Gibson Banda
Cape Town,South Africa
Summary
Ambitious professional with keen ability to inspire teams and drive sales growth. Possesses strong leadership and communication skills, along with deep understanding of customer needs. Committed to delivering significant revenue increases and fostering long-lasting client relationships.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work history
Sales Manager
IMB Financial Services
Cape Town, South Africa
02.2023 - Current
- Overall management and oversight of the Brand Ambassador Programme, including recruitment, training coordination, contracting, performance management, and supervision of brand ambassadors.
- Driving sales growth and customer acquisition through strategic planning, promotional campaigns, and field sales initiatives.
- Contributing to IMB product development and refinement by identifying opportunities for improvement and enhancing customer value propositions.
- Maintaining a comprehensive understanding of all IMB products, systems, customer experience processes, and customer support functions to ensure effective service delivery.
- Planning and managing promotional activities, including brand ambassador incentive programmes, sales competitions, and customer engagement campaigns.
- Consolidating, validating, and processing monthly commission payments for brand ambassadors, ensuring accuracy, compliance, and timely payment.
- Collaborating with developers and stakeholders in product development by drafting product specifications, conducting User Acceptance Testing (UAT), and supporting product implementation.
- Conducting market research and analysing customer needs to recommend new products, features, and service improvements.
- Monitoring sales performance and preparing daily, weekly, and monthly sales reports for management review and strategic decision-making.
- Tracking Key Performance Indicators (KPIs), evaluating programme effectiveness, and implementing strategies to improve sales productivity, customer acquisition, and brand ambassador performance.
- Building and maintaining strong relationships with internal stakeholders, partners, and customers to support business growth objectives.
Branch Manager
IMB Financial Services
Cape Town, South Africa
04.2019 - 01.2023
- Managed daily branch operations and assisted walk-in clients with banking services.
- Delivered exceptional customer service and resolved client queries through email, WhatsApp, support tickets, inbound calls, and outbound calls.
- Opened and maintained client bank accounts in compliance with company policies and procedures.
- Handled customer complaints and conflict resolution, ensuring prompt and satisfactory outcomes.
- Processed debit card activations, card replacements, and related account services.
- Monitored and followed up on customer support issues to ensure timely resolution.
- Prepared and submitted operational and customer service reports to the Customer Support Manager.
- Supported the Sales Manager in achieving branch sales targets, client acquisition, account activations, and business growth initiatives.
- Maintained strong client relationships and promoted the bank's products and services.
- Ensured compliance with banking regulations, internal controls, and customer service standards.
National Procurement Manager
Living Green Walls (Interior Design Company)
Cape Town, South Africa
05.2014 - 04.2019
- Oversaw daily office operations, administration, and business coordination to ensure efficient organizational performance.
- Managed end-to-end procurement processes, including strategic sourcing, supplier negotiations, quotations, purchase orders, and payment coordination.
- Maintained effective inventory and stock control systems, ensuring optimal stock levels and timely replenishment of materials, plants, and project supplies.
- Developed and managed supplier relationships, conducted supplier performance reviews, and implemented initiatives to improve service delivery and cost efficiency.
- Coordinated and supervised project implementation from planning to completion, ensuring delivery within scope, budget, and timelines while reporting directly to the CEO.
- Represented the company at national exhibitions, industry events, and executive-level meetings alongside the CEO, fostering stakeholder relationships and identifying business growth opportunities.
- Monitored operational performance and implemented process improvements to enhance productivity, efficiency, and service standards.
- Collaborated with internal teams, contractors, and external stakeholders to ensure successful execution of procurement and operational objectives.
- Oversaw project resource planning, budget monitoring, and procurement scheduling to ensure seamless project execution.
- Supported business development initiatives through market research, supplier sourcing, and participation in industry networking events.
Business Manager
Lavigerie Technology
Karonga, Malawi
01.2011 - 11.2013
- Oversaw day-to-day business operations to ensure efficiency and productivity.
- Managed customer support and sales functions to improve client satisfaction and business growth.
- Coordinated procurement processes, supplier relationships, and inventory management.
- Supervised and mentored staff, ensuring high performance and compliance with company procedures.
- Planned and managed stock-taking exercises and inventory control activities.
- Coordinated typing, formatting, printing, and distribution of school examination papers.
- Assisted in textbook publication processes, including preparation, proofreading, and production coordination.
- Prepared operational reports and maintained accurate business records.
Education
Certificate of Higher Education - Beginner Excel Course
Audit Excel
Cape Town South Africa 12.2024 - 04.2025
Certificate of Higher Education - Sales
SEESA
South Africa 01.2019 - 11.2019
Certificate of Higher Education - POPIA
Providus Compliance Consulting
Cape Town South Africa 06.2021 - 06.2021
Certificate of Higher Education - FICA - Customer Dur Diligence
Providus Compliance Consulting
Cape Town South Africa 06.2021 - 06.2021
Diploma of Higher Education - Computer Engineering
TopNotch Computing College
Lilongwe Malawi 01.2011 - 08.2012
Certificate of Higher Education - Mathematics, Biology, Science, Agriculture, Geography, English, Chichewa
Moyale Baraks Secondary School
Mzuzu Malawi 01.2008 - 11.2011
Languages
English
Intermediate
Affiliations
- I am passionate about humanitarian work and supporting vulnerable individuals within my community. I enjoy building meaningful relationships, making new friends, and contributing to a positive, inclusive, and supportive environment for everyone. I have a strong interest in personal growth, exploring new opportunities, and continuously learning new skills and ideas. I am naturally curious, adaptable, and always eager to broaden my knowledge and experiences. I also have a keen interest in following national political affairs and current events, which helps me stay informed about developments that impact society and communities.
Accomplishments
Awarded as the best manager at both Living Green Walls and IMB Financial Services (customer care)
References
References available upon request.
Custom
I am a professional who believes strongly in professionalism, upholds high work ethics and standards, and is committed to delivering quality results. I am hardworking, effective in my responsibilities, and value punctuality and time management in all aspects of my work.
Timeline
Certificate of Higher Education - Beginner Excel Course
Audit Excel
12.2024 - 04.2025
Sales Manager
IMB Financial Services
02.2023 - Current
Certificate of Higher Education - POPIA
Providus Compliance Consulting
06.2021 - 06.2021
Certificate of Higher Education - FICA - Customer Dur Diligence
Providus Compliance Consulting
06.2021 - 06.2021
Branch Manager
IMB Financial Services
04.2019 - 01.2023
Certificate of Higher Education - Sales
SEESA
01.2019 - 11.2019
National Procurement Manager
Living Green Walls (Interior Design Company)
05.2014 - 04.2019
Business Manager
Lavigerie Technology
01.2011 - 11.2013
Diploma of Higher Education - Computer Engineering
TopNotch Computing College
01.2011 - 08.2012
Certificate of Higher Education - Mathematics, Biology, Science, Agriculture, Geography, English, Chichewa
Moyale Baraks Secondary School
01.2008 - 11.2011