel Draw
01.2012
Skills
- Furniture Repair
- Adhesive Application
- Pattern Making
- Color Matching
- Payment Collection
- Product Recommendations
- ID Verification
- Customer Service
- Cash Register Operation
- Payment Processing
- Server Maintenance
- Network Configuration
- Data Recovery
Timeline
Upholstery Assistant
Paramount Upholstery
01.2023 - Current
Retail Shop Assistant
The Coastal Collective
12.2022 - Current
Salesperson
Real Promotions
01.2022 - 12.2022
Administrator
Artline Agencies
01.2017 - 01.2022
IT Support Specialist
Finnix Telecoms
01.2011 - 12.2016
Tree House
Certificate from Web Development
City And Guild
Diploma from Information Technology
Demco College
Certificate from Graphic Designing - Corel Draw
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