- Passionate about balancing physical health with mental and emotional wellness
- Learning new cooking techniques and expanding my culinary skills
- Enjoy experimenting with different ingredients and flavors in the kitchen
Getty Dhlamini
Senior Consultant
Roodepoort,GP
Summary
A dedicated and highly skilled Customer Service and Systems Support professional with over 15 years of experience across diverse departments. Experience in managing user access, resolving complex billing issues, and delivering exceptional customer experiences. Combines a strong background in customer operations with an ongoing academic focus in System Development. Known for quick, thorough decision-making, excellent conflict resolution, and the ability to maintain high satisfaction levels under pressure.
Overview
2
2
Languages
16
16
years of professional experience
Work History
BPO SUPPORT ADMINISTRATOR
Multichoice Customer Centre
11.2022 - Current
- Add new users to the Multichoice system and remove them when they resign or are dismissed, on -boarding and off boarding.
- Granting access to new hired members after being deemed competent through training.
- Audit access given to users.
- Escalate the issues/errors regarding the systems.
- Helping Business Desk with work overload.
- Profile maintenance.
Call Center Representative
Multichoice Customer Centre
04.2010 - Current
- Discussed account details with customers and recommended products and service to them based on listening to their needs interest.
- Processed refunds for customers or billing adjustments based on information from a computerized billing system and customer feedback.
- Provide outbound calls responding to emails from customers in regarding service problems.
- Solved problems with billing issues, service or product quality issues customers called about by making referrals to the appropriate supervisor, investigating billing details.
- Escalate to the support team where necessary.
- Striving for new ways continuously, to increase the opportunities on sales.
Second Line Support
Multichoice Customer Centre
05.2025 - Current
- Investigate recurring system issues and document resolution steps for consistent follow-up.
- Support unresolved first line queries and provided feedback to customers.
- Maintain accurate case notes and updates in line with team process requirements.
- Coordinate with internal teams to escalate unresolved issues and keep customers informed.
Education
Bachelor of Science - Degree in IT
MANCOSA
JOHANNESBURG11-2028
System Development
I Fundi
Johannesburg11-2024
National Certificate - Computer Networks
UNISA
Johannesburg11-2019
Grade 12 - undefined
N'wanati High School
Malamulele11-2000
Skills
Critical thinking and problem-solving
Word processing
Clear & Effective Communication
Conflict Management
Multitasking
System Administration
User Onboarding/Offboarding
System Auditing
Billing system navigation
2nd line system support
Interests
Timeline
Second Line Support
Multichoice Customer Centre
05.2025 - Current
BPO SUPPORT ADMINISTRATOR
Multichoice Customer Centre
11.2022 - Current
Call Center Representative
Multichoice Customer Centre
04.2010 - Current
Grade 12 - undefined
N'wanati High School
National Certificate - Computer Networks
UNISA
System Development
I Fundi
Bachelor of Science - Degree in IT
MANCOSA
Personal Information
- Date of Birth: 20 February 1980
- Gender: Female
- Nationality: South African
- Driving License: code 10
- Marital Status: Single
- ID Type: Id Number
- ID Number: 8002200626081