Hi, I’m
Ghinwa Sabra
Manager
Johannesburg
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Overview
5
years of professional experience
1
Certification
Work History
Hurricane Car Rental
Manager
01.2020 - Current
Job overview
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Established team priorities, maintained schedules and monitored performance.
Education
Design Academy of Fashion Cape Town
Fashion Styling Certificate from Fashion
04.2001
Varsity College Sandton
B.COM Marketing from Marketing
04.2001
Skills
Team Leadership
Operations Management
Strategic Planning
Performance Management
Workforce Management
Organization
Communication
Talent Management
Flexibility
Attention to detail
Work well with others
Languages
Arabic
Intermediate (B1)
French
Advanced (C1)
English
Advanced (C1)
Portuguese
Elementary (A2)
Certification
Fashion Styling at Esmod Dubai
Interests
Surfing
Meeting New people
Running and training
Reading
Timeline
Fashion Styling at Esmod Dubai
10-2023
Manager
Hurricane Car Rental
01.2020 - Current
Design Academy of Fashion
Fashion Styling Certificate from Fashion
04.2001
Varsity College
B.COM Marketing from Marketing
04.2001