Gezelle Christelle Manikus
Accounting Support Consultant
Eersterust
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Accounting and Technical Support Specialist
Mycomax
Pretoria
06.2019 - Current
- Contact Person: Thoko Mjoli
- Contact Number: 012 110 4333
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Implemented new accounting processes to decrease spending and work flow downtime.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Input financial data and produced reports using [Software].
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Elevated customer satisfaction levels through prompt resolution of billing issues and effective communication skills.
Frontline Consultant
Managed Integrity Evaluation (MIE)
03.2015 - 12.2016
- Technical assistance with web site, trouble shooting with program support for Smartscreen (app)
- Capturing Fingerprints
- Front office reception duties daily
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
- Coordinated with external partners and vendors to deliver comprehensive solutions that meet clients' diverse needs.
- Delivered comprehensive reports and presentations to stakeholders, providing insights and actionable recommendations for business improvement.
- Boosted client revenue streams by identifying and capitalizing on untapped market opportunities.
- Improved organizational efficiency, overhauling outdated operational procedures with innovative, tech-driven solutions.
- Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.
- Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.
- Directed market entry strategies for clients looking to expand into new territories, ensuring compliance and cultural alignment.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
Verifications Consultant
Managed Integrity Evaluation (MIE)
11.2014 - 03.2015
- Following up with suppliers
- Sending client’s reports
- Checking the correct certificates are received
- Answering and making calls
- Data Capturing
- Adhere to the standard SLA
- Obtaining verification of qualifications from suppliers
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Optimized supply chain operations for clients, reducing costs and improving efficiency through strategic vendor management.
- Coordinated with external partners and vendors to deliver comprehensive solutions that meet clients' diverse needs.
- Enhanced team productivity with implementation of agile methodologies, streamlining project delivery processes.
- Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.
- Delivered comprehensive reports and presentations to stakeholders, providing insights and actionable recommendations for business improvement.
- Improved organizational efficiency, overhauling outdated operational procedures with innovative, tech-driven solutions.
- Streamlined communication processes for clients, enabling more effective collaboration and decision-making.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Enhanced client decision-making, synthesizing complex data into clear, concise reports and dashboards.
- Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
Data Processor (DP)
Managed Integrity Evaluation (MIE)
02.2012 - 10.2014
- Adhering to Divisional SL
- Correctly resolving credentials
- Sending AI Requests to the client within the agreed turnaround time allocated
- Assigning correct NQR results
- Linking documents to the correct credential
- Receiving the AI Request sent, when documentation has been received
- Attending to queries
- Answering calls
- Adhering to external notes entered by the client
- Resolving qualifications to correct institutions
- Contact Person: Frank Mutise – Team Leader
- Contact Number: 076 705 1146
Admin Officer
Blind SA
02.2008 - 07.2011
- Contact Person: Abel Mohajane – HOD
- Contact Number: 011 839 1793
- Created, prepared, and delivered reports to various departments.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Contributed to successful projects by providing essential administrative support and resource management.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Performed wide-ranging administrative, financial and service-related functions.
Education
Matriculated At Eersterust Secondary School
01.2024 - 12.2024
Skills
Customer experience management
Performance Optimization
Application installations
Technical Troubleshooting
Software Installation
Desktop Component Repair
Remote Support
Telecommunications
Data Recovery
User Training
Remote IT Implementation
Account Management
Problem Resolution
Remote Technical Assistance
Mailingaddress
79 Isaac Avenue, Eersterust, Pretoria, 0022
Health
Good
Criminalrecords
None
Personal Information
- ID Number: 8610280300086
- Date of Birth: 10/28/86
- Gender: Female
- Nationality: South African
- Marital Status: Single
Timeline
Matriculated At Eersterust Secondary School
01.2024 - 12.2024
Accounting and Technical Support Specialist
Mycomax
06.2019 - Current
Frontline Consultant
Managed Integrity Evaluation (MIE)
03.2015 - 12.2016
Verifications Consultant
Managed Integrity Evaluation (MIE)
11.2014 - 03.2015
Data Processor (DP)
Managed Integrity Evaluation (MIE)
02.2012 - 10.2014
Admin Officer
Blind SA
02.2008 - 07.2011
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