Gianni Snyders
Johannesburg,South Africa
Summary
As a dedicated final-year Software Engineering student completing Honours in Bachelor of Computing at Belgium Campus ITversity, currently undertaking an 11-month internship with Atos, practical experience has been gained in IT service management, end-user support, and network operations, while continuing to enhance software development skills.
During placement at Vodacom, a major Atos client, hands-on exposure was gained in ITIL service management using BMC Remedy, supporting operational systems and assisting with project coordination. Technical foundation was further broadened through learning initiatives in Microsoft Power Automate, CompTIA A+, and Network+ fundamentals.
Within the Atos internal environment, comprehensive IT support has been provided and contributions made to network operations, ensuring reliable system performance and a positive end-user experience.
With a strong foundation in software development, including C#, PHP, Java, and SQL, passion for innovation and effective problem-solving is maintained. Commitment remains to further developing expertise and delivering value within a forward-thinking and dynamic organisation.
Overview
1
1
year of professional experience
Work history
IT Intern
IT Support
Atos - Head Office, South Africa
08.2025 - Current
- Delivered end-user technical support, including authentication issues, password resets, Wi-Fi troubleshooting, and general system access resolution.
- Assisted with laptop configuration, software installations, device enrolment, and general workstation readiness for users.
- Performed hardware checks, basic diagnostics, and coordinated asset management to maintain accurate inventory records.
- Supported network operations by assisting with connectivity testing, monitoring, and fault identification to ensure stable performance.
- Contributed to network infrastructure activities, including setup and organisation of cabling at network switches and access points.
IT Intern
IT Support
Atos - Vodacom, South Africa
05.2025 - 08.2025
- Applied ITIL best practices to support incident, problem, and change management processes, contributing to efficient service delivery and compliance with organisational SLAs.
- Utilised BMC Remedy to log, track, and resolve incidents and service requests, ensuring accurate data maintenance in line with ITIL workflows.
- Generated and interpreted service management reports to identify performance trends, SLA risks, and improvement opportunities, supporting continual service improvement (CSI) initiatives.
- Conducted research into technology requirements of systems and potential technological integrations to improve performance.
Education
Bachelor Of Computing - Computer Science
Belgium Campus ITversity
Pretoria North, South AfricaSkills
- ITIL practices
- Critical thinking
- Collaboration
- Web development expertise
- Computer networking fundamentals
- Java
- C# programming
- Javascript
- Debugging
- Problem-solving
- Office 365
- Strong work ethic
- Adaptability
- IT Support Experience
Languages
English
Fluent
Professional Title
Software Engineer
Timeline
IT Intern
IT Support
08.2025 - Current
IT Intern
IT Support
05.2025 - 08.2025
Bachelor Of Computing - Computer Science
Belgium Campus ITversity