Giano Dreyden
Team Leader
Cape Town
Summary
Highly motivated Type Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
11
11
years of professional experience
Work History
Customer Sales Associate
WNS Global Services
Cape Town
2018.12 - Current
- Provided information on company offerings to promote products and services to customers.
- Adhered to company safety policies regarding floor management and customer interactions.
- Promoted warranty sales, loyalty rewards and more.
- Provided optimal customer engagement, resulting in increased sales conversions.
- Rotated merchandise according to supervisor direction, maintaining fresh and attractive sales floor displays.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Utilized upselling techniques to promote additional products and increase sales.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Sales Assiciate
Capita SA
Cape Town
2015.04 - 2018.10
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Quoted prices, credit terms and other bid specifications.
- Contributed to team objectives in fast-paced environment.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met existing customers to review current services and expand sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Attended monthly sales meetings and quarterly sales trainings.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Set and achieved company defined sales goals.
- Achieved or exceeded company-defined sales quotas.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Kept detailed records of daily activities through online customer database.
- Maintained current knowledge of evolving changes in marketplace.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Sales Representative
Trade Factor Stationary
Cale Town
2013.01 - 2015.03
- Trained and mentored new sales representatives.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Developed and implemented sales strategies to increase profits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Negotiated contracts with clients and developed relationships with key personnel.
- Generated new leads through networking and attending industry events.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Used customer insights to develop innovative sales strategies to increase sales.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Developed, maintained and utilized diverse client base.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Quoted prices, credit terms and other bid specifications.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Set and achieved company defined sales goals.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to event marketing, sales and brand promotion.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Recorded accurate and efficient records in customer database.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Met existing customers to review current services and expand sales opportunities.
Education
Matric -
Wittebome High School
WynbergSkills
Credit card processing
Interpersonal communications
Sales and promotions
Customer engagement
Retail security
Merchandising
Sales expertise
Store opening and closing
Point of sale operation
Sales trends
Product and service sales
Guest seating arrangements
Teamwork and Collaboration
Multitasking Abilities
Product promotions
Timeline
Customer Sales Associate
WNS Global Services
2018.12 - Current
Sales Assiciate
Capita SA
2015.04 - 2018.10
Sales Representative
Trade Factor Stationary
2013.01 - 2015.03
Matric -
Wittebome High School