GETRUDE M CHIKUKU
Capetown
Summary
I am a competent, self motivated and hard working person.I am a mature team worker and adaptable to challenging situations.
Overview
8
8
years of professional experience
Work History
Hospitality Manager
Laperla Restaurant
01.2024 - Current
- Overseeing and managing the cleaning staff to make sure the restaurant is ready for service
- Overseeing front desk operations, housekeeping, food and beverage services
- Creating and coordinating the team work schedules
- Handling customer complaints promptly to maintain reputation of the restaurant
- To ensure customers get the best experience
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Manager
Fishaways
4 2023 - 12.2023
- Overall responsibility for directing daily operations of restaurant
- Ensuring compliance with company standards in all areas of operation
- Count, manage, order enough stock and control cost and minimize waste
- Cashup at the end of each day
- Ensuring health and safety standards.
- Ordering and maintaining of all stock
- Recruiting and training of new staff
Printing Department Supervisor
Grow Learning Company
04.2019 - 03.2023
- Satisfied customers needs through reliable attention to detail and consistent follow through on exact production orders
- Accomplished daily printing production goals by working quickly avoiding errors and quickly managing mechanical or other printing difficulties
- Maintained equipment function with expert handling of equipment tools and components
- Prepared for upcoming jobs by organizing materials and precisely managing press settings.
- Oversaw inventory management, maintaining optimal levels of supplies while reducing waste and unnecessary expenses.
Production Manager
Grow Learning Company
08.2016 - 03.2023
- Set and enforced production standards and monitored operations to consistently meet cost, quality and delivery standards
- Increased yield and improved quality by developing and implementing improved production processes
- Coordinated employee schedules to availability and estimated labor requirements.
- Monitored team budgets to keep projects on task and avoid waste.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
CNC and Laser machine operator
Grow Learning Company
08.2016 - 12.2022
- Setup, program and operate the machine
- Maintained consistency of work with good manufacturing practices and strong attention to detail
- Selected and loaded proper CNC programs to enable machine operation
- Checked parts using visual and manual inspection equipment
- Planned day to day and processing internal cut orders for manufacturing.
- Managed inventory of materials, tools, and consumables for uninterrupted production flow.
- Documented production data accurately, providing valuable insights for performance analysis and improvements.
Education
Accounting And Business Management
IQ Academy
Cape Town, South Africa12.2026
High School Diploma -
Nemakonde High School
Zimbabwe 04.2001 -
Skills
Computer Skills
Raw materials handling
Machine Setup
Team player
Multitasking
Hand and power tools
Time management
Management
Fast Learner
Microsoft word, excel,smartsheet
Health and safety compliance
Employee Scheduling
Meeting planning
Guest communication
Reservation Management
Basic accounting
Account Management
Teamwork and Leadership
Food and beverage knowledge
Front Desk Operations
Front office operations
Time Management
Front Office Management
Wine and beverage knowledge
Food Safety Regulations
Guest Relations Management
Banquet operations
Personal Information
- Place of Birth: Gweru Zimbabwe
- Date of Birth: 07/18/81
- Gender: Female
- Nationality: Zimbabwean
- Marital Status: Married
Drivinglicense
Yes
Languages
English
Shona
Timeline
Hospitality Manager
Laperla Restaurant
01.2024 - Current
Printing Department Supervisor
Grow Learning Company
04.2019 - 03.2023
Production Manager
Grow Learning Company
08.2016 - 03.2023
CNC and Laser machine operator
Grow Learning Company
08.2016 - 12.2022
High School Diploma -
Nemakonde High School
04.2001 -
Manager
Fishaways
4 2023 - 12.2023
Accounting And Business Management
IQ Academy